Upstream, a Fuji Xerox Company, is one of Australia’s leading print managed solutions companies. With a history spanning over 25 years and the formation of the Upstream Group in 1995, we have concentrated on delivering flexible, cost effective solutions that deliver real value for our clients.Upstream is in a unique position in the print management market to offer services that no other provider / manufacturer can match. We directly manage and service multiple devices from different… Show more Upstream, a Fuji Xerox Company, is one of Australia’s leading print managed solutions companies. With a history spanning over 25 years and the formation of the Upstream Group in 1995, we have concentrated on delivering flexible, cost effective solutions that deliver real value for our clients.Upstream is in a unique position in the print management market to offer services that no other provider / manufacturer can match. We directly manage and service multiple devices from different manufacturers - what we call a 'best of breed' scenario.We combine software, hardware and management services to help alleviate administrative burdens and deliver cost efficiencies. Show less

Anitech is a national provider of IT service maintenance and support. I was initially employed as part of the Woolworths contract that was won by Anitech in 2004 on the 24/7 service desk.My role expanded to include further challenges within the service delivery team, managing a wide array of contracts - IBM, David Jones, MLC, 3M, Bank of Queensland, Hills Industries, Salmat, CGU, Boral, Westpac, Hewlett Packard, Freedom Furniture, Spotless Services, Medibank Private, Clayton Utz, AGL… Show more Anitech is a national provider of IT service maintenance and support. I was initially employed as part of the Woolworths contract that was won by Anitech in 2004 on the 24/7 service desk.My role expanded to include further challenges within the service delivery team, managing a wide array of contracts - IBM, David Jones, MLC, 3M, Bank of Queensland, Hills Industries, Salmat, CGU, Boral, Westpac, Hewlett Packard, Freedom Furniture, Spotless Services, Medibank Private, Clayton Utz, AGL, Downtown Duty Free (Nuance Group), R.M Williams, P & O, JP Morgan, CSC, Government departments & many more.My responsibilities included:• Co-ordinating Sydney & national regional technicians for 24 hour based contracts.• Managing all service desk incidents within an ITIL based framework.• Providing support & remediation to customers and contractors regarding spare parts or equipment • Rectifying order discrepancies & following up on recurring problems.• Managing complaints & assisting managers with administrative duties.• Answering queries & providing information to customers in a professional, friendly and courteous manner.• Preparing reports for clients & evaluating data for improved customer service.• Training & supervising new team members. Show less