Damien Parham Email & Phone Number

Winchester, Va, Us

Winchester, Va

- Contributed to the development and implementation of a comprehensive quality control framework, ensuring service consistency and regulatory compliance across all interactions within the Real Estate Lending (REL) team.- Led high-impact projects and initiatives within the business unit and across the organization, driving process improvements and efficiency gains while maintaining a focus on delivering exceptional member service.- Provided ongoing training, mentorship, and coaching to team members, supporting a culture of continuous learning and development to enhance individual and team performance.- Identified and resolved operational and performance gaps, recommending changes and improvements to increase efficiency and effectiveness.- Utilized expert interpersonal, verbal, and written communication skills to interact tactfully and effectively in difficult situations, establishing positive relationships with internal and external stakeholders.- Leveraged advanced skill in influencing, leading, and guiding others towards goals, fostering a collaborative and high-performing team environment.

Winchester, Virginia, United States

- Facilitated comprehensive training programs for Member Service Representatives, collaborating with Instructional Designers to ensure accuracy and effectiveness of content, materials, and delivery methods.- Conducted needs assessments to identify training and development needs, providing customized training solutions to improve employee performance and meet organizational objectives.- Mentored and counseled trainees, setting performance standards and expectations to drive individual and group success.- Collaborated with cross-functional teams to identify and develop recommendations for business process improvement, contributing to organizational efficiency and effectiveness.- Responded to training-related issues and inquiries, resolving issues promptly and ensuring a positive learning experience for participants.- Served as a subject matter expert on business functions, systems, policies, and procedures, providing guidance and support to facilitate learning and development.- Served as a subject matter expert on business functions, systems, policies, and procedures, providing guidance and support to facilitate learning and development.

Winchester, Virginia, United States

- Served as the primary mentor for newly hired Member Service Representatives (MSRs), providing comprehensive guidance and support throughout their training process to ensure a smooth transition into their roles.- Conducted side-by-side mentoring sessions during on-the-job training phases, fostering the development of soft skills and call finesse to enhance MSR performance in delivering exceptional member service.- Analyzed, researched, and resolved complex problems and discrepancies related to member accounts and loans, demonstrating thorough knowledge and expertise in Account Services.- Documented coaching sessions through standardized tools, providing one-on-one feedback on monitoring results and performance appraisals to staff, while also identifying areas for improvement and recognizing positive performance.- Provided input on staff performance appraisals and contributed to the continuous improvement of training programs and processes.

Online

Audio mixing and mastering using Pro Tools software and the latest state-of-the-art plugins.

Washington D.C. Metro Area

- Founded and operated a full service audio visual company- Shoot and edit a variety of video media, including music videos, mini documentaries, events and business promotion videos using DSLR cameras and Final Cut Pro editing software- Shoot and edit a variety of portrait, landscape, event and lifestyle photography using DSLR cameras and Adobe software- Complete total audio production to include studio recording, arrangement, mixing and mastering using Pro Tools software- Acquire new clientele thru networking, online marketing and maintaining a 100% customer satisfaction rate.- Communicate effectively to a wide range of clients including individuals, small businesses and large corporations.- Develop new creative and technical skills constantly to grow business and expand services offered.- Effectively followed up with clients to secure a 70% rate of repeat business.

Vienna, Va

- 2017 Q1 Top Sales Consultant Award- Named to 2017 Sales Advisory Board to serve as a liaison between the sales floor and upper management- Consistently exceed metrics for both sales volume and close rate- Consult with prospective customers to share expertise on home and business security matters- Design effective alarm systems to best suit customer needs- Maintain expert-level product and service expertise while providing high quality of customer service

Winchester, Va

- Manage over 25 employees at a high volume Mexican restaurant- Develop creative promotions to increase restaurant and bar business- Coordinate with a variety of vendors to maintain full stock and operational efficiency

College Park, Md

- Promoted from bartender position within first year- Created a signature drink menu that helped increase bar sales by 25%- Utilized social media and local networks to drive increased traffic.- Promoted daily specials and weekly events that routinely filled bar to capacity.- Train new bartenders and bar support staff- Keep an accurate inventory of all bar items and maintain full stock- Coordinate with General Manager and owners to improve overall sales and employee productivity

Ba, Criminology And Criminal Justice

Education record