Damien Felix Email & Phone Number

Choisy-le-Roi, FR

Paris, Île-de-France, France

Greater Paris Metropolitan Region

ECO-CONSULTING, ECO-LABELING Pre-AuditCONCIERGERIEStaff Training

Paris

- Developped PMS Softwares knowledge: APALEO, Topsys, Mews, MEDIALOG, HotSoft- Improved capacities of adaptation switching between different hotels' processes & cultures- First-hand operational knowledge of post-pandemic condition of Hospitality Industry

Paris

2 Avenue Benoit Frachon - 92000 Nanterre

4 stars flagship property of HHP group with 85 rooms + restaurant 'les Muses' serving traditional French cuisine + 4 daylight meeting rooms Direct reporting to Hotel Owner- Human Management → 60K € payroll reduction for same total revenues y. o. y - Supervised major refurbishment programs → No shutdown & even web ratings - Teamed on pricing & distribution.

20 Avenue Albert 1er - 92500 Rueil Malmaison

Managing 2 properties of HHP Group in the city of Rueil-Malmaison
1. Qualys Hotel Rueil La Defense **** 49 rooms + bar + meeting room
2. Inter- Hotel Rueil Centre *** 63 rooms + bar
- Improved self time management skills
- Prepared payrolls for both properties
- Implemented staff 'swaps' to cope with demand
- Forecasted budgets with owner

RUEIL-MALMAISON

3 stars property 64 renovated rooms in historical area.Boosting corporate stay with new services, updated work process and up-leveled staff attitude.- Handled renewal process for business operating license - Boosted OTAs quality scoring → +0.5 points ↑ on Booking & TripAdvisor - Minimized business exposure during Paris terror attacks- Empowered Front.

Nanterre - France

Second in CommandBRAND NAME SWITCH OPERATED JANUARY 1st 2014[Quality Inn Nanterre *** - Choice Hotels International]- coordinated Rooms Division teamwork processes → 15 members- Participated to hotel upgrades → 3 to 4 stars qualification + brand conversion (from Quality Inn)- Managed all hotel ledgers → contracting, invoicing, payments collection- M.I.C.E.

Nanterre

Coordinated Rooms Division Teamwork (10 persons)Participated to hotel upgrades: star rating, brand, work processesFollowed-up Guests’ stays and RelationshipsManaged hotel ledgers: invoicing, paymentsM.I.C.E / F.I.T / GROUP ReservationsMonitored Sales channels planningshttp://www.hotel-ladefense-paris.com/

Région De Paris, France

Strategic and operational management - in couple - of short rentals for one private apartment.

221, Rue Saint-Honoré - 75001 Paris, France

Only Staff Member in the Hotel from 00:00 to 06:00 AMDealt with Concierge, Check-In / Check-Out"End of the Day" Cost Controls

Dongguan, Guangdong, People's Republic Of China

Responsible for relations with guests at Cinese Hotel (富盈酒店)*****
Handled complaints and customer special requests
Introduced and Operated 24/7 Hotline Number for Foreign Guests
Yielded Soft Sales
Dealt with large Convention & Tour Groups Check-In
Maintained +80% of repeated Business
Occasionally Handled issues with e reservation.

Part time activity testing outdoor sport & casual shoe models for the sake of end-users throughout the western Hemisphere!

Work from HomeSelecting, Reviewing and Editing French articles for online publicationsConducting backstage management of websites according to the requirements and standards of the company.

Improving company's visibility: remaked sales & marketing supports (Web sites, brochures,...)Participating in company's strategy: studied business options as new partnerships, creation of a holding company and subsidiaries, subcontracting intellectual work abroad,...Restructuring the company: physical reorganizations of departmentsIncreasing company's.

Acted as Social Planner: welcomed, oriented and arranged excursions for guestsHandled Non-Room cash transactionsEnforced performance standards in LobbyHelped with basic F&B tasks

Performed Audits on production sites across Guangdong province, PRC

Built ACCESS Database to enhance overall Customer RelationshipsAttended 1st trade show about humanitarian affairs in Paris+ 5% sales of medical equipment and drugs to NGOs and World OrganizationsPrepared Tender bids for medical supplies

Participated in the organization of seminar and one professional training for a group of technical experts from the French Foreign Affairs Ministry.Looked after logistics issues and took care of teaching materials.Handled part of internal and external communication.

Prepared Commercial DocumentationIdentified Local Prospects and carried on Product Demonstrations, notably in Dubai & Oman

Certificate In Hotel Asset Management, Hotel Asset Management

Online Certificate Of Advanced Studies In Sustainable Hospitality, Sustainable Development, Postgraduate

Activities and Societies: Beside work for 2nd semester of 202006/07/2020 - 11/09/2020 OMBASH454 - Sustainable Hospitality Management.

Master Of Science, International Project Management

STUDY

Room Division Management Specialization, Hospitality

Activities and Societies: Distance Learning Managing Front office Operations Housekeeping Operations Revenue Management Security and.

Bachelor, Political Sciences

Activities and Societies: Participated to Radio Campus ... briefly aired a small showWorked as night guard on campus during 2001 summer.

Certificate, Mandarin

Living on University Campus for a year with more than 10 different nationalities for 5 days per week classes. My extra activities was to.

Baccalaureat, Economy

Activities and Societies: art classes

Iso14064-3:2019, Sustainability Studies

Activities and Societies: Deeper learning of GHG good practices and the ISO 14060 family standards. Focus on: 'specifications with.

Certificate Of Completion Iso 14064-3:2019, Sustainability Studies

Specification with Guidance for the Verification and the Validation of GreenHouse Gas Statements