Head of People responsible for partnering with multiple business unit leadership teams to develop HR strategy and build organisational capability. Head of People for Palletised Express, Intermodal, Courier, Linehaul, Fleet & Equipment, and Network Operations Centre business units. Key accountabilities include:▪ Undertaking structural reviews and lead change management initiatives to enable strong operational delivery and improved business performance, including key talent acquisition, performance management, leadership development and succession planning▪ Analysing HR metrics and data to inform strategic decision-making and drive continuous improvement▪ Leading team of HR practitioners to oversee all aspects of employee lifecycle and deliver leadership development, workforce planning, employee engagement, employee relations and case management▪ Implementing initiatives to reduce turnover and absenteeism, while increasing engagement and productivity▪ Ensuring business decisions and processes are consistent with a high-performance culture and compliant with regulations▪ Driving initiatives to promote diversity, equity, and inclusion, including development and review of HR policies and procedures▪ Maintaining positive and proactive industrial relations across national networkRecent highlights include:▪ Astutely identified people related trends and won support of a leadership team previously resistant to HR intervention to implement engagement solutions that reduced attrition by 58% and absenteeism by 31% ▪ Capably developed organisational subcontractor driver governance and engagement model (~4,000), establishing centralised management team, consistent HR complaint and performance management processes, and targeted driver communication and benefits program▪ Stood-up new Network Operations Centre business unit, incorporating organisational design, job evaluation, talent review and restructure, and talent acquisition including increased female leadership

National Human Resources Manager responsible for providing Strategic HRBP leadership across multiple business units to build organisational capability and effectiveness by developing HR Strategy, workforce planning, employee relations and people leadership. Key achievements include:▪ Adeptly managed IR, HR and Communication functions to facilitate delivery of $300m+ capital investment into Bass Strait trade through transition to new purpose-built ships and terminal infrastructure upgrades▪ Skillfully designed and created a Sales Capability Framework to develop sales professionals through a combination of coaching, practical infield learning and formal training▪ Effectively designed and implemented organisational restructures to improve operational efficiency and branch network integration, whilst enhancing customer responsiveness and safety capability▪ Perceptively analysed employee survey results and responded to driver feedback to implement an employee recognition and feedback program that improved engagement 13% and enhanced safety performance▪ Expertly renegotiated 10+ industrial agreements across multiple sites and unions without disruption

Executive Manager People & Safety responsible for enhancing the position of Leading Aged Services Australia (Victoria) as the aged care industry peak body representing the interests of members in the areas of industrial relations, human resources, and health and safety through the provision of relevant resources, industry advice, policy, partnerships and advocacy for members with key industry stakeholders.Key achievements include:▪ Efficiently developed and implemented industry resources, including an industry specific Aged Care Health and Safety Manual incorporating policy, procedure, safe work practices and associated checklists and tools▪ Skillfully managed Executive Team change with the Board, incorporating a two-month period as Acting CEO▪ Successfully secured over $100,000 annualised revenue through consultancy services and corporate partnerships designed to expand and improve human resource member services▪ Capably managed member policy and networking forums, including Workplace Relations and OHS taskforces

Effectively managed the contracted Non-Emergency Patient Transport service providers across AV to ensure clinical and performance standards were maintained and efficient service delivery was provided to patients through the management of shift and ad hoc resources, performance, invoicing, compliance and audit processes.Key achievements include:▪ Effectively overhauled monitoring of contractor KPIs to improve contractor performance management▪ Efficiently reviewed and implemented changes to contractor rosters to better match service demand▪ Adeptly reviewed operational non-emergency patient transport procedures in conjunction with stakeholders

Planned and managed operations projects to enable successful end-to-end project delivery by analysing and interpreting data, preparing reports and controlling change implementation using PRINCE2 methodology.Key achievements include:▪ Successfully initiated and managed Fleet and Equipment Program of Works, incorporating vehicle platform and operational equipment reviews, and in-field logistical support▪ Skillfully planned and negotiated introduction of rural roster reforms to reduce paramedic fatigue, and improve the backfilling of unplanned vacancies and rest breaks other than on overtime ▪ Competently planned and implemented roster upgrades and associated infrastructure at twelve rural branches to match increasing demand and improve service delivery

Employee Relations Manager responsible for providing strategic advice to the CEO, Executive, Department of Health and managers on the prevention and resolution of industrial disputes, representing AV at Fair Work Australia, leading enterprise bargaining negotiations, ensuring regulatory compliance, and managing the operation of the Payroll Office to improve the quality of payroll services. Key achievements include:▪ Successfully negotiated a single AV enterprise agreement covering over 3,300 employees, involving total additional costs of $110m and productivity savings of $30m. The enterprise agreement successfully consolidated all operational employee terms and conditions of employment, including the removal of wage rate and rostering differences that were barriers to the integration of the new State-wide ambulance service▪ Expertly oversaw transition from manual to electronic timecard payroll system for 3,000 employees providing improved payroll processing and award interpretation without backpay or underpayment issues▪ Methodically implemented employee consultation, fitness for duty, grievance, performance counselling, and internal investigation policies and procedures to ensure a consistent organisational approach to the settlement of disputes and performance management issues to mitigate risk ▪ Diligently managed tender, negotiation and transition to a new salary packaging provider that facilitated improved customer service and packaging features at a reduced cost and without disruption to employee pay▪ Expertly negotiated and implemented medical specialist staff employment conditions and entitlements following the transfer of adult retrieval services from St Vincent’s Hospital

Responsible for providing phone and written advice to employees and employers concerning award and enterprise agreement entitlements and obligations under the Workplace Relations Act 1996.