Damien Dent Email & Phone Number

Enterprise oversite of discovery, scoping and consulting work, develop sustainable relationships with clients, and deliver projects that meet and exceed client and customer expectations.Support development of the consulting team and identify new business opportunities across our partner alliances and beyond.Contribute to the overall strategy and management.

Working with businesses to develop and deploy; process improvement, business transformation, and leadership initiatives that will improve operational effectiveness, efficiency, and sustainability.

Australia

This role was created as part of a 12 month sabbatical.The primary objective of the role is to have fun and learn. Key deliverables include (but not limited to); responsible fishing, 4WDing, general cleaning and maintenance, educate and learn about Australian geology, flora, and fauna.

NCR - National Capital Region, Philippines

Enterprise Services Delivery (ESD) is a shared service business supporting 32 countries across the global ANZ network incorporating functions of HR, Finance, Procurement, Accounts Payable, and Reporting & Analytics.Reporting to the Group General Manager ESD the Head Of Risk and Control is accountable for the management of risk and compliance for ESD across.

NCR - National Capital Region, Philippines

Global Shared Services (GSS) provides HR, Finance, and Procurement services across the ANZ network. A key component of the GSS strategy for my time in the role was to establish and leverage ANZ Philippine's Hub to support the delivery of 'Global, Shared, Best' support services.Reporting to the Head of Delivery GSS Manila, the role was accountable for.

ANZ Wealth was in early stages of integration post the ANZ acquisition. A key focus of the role was to support Operations and Senior Management teams maintain continuity in service delivery through provision of actionable insight into customer experience, operations performance and employee engagement drivers.Accountabilities of the role included.

ING Australia had recently embarked on a Customer Service Operations change program to improve the quality and efficiency of delivery through improved workforce planning capability, metrics, and operating rhythm. The primary focus of the role was to embed and expand the scope of these capabilities in the organisation. The primary accountability of the role.

ING Australia Personal Investments Division embarked on a Customer Service Operations change program to improve the quality and efficiency of delivery. As Stream Lead for Performance and Planning my primary accountabilities were to design, develop, and manage the cultural change impact of delivering a new suite of Customer Service Key Performance.

ING Australia offered a range of products and services that helps Australians grow and protect their wealth, including a range of managed investments. The primary focus of this role was to coordinate the periodic distribution of income to over 15,000 high value customers through various internal processes including accounting, funding, registry.

ING Australia offered a range of products and services that helps Australians grow and protect their wealth including a range of investment products for High Value clients. As a high value, high volume back office function, the accountabilities of this role included the management of the High Value Client Customer Service team and the management of all.

The primary deliverables of the role were to managed teams in both the Advisor and Customer Service solutions call centres supporting services that would assist grow and protect the wealth of Australians.With experience in the Customer and Advisor Contact Centres the role also included a 6 month secondment to Life Insurance Services back office operations.

Coffs Harbour / Townsville

Plantation Fresh was a company in expansion and the primary focus of this role was to establish a North Queensland buying presence including a distrubution and ripening warehouse in Townsville that supported the strategy of increased sales into the southern markets and locally to major supermarket chains. The role was the co-manager of warehousing and.

Mba, Business

Masters Of Management, Sustainable Leadership