Damien Schwader Email & Phone Number

* Collaborate with leadership and other partners to scale team; plan headcount and process improvement* Monitor critical metrics to maintain legal deadlines and requirements* Conduct continuous feedback and coaching; bi-annual performance reviews* Subject-matter expert for investigations team* Develop and coach Associate Managers* Investigate complex.

• All Compliance Manager duties
• Lead the charge regarding development and streamline of processes and products
• Communication to clients of crucial updates, upcoming releases, and general notices
• Management of vendor selection and accuracy, turnaround time monitoring
• Liaison and coordinator for ATS integrations
• Back-up support to ensure team success

Boulder, CO

• Lead communication and provide guidance with multiple departments and clients regarding evaluation of legal risks, due diligence, and necessary process changes
• Manage the adverse action process for clients. This includes sending pre-adverse and adverse notices while observing and complying with state and federal law
• Manage outgoing, periodic client audits for state and federal requirements.
• Manage audits initiated by entities such as credit bureaus or social security… Show more
• Manage audits initiated by entities such as credit bureaus or social security administration
• Manage ongoing, internal audits such as reviewing reporting procedures and security compliance in accordance with state and federal requirements

Boulder, CO

• Provided dedicated client support before transitioning to Service
• Collaborated with sales team
• Account set-up (create, users, pricing, etc.) and updates (users, services, packages, etc.)
• Led system walkthrough/orientations
• Managed and processed the steps necessary to grant clients credit access
• Online application creation/set-up using PHP

Northern Colorado

• Interpreted laws, rulings and regulations for individuals and businesses pursuant to various local and state regulations, and the Fair Credit Reporting Act
• Subject matter expert for consumer disputes. Re-investigated reports in accordance with state and federal Fair Credit Reporting Act requirements
• Trained new associates to process disputes in accordance with state and federal requirements
• Assisted in the development of a case management system for consumer disputes based on… Show more
• Assisted in the development of a case management system for consumer disputes based on CFPB, FTC, and Professional Background Screening Association guidelines
• Championed and assisted in conceptualizing a consumer-focused support line

Fort Collins, Colorado, United States

• Client-facing phone support.
• Subject matter expert for products and public record access.
• Assisted clients with order placement, order fulfillment, billing questions, and general technical support.
• Provided new clients with system orientations.
• Provided support from the client support email inbox.

Fort Collins, Colorado Area

-General customer support for billing, ordering and technical support-Assisted with client retention and loyalty-Provided technical support for wireless handset data services

-Web and graphic design-Responsible for Content Management System for several used car dealerships

Bachelor'S, Human Services, General

Associates Of Applied Science In Web And Graphic Design, Web/Graphic Design

Web and Graphic Design