Damien Leblanc Email & Phone Number

London, Gb

London Area, United Kingdom

Leading a team of 11 Order Management Specialists supporting Export regions (Eastern Europe, Turquie, Middle East, Africa, Russia & CIS)- Responsible for daily hands-on operational management and delivery of key KPI's for the region- People management and coaching, provide support & guidance to develop internal talent, including coaching the team utilising the Career Pathway to identify opportunities and areas for improvement- Look for continuous process simplification across the business. Participate in improvement activities by identifying and appropriately escalating process and quality gaps, providing solutions. Support Cross-Regional best practice sharing- Recruiting and onboarding new hires- Build cross functional relationships to understand customer requirements and drive effective service levels- Actively monitor and ensure business operations are compliant and adhere to processes

London, England, United Kingdom

Sales Order Processing and Account Management: actively participate in the lifecycle of customer orders from order receipt to the dispatch of goods, providing relevant reporting to internal and external customers, provide regular delivery schedules to customers, keeping them informed of the latest delivery dates of their orders, resolve all customer and Sales enquiries.

London, England, United Kingdom

Providing support to all customers, distributors and wholesale accounts for the Life Sciences business across Eastern Europe, Russia, Middle East and Africa. -> Managing orders with a portfolio of Multi National accounts,-> Proactive and timely backlog management, following and monitoring shipment and installation to ensure revenue collection occurs on time, -> Providing export documentation and full customs compliance requirements,-> Building close relationships across the globe with customers, commercial partners and internal teams (Supply Chain, Finance, Logistics, Cash Collection).In addition to the customer service coordinator responsibilities: supporting and covering for Export Customer Service Team Manager as required, driving teamwork and best practices across Regions, supporting, training, mentoring junior and new team members across Regions

London, United Kingdom

In addition to the customer service coordinator responsibilities: supporting and covering for Export Customer Service Team Manager as required, driving teamwork and best practices across Regions, supporting, training, mentoring junior and new team members across Regions.

London, Greater London, United Kingdom

Providing support to all customers, distributors and wholesale accounts for the Life Sciences business across Eastern Europe, Russia, Middle East and Africa. -> Managing orders with a portfolio of Multi National accounts,-> Proactive and timely backlog management, following and monitoring shipment and installation to ensure revenue collection occurs on time, -> Providing export documentation and full customs compliance requirements,-> Building close relationships across the globe with customers, commercial partners and internal teams (Supply Chain, Finance, Logistics, Cash Collection).

London, Greater London, United Kingdom

Providing support to French customers, distributors and wholesale accounts for the Life Sciences business; managing orders with a portfolio of National and Multi National Key Accounts (Novartis, Sanofi Pasteur, Merck, Academic Accounts...).

London, United Kingdom

Managing administrative and commercial requests from french customers. - Managing customer relationship by phone, e-mail, live chat and social media- Pre-sale, post-sales, issues, delays, complaints, negotiation, providing prompt, efficient and consistent information and communication to customers - Quality and Satisfaction oriented, follow up of Trustpilot- Training and coaching of new customer service agents

Lyon, France

SFR Business is the business services arm of SFR, the second-largest telecommunications provider in France. It offers integrated communication products and services to enterprises in cloud computing, unified communications, collaboration, Big Data, Internet of things and Artificial Intelligence.Managing the customer relationship with a portfolio of International Key Accounts: Cisco, Hewlett Packard and Siemens.

Lyon, Auvergne-Rhone-Alpes, France

Managing the customer relationship with a portfolio of VIP customers: Presidency of French Republic, French government, ministries, Senate, CEO of notable companies.

Lyon, Auvergne-Rhone-Alpes, France

Managing the customer relationship with a portfolio of National Key Accounts: Total, Pfizer, Veolia, Vivendi, Allianz, Société Générale.-> Being in charge of the implementation and execution of master service agreements,-> Being the key contact point for key stakeholders, internal and external for all subjects,-> Guaranteeing the correct issue escalation and the continued service improvement in order to provide the best and tailored service,-> Providing efficient, tailor-made and focused customer reporting, interpreting large amount of data,-> Being responsible for the invoicing,-> Supporting the account seller, participating in all stages of customers life cycle,-> Driving quality improvements and cost reduction initiatives,-> Providing regular reports as needed by the business, leadership and account.

Lyon, Auvergne-Rhone-Alpes, France

Managing administrative, commercial and technical requests from customers.

Lyon, France

InternshipNews assistant at the editorial board of TLM, Lyon's local television channel.=> Assisting the journalists in all tasks : filming, editing and broadcasting.

Lyon, France

InternshipOperational marketing, sales promotion

Associate'S Degree, Business Communication & Marketing

Activities and Societies: TheatreEquivalent Higher National Diploma, in Business Communication.

Baccalauréat Littéraire, French Language And Literature

Activities and Societies: TheatreEquivalent to A Levels, in Literature & Languages