Damien Nolan Email & Phone Number

Arklow

Arklow

Subject Matter Expert with specific responsibility for MasterCard Europe Assessment feesInterpret, analyse, communicate, implement and monitor Assessment fee changes in line with scheme documentation to ensure customers are billed accurately and faithfullyPerform daily, monthly and quarterly activities such as accruals, Billing Preview and QMR submission.

Dublin

Business and Information Lead on the creation of a business case to return residential Mortgage Customers on Forbearance back to normal “day to day” bank managementBusiness Lead on the successful delivery of an executive leader guidebook to support the introduction of a new retail banking local market strategyBusiness Lead and Information Analyst on the.

Dublin

Specific responsibility on the Branch Grade Review reporting directly to executive management to develop a branch metrics and grading system to best fit senior manager ranks and skills to individual branch requirementsFull responsibility for developing a new branch location selection strategy working with a geo-spatial vendor. Three new locations.

Dublin

Senior Business Analyst on the Integrated Distribution (IDT) Programme which reshaped the retail branch network, implemented cost and people reduction initiatives and automated high volume routine transactionsSuccessfully delivered the design, test, build, train and roll-out of the Transaction Dashboard reporting tool to 200 branches and 1,000 users. This.

Dublin

Delivered the design and build of a branch staff capacity planning model resulting in the reassignment of staff activitiesDeveloped an excel based case tracking tool for Staff BusinessPerformed and lead an end to end process redesign and implementation in the Debt Recovery UnitDevised and coordinated the running of a sales effectiveness benchmarking exercise

Dublin

Monitored, interpreted and resolved client complaints within SLARecommended process and procedural improvements to minimise or prevent re-occurrenceDeveloped and delivered weekly complaint MI and trends report to executive team

Dublin

Provided client support and technical issue resolution via phone, email and other electronic toolsEnsured individual and team performance targets, Service Level Agreements and team Key Performance Indicators were achieved through coaching and mentoringTrained new entrants on procedures, procedures and standards knowledge transfer and support policies