Damien Smith Email & Phone Number

London, England, GB

Leading corporate, executive and marketing communications, press and analyst relations, and customer advocacy for the smartest conversational AI in the contact center game.

Norwood, Massachusetts, US

• Develop and execute a customer-centric strategy utilizing a dedicated community platform, hybrid events, reputation management and compensated referral programs to increase brand perception and loyalty, while reducing.
• Led vendor selection, managed implementation for two external platforms (community/advocacy and customer referrals).
• Establish launch and maintenance KPIs tied to hard and soft dollar impact.
• Manage enterprise content team as a core tenet towards community success, as well as functional expansion (including July launch of a new candidate Career Resource Center).
• Build a team of social, community management and advocacy professionals that scales to demand.
• Produce and host branded webinars featuring industry experts, channel and tech partners, with a future eye on customer spotlights.

San Francisco, CA, US

• Spearheading a variety of marketing efforts to foster and support passionate and vibrant local communities of consumers and business owners throughout Massachusetts.By The Numbers:
• Growth: Catalyzed explosive community growth, tripling Yelp's regional daily contributors and increasing the superuser base by 600%. Social following exceeds 50,000.
• Events: Produced and hosted more than 200 events and offline activations, from niche spotlights to multi-vendor festivals with 1,500 attendees.
• Email Marketing: Curated content for a branded guide to local businesses, boosting opt-in subscribers from 12,000 to 648,000 in greater Boston. Authored 500+ issues with 8x the industry average CTR.
• Strategic Partnerships: Solidified mutually beneficial co-branding and affinity programs with 300+ entities, including Boston Calling, the Nantucket Film Festival, Boston Pride, Cirque du Soleil, AIDS Action Committee.
• Advocacy/Education: Ignited audiences in dozens of industry, chamber and tech conferences as an invited speaker.

Stamford, CT, US

• Maintain existing client revenues and developing new business with a $1.3m book of business in the greater Boston, MA geography.
• Client base covered the private sector spectrum: retail, manufacturing, energy & utilities, finance, healthcare & life sciences, creative agencies and print/broadcast media.
• Three-time recipient of Winner's Circle status, exceeding sales quotas by 125% or more.

Stamford, CT, US

Pioneer hire for a newly developed role – this sales position was dedicated to developing new business in an existing Tier 1 global account.

Stamford, CT, US

Inside Sales Executive tasked with maintaining existing client revenues and developing new business with a named territory. Focus on healthcare payer and provider organizations in 2004-2005.