Damien Jones Email & Phone Number

San Antonio, Tx, Us

United States

• Independently evaluated agency processing procedures within the Division of Accounting and Auditing, identifying areas for improvement and ensuring compliance with state regulations.• Trained over 1,200 state employees and providers in fiscal accountability, significantly enhancing their understanding and application of best practices in financial management.• Delivered comprehensive training to state agencies and providers across various critical programs, including the Florida Certified Contract Manager Course (FCCM), Advancing Accountability for State Agencies (AA), Advancing Accountability for Providers (AAP), Contract/Grant Monitoring Steps for Success, New Employee Orientation, HR Training for Supervisors, and numerous other procedural and state payment system training sessions. These efforts have led to increased efficiency and compliance across the board.• Researched and analyzed complex accounting literature, theories, and concepts to develop accurate and effective educational materials. These materials have been instrumental in educating state employees and providers on essential accounting practices.• Created and meticulously edited educational materials and user manuals in strict compliance with GAAP and state accounting procedures, ensuring that all training materials were accurate, comprehensive, and easy to understand.• Applied advanced accounting and auditing concepts, principles, and technical skills in accordance with GAAP, delivering presentations that have empowered state employees and providers with the knowledge they need to maintain high standards of financial accountability.• Developed detailed desk procedures for the Office of Florida Financial Education staff and team members, streamlining processes and improving overall efficiency.• Designed and developed training programs based on Best Practices and instructional systems design principles, ensuring that all training sessions were not only informative and engaging.

Tallahassee, Florida Area

• Audited private schools accepting students within the McKay, Gardiner, and Florida Tax Credit Scholarship Program(s).• Designated the point of contact to enter and update the State of Florida Fire Inspections online database while serving as the liaison between the Department of Financial Services, State of Florida Fire Inspectors, Private schools, and the School Choice Office.• Improved upon documentation used daily, saving office time, and improving communication between office and Private Schools.• Assisted in answering questions from the public related to private schools and communicating with private schools on registering with the Department and submitting the annual surveys.• Re-branded slides and other training materials for the Office of Early Learning. • Developed and facilitated Leadership and Company Culture training for the School Choice Office staff members.• Served as liaison between private schools and the Office of Independent Education and Parental Choice.• Worked with the Office of General Counsel on anonymous complaints related to scholarship eligible private schools by conducting a site visits audit many times ending in suspension.

Tallahassee, Florida Area

• Facilitated training for over 300 state employees and providers on the process of agreement (contracts and grant) management. • Maintained above 3.89 ratings of 5.0 when polled on course instruction by participants.• Instructed the following courses: Advance and Accountability (AA/AAP), Contract and Grant Monitoring (MAA), as well as the Florida Single Audit Act (FSAA) courses for the state of Florida. • Assisted in the development of Job Aids for Documentation vs. Deliverables, Deliverables, Scope of Work, Financial Consequences, as well as the new Florida Contract Manager guide.• Knowledge of and ability to interpret Florida Statutes 287, 215, Chief Financial Officer Memorandums (CFO Memos), and researched many more to assist agencies/providers with questions. • Created and maintained a frequently missed database/asked questions along with test scores to perfect training and development provided to state employees. • Served as a liaison for the Department of Financial Services to identify needs and respond to internal and external customer requests. • Served as a subject matter expert for customer inquiries. Responded to telephone inquiries and complaints from state agencies, clients, the public in a courteous and timely manner. • Able to maintain confidentiality at all times regarding student information.• Analyzed and interpreted complex data and applied state policies, procedures, and statutes related to the relevant situation.

Tallahassee, Florida, United States

• Worked with Tenant Brokers to secure rental property to house DJJ staff.• Assisted in My Florida Market Place Purchasing Training (MFMP) for the Department of Juvenile Justice staff.• Worked as a leasing agent for a private owner. Showed property, explained contracts and ensured they signed/initialed in the correct places.• Familiar with posting bids for leasing property in the My Florida Market Place (MFMP).• Maintained Leasing Log information, dates, yearly cost, and disposing of out outdated information.• Provided excellent customer service to those inside and outside the agency.• Calculated and updated fiscal year budgets for all properties occupied by the Department of Juvenile Justice in the state.• Created Excel mathematical equations when figuring term, square footage, the percentage that is to be paid by the Finance Department with minimal errors. • Ensured W-9 was completed, and that vendor was registered in MFMP so that we had FEIN on file.

