Damien Sanchez Email & Phone Number

Tampa, Florida, United States

Reviewing customer cases to determine whether fraud or identity theft has occurred on their credit card accounts. Handle eight cases per hour and close half of them on a regular basis.• Received “Inspector Gadget Award” for expertise in identifying trends to catch criminals.• Achieved FDO’s Finest three times for being one of the top 5 performers in the department of 100.• Chosen to be Team Leader by current manager. Led team meetings for a prior manager.• Tapped to be… Show more Reviewing customer cases to determine whether fraud or identity theft has occurred on their credit card accounts. Handle eight cases per hour and close half of them on a regular basis.• Received “Inspector Gadget Award” for expertise in identifying trends to catch criminals.• Achieved FDO’s Finest three times for being one of the top 5 performers in the department of 100.• Chosen to be Team Leader by current manager. Led team meetings for a prior manager.• Tapped to be Floor Walker and conduct side-by-sides with new hires in the Fraud Department.• Trained agents in other departments to learn how to serve as back-ups when the Fraud Department is overloaded.• Selected to be a member of the company’s new Diversity, Inclusion and Belonging team, established in 2020.• Served in Lend to Dispute Resolutions during pandemic.• Rated “Very Strong” in 2019 and 2017 on annual performance evaluation. Show less

Tampa, Florida, United States

Handled transactions from branch customers who visited the drive-through window.

Columbus, Ohio Metropolitan Area

Handled 100 inbound calls per day to help customers with questions or discrepancies on their accounts.

Provided support to retail branch associates on issues with customer accounts.

Columbus, Ohio Metropolitan Area

Reviewed debit card accounts to verify whether fraud occurred and call customers for further research. When fraud was detected, resolved issues. If charge was valid, cleared the fraud alert.