• Lead architect for streamlining the sales process by reducing the time from onboarding to the first sale • Mitigate middle-management bottlenecks by establishing internal processes for new hires• Promote cross-functional department collaboration• Actively remove veil between sales operations and client services by monetizing sales impacts• Enforce tenure-based developmental program geared toward sales autonomy• One-on-one coaching for SDRs, prioritizing those in 1-4 month tenure • Coordinate a self-sustaining mentorship program, increasing collaboration among teams and reps• Create supplemental educational resources such as LMS courseware and gamification

Management of store operations including budgeting, marketing, employee training, business layout, sales, and customer service.

Business start-up. Handled new-patient forms, insurance claims, and documentation. Assisted in research and development, marketing, patient care, etc.

Customer Service