Orlando, Florida Area

• Assisted customers by asking opened ended questions and probing for information to better meet, their equipment rental needs while capitalizing on upselling opportunities.• Assisted in the opening of over 16 accounts and closed deals, long short term as well as long term on a daily basis.• Used Oracle to cut Purchase Orders (P.O.'s) for fuel and submitted monthly fuel reports with integrity, investigating all discrepancies and reported inconsistencies to management.• Invoiced over 75% of company's transactions with a high degree of accuracy and built lasting relationships with customers trusted with sensitive credit card information by way of phone and email without any misuse or fraud. • Scheduled delivery and pick ups of equipment of over 400 pieces of equipment throughout the Central Florida region and dispatching drivers.• Preformed Human Resource duties collecting Time-Sheets, advising over 15 employees on companies Holiday, Sick day, Vacation as well as Bereavement time policy.

Lake Mary

• From April 2013 to present, appointments set have led to $160,000 monthly for the Sears and Roebuck Corporation.• Generated sales by selling in-home remodel appointments for existing customers.• Demonstrated customer-focused selling, communication and handling objections by taking full ownership calls, converts inquiries into sales and recommends related add-ons to increase company’s profitability.

Rochester, New York Area

• Prepared memos, evaluations and evaluated personnel qualifications for special assignment. • Planned and upheld policies relating to all phases of personnel activity. • Processed documents for awards and decorations. • Provided the company with personnel assistance identifying, evaluating, and resolving personnel issues in a timely manner. • Distributed mail in and around the office area.

Ft. Hood, Tx

• Coached; Academically advised, and registered employees for classes/training, that would positively affect their future within the company, by drafting a career plan as well as monitoring company statistics to identify potential hazards.• Company Training supervisor of a company of over 500 employees, giving classes on Customer Service, Leadership, Train the Trainer, Safety and a host of other Job skills training. • Demonstrated effective leadership by ensuring that organizational needs were addressed including; assessing organizational needs, setting direction and implementing initiatives that enhance corporate performance goals.• Directed and assigned incoming personnel, based upon high level need to know reports and based on the section needs. • Conducted company orientation for new employees, fostering a positive attitude toward company objectives.

Ft. Rucker, Al

• Researched, complied and presented forecasted statistics and projections of weekly meetings with high-level CEO and managers.• Facilitated company meetings ensuring that purpose, goals, and objectives were clearly met and concluded with a Q&A session. • Provided incoming employees with manuals, benefits, direct deposit forms and processing checklists; correctness and completeness were reviewed prior to submission for headquarter processing. • Held Secret Security Clearance and ensured all sensitive items we’re maintained and disposed of in accordance with company policy.

Ft. Rucker, Al

• Ensured excellence in customer service of teams supervised through monitoring, coaching and providing feedback to all level of employees.• Performed HR functions such as payroll, personnel actions and others ensuring they were resolved within regulated guidelines.• Executed documentation for employees regarding promotion, demotion and performance counseling in accordance with company regulation and policy.• Served as point of contact in the negotiated resolution of escalated customer service issues.

Ft. Ben Harrison, In

• Prepared, maintained and checked over 3,000 files for promotion evaluation boards. • Assisted customers in an inbound, out bound call center environment, notifying customers of discrepancies with paper work to minimize turn around times to ensure all promotion paper work is submitted by deadline.• Performed several other types of administrative duties, such as answering phones, assisting employees selected for promotion or customers, and distributing mail.

Rochester, New York Area

• Opened and bundled checks and bills without any incidents of theft or misuse of telephone numbers, account numbers or social security numbers. • Computed data such as account numbers, check numbers and amounts computing 1800-2000 numbers an hour with minimal eras. • Balanced accounts to ensure the days numbers were correct.

Certified Florida Contract Managers Course, 96%

Customer Service And Sales Certificate

Bachelor'S Degree, Entertainment Business, 3.37

Course Directors Award in Business Technology and E-Commerce

Personnel Administration Course