- Management of customer engagements to ensure achievement of KPIs- Handling of customer complaints and escalations through to effective resolution- Responsible for order-to-cash activities including administration of sales orders, invoices, credits and returns- Generation and submission of purchase orders to suppliers- Creation and implementation of Standard Operating Procedures and Work Instructions- Scheduling inbound and outbound shipments including the creation of… Show more - Management of customer engagements to ensure achievement of KPIs- Handling of customer complaints and escalations through to effective resolution- Responsible for order-to-cash activities including administration of sales orders, invoices, credits and returns- Generation and submission of purchase orders to suppliers- Creation and implementation of Standard Operating Procedures and Work Instructions- Scheduling inbound and outbound shipments including the creation of customs and export documentation- Management and co-ordination of third party warehouse and logistics providers- Inventory and WMS management to ensure effective control, accuracy and traceability of products- ZOHO One implementation - ZOHO CRM, ZOHO SalesIQ, ZOHO Desk, ZOHO Books and ZOHO Inventory- Klaviyo implementation and creation of workflows, campaigns, sign up forms and contact management- WooCommerce management including order fulfilment, products, integrations and reports Show less

Sanondaf Galway provides bio-decontamination solutions which are more affordable, safer and faster than previously available, with proven efficacy against a wide range of hazardous micro-organisms. Our solutions are beneficial to any facility which requires the highest standards of hygiene and contamination control. We can deliver decontamination services for emergency outbreak control or routine maintenance tailored to your specific needs.Healthcare, Pharmaceuticals, Biomedical… Show more Sanondaf Galway provides bio-decontamination solutions which are more affordable, safer and faster than previously available, with proven efficacy against a wide range of hazardous micro-organisms. Our solutions are beneficial to any facility which requires the highest standards of hygiene and contamination control. We can deliver decontamination services for emergency outbreak control or routine maintenance tailored to your specific needs.Healthcare, Pharmaceuticals, Biomedical Facilities, Laboratories, Assisted Care Facilities, Veterinary, Dentistry, Hospitality, Transportation, Food & Beverage Processing. Show less

Managing the performance of 23 Support Engineers in Ireland and Russia through effective leadership and strategic direction, ensuring the achievement of core objectives. - People management activities; performance management, career development and employee relations. - Monitoring and reporting of team activities to safeguard the delivery of high quality customer service. - Effective… Show more Managing the performance of 23 Support Engineers in Ireland and Russia through effective leadership and strategic direction, ensuring the achievement of core objectives. - People management activities; performance management, career development and employee relations. - Monitoring and reporting of team activities to safeguard the delivery of high quality customer service. - Effective communication through scheduled 121’s, monthly team meetings, ad hoc discussions.- Resource and Capacity planning ensuring strict SLAs are achieved. - Management and facilitation of cross departmental synergies. - Frequent review of operational processes and procedures to support continuous improvements.- Escalation ownership of customer facing issues ensuring a timely and effective resolution.- Recruitment responsibilities including CV screening, interviewing and candidate selection. Show less

Acting as a non-technical dedicated point of contact for queries related to the SAP Support Infrastructure. - Managing customer’s expectations in accordance with established SAP processes and procedures, identifying opportunities to proactively educate the customer on the SAP Support Infrastructure.- Having a collaborative, quality focused approach with colleagues to achieve team goals efficiently.Additional Responsibilities: Second Level Team - Daily support to CIC Team… Show more Acting as a non-technical dedicated point of contact for queries related to the SAP Support Infrastructure. - Managing customer’s expectations in accordance with established SAP processes and procedures, identifying opportunities to proactively educate the customer on the SAP Support Infrastructure.- Having a collaborative, quality focused approach with colleagues to achieve team goals efficiently.Additional Responsibilities: Second Level Team - Daily support to CIC Team - Providing process clarification and judgment for critical or complicated customer situations.- Preparation and delivery of training to new or existing team members - Mentoring and coaching new team members to motivate and build confidence. - Proactive identification of knowledge gaps and customer trends with the creation of action plans to address the circumstances. Show less

Fruit & Veg Supervisor: Effective management of department – increase sales, motivating team members, managing stock levels, improving quality, handling customer queries and complaints, processing returns.Cash Office Clerk: Daily balancing of tills and safe, preparation of tills for next day, managing customer accounts, organising cash lodgements, maintaining security standards.

Working in a clean room environment, following correct gowning procedures, following documented instructions and guidelines for product assemble, achieving daily targets, maintaining high quality standards, completing paperwork accurately, packaging and labeling products for distribution.