Damien Nadarajah Email & Phone Number

Colombo, Western Province, Sri Lanka

Colombo, Western Province, Sri Lanka

Colombo, Western Province, Sri Lanka

Colombo, Western, Sri Lanka

• I am currently working for Inbay SL and outsourced to Fifosys UK, a British based MSP which has 129 clients in London UK, Monaco, USA (New York, Miami), Italy, France and UAE (Dubai). In a nutshell, I am working in a.
• Desktop and Server support for Managed Service Providers (MSP)
• Experienced in virtual desktops
• Experienced in MS Exchange and Cloud based email (O365) servers
• Worked with N-able monitoring and management software (RMM)
• Good knowledge in Remote Desktop Connection(RDP), Active Directory(AD) and Hypervisors

Colombo, Western, Sri Lanka

Experienced with IFS v7.5, v8, v9 and v10.Providing ongoing, onsite and remote support to users of IFS.Establish and maintain successful partnership with all team members.Functional & Technical knowledge in Administration and Finance modules.Investigate and resolve tickets/issues raised by end users.Experienced with IT service ticket management system.

Colombo, Western, Sri Lanka

• Analyse issues reported by Small Business and Residential customers - (Internet) No sync, No authentication, speed related issues. And talk customers through a series of actions,eeither via phone or email until the.
• Troubleshoot where necessary for various faults on the customer premise equipment or the network using advanced network monitoring and troubleshooting tools for Optical Fibre((FTTP, FTTN, HFC and FTTX) ), ADSL, VDSL.
• Liaising with the wholesale & upstream service providers who are major telecom operators in Australia (Telstra, AAPT, Optus, NBN Co, Opticomm and LBN etc.) to rectify any issues identified to be on their networks which.
• Remote access to Customer Premises Equipment (CPE) to roubleshoot for any reported issues and perform required maintenance tasks or any configuration changes on the networking equipment to rectify the reported issues.
• Monitoring and analysing MRTG Reports.
• Have a thorough understanding of telecom regulatory and compliance issues in Australia and advise/respond to customers accordingly.

Colombo, Western, Sri Lanka

• Providing technical support for Bepoz, which is an Electronic Point of Sale software (POS) to UK customers.
• 1st & 2nd line support, creating cases for new issues, following up, solving issues before deadline and properly escalate unresolved issues to appropriate internal teams.
• Diagnose and troubleshoot technical issues, including network configuration and Bepoz, remotely through phone calls and TeamViewer (or site visit).
• Loading Bepoz POS server, setting up workstation and use of TeamViewer, AnyDesk, MS SQL, MS Office products and other utility softwares.
• Multitasking with new calls, emails and current cases, maintenance, testing and troubleshooting issues; technical support.

Colombo, Western, Sri Lanka

Bsc (Hons) In Cyber Security & Digital Forensics

Education record