Damien Schwader Email & Phone Number

Longmont, Co, Us

* Collaborate with leadership and other partners to scale team; plan headcount and process improvement* Monitor critical metrics to maintain legal deadlines and requirements* Conduct continuous feedback and coaching; bi-annual performance reviews* Subject-matter expert for investigations team* Develop and coach Associate Managers* Investigate complex compliance risks and conduct root cause analysis to optimize process* Ensure teams meet KPIs and OKRs* Foster… Show more * Collaborate with leadership and other partners to scale team; plan headcount and process improvement* Monitor critical metrics to maintain legal deadlines and requirements* Conduct continuous feedback and coaching; bi-annual performance reviews* Subject-matter expert for investigations team* Develop and coach Associate Managers* Investigate complex compliance risks and conduct root cause analysis to optimize process* Ensure teams meet KPIs and OKRs* Foster collaboration between multiple teams and business orgs* Collaborate with Legal and DataOps to understand trends/risk for implementation of effective workflows and processes Show less

• All Compliance Manager duties • Lead the charge regarding development and streamline of processes and products• Communication to clients of crucial updates, upcoming releases, and general notices• Management of vendor selection and accuracy, turnaround time monitoring• Liaison and coordinator for ATS integrations• Back-up support to ensure team success• Coordinate and assist with team training• Manage operations and team meetings• Support for Internal… Show more • All Compliance Manager duties • Lead the charge regarding development and streamline of processes and products• Communication to clients of crucial updates, upcoming releases, and general notices• Management of vendor selection and accuracy, turnaround time monitoring• Liaison and coordinator for ATS integrations• Back-up support to ensure team success• Coordinate and assist with team training• Manage operations and team meetings• Support for Internal sales• Manage client and consumer escalations• Assist EVP with disciplinary action and staff reviews • Monitor service turnaround times and identify inefficiency• Provide support and feedback during RFP processes Show less

Boulder, Co

• Lead communication and provide guidance with multiple departments and clients regarding evaluation of legal risks, due diligence, and necessary process changes• Manage the adverse action process for clients. This includes sending pre-adverse and adverse notices while observing and complying with state and federal law• Manage outgoing, periodic client audits for state and federal requirements. • Manage audits initiated by entities such as credit bureaus or social security… Show more • Lead communication and provide guidance with multiple departments and clients regarding evaluation of legal risks, due diligence, and necessary process changes• Manage the adverse action process for clients. This includes sending pre-adverse and adverse notices while observing and complying with state and federal law• Manage outgoing, periodic client audits for state and federal requirements. • Manage audits initiated by entities such as credit bureaus or social security administration• Manage ongoing, internal audits such as reviewing reporting procedures and security compliance in accordance with state and federal requirements• Managed several ongoing, compliance projects such as California MVR access and E-Verify• Manage an annual Vendor Audit, as well as an ongoing audit program• Point of contact for multiple legal escalations such as consumer disputes and File Disclosures• Industry Compliance and Professional Background Screening Association Accreditation• Manage the credit access granting process for TransUnion Credit services• Collaborate with the innovation of new services and efficient routing management• Manage form updates through PDF and Word Document updates/maintenance• Daily review of Quality Assurance Show less

Boulder, Co

• Provided dedicated client support before transitioning to Service• Collaborated with sales team• Account set-up (create, users, pricing, etc.) and updates (users, services, packages, etc.)• Led system walkthrough/orientations• Managed and processed the steps necessary to grant clients credit access• Online application creation/set-up using PHP• Record compliance and review regarding state and Fair Credit Reporting Act requirements• Assist with record maintenance… Show more • Provided dedicated client support before transitioning to Service• Collaborated with sales team• Account set-up (create, users, pricing, etc.) and updates (users, services, packages, etc.)• Led system walkthrough/orientations• Managed and processed the steps necessary to grant clients credit access• Online application creation/set-up using PHP• Record compliance and review regarding state and Fair Credit Reporting Act requirements• Assist with record maintenance concerning sealing and expungements• Managed state, federal and industry Compliance• Operational daily reports back-up• Deliver large client daily/monthly service level agreement reports Show less

Northern Colorado

• Interpreted laws, rulings and regulations for individuals and businesses pursuant to various local and state regulations, and the Fair Credit Reporting Act• Subject matter expert for consumer disputes. Re-investigated reports in accordance with state and federal Fair Credit Reporting Act requirements• Trained new associates to process disputes in accordance with state and federal requirements• Assisted in the development of a case management system for consumer disputes based on… Show more • Interpreted laws, rulings and regulations for individuals and businesses pursuant to various local and state regulations, and the Fair Credit Reporting Act• Subject matter expert for consumer disputes. Re-investigated reports in accordance with state and federal Fair Credit Reporting Act requirements• Trained new associates to process disputes in accordance with state and federal requirements• Assisted in the development of a case management system for consumer disputes based on CFPB, FTC, and Professional Background Screening Association guidelines• Championed and assisted in conceptualizing a consumer-focused support line• Submitted recommendations and assisted in coordinating changes in various fulfillment and reporting policies with the Operations team• Reviewed client-completed authorization documents and granted authorizations based on client's ability to comply• Assisted in marketing, content updates and distribution for consumer- and client-facing documents.• Obtained Private Investigative licenses in several states as a primary agent of the business• Assisted in developing and implementing a risk assessment system that credentialed businesses looking to open a background screening account• Completed state-requested third-party audits• Developed, implemented, and delivered departmental metrics on a monthly and annual basis Show less

Fort Collins, Colorado, United States

• Client-facing phone support.• Subject matter expert for products and public record access.• Assisted clients with order placement, order fulfillment, billing questions, and general technical support.• Provided new clients with system orientations.• Provided support from the client support email inbox.

Fort Collins, Colorado Area

-General customer support for billing, ordering and technical support-Assisted with client retention and loyalty-Provided technical support for wireless handset data services

-Web and graphic design-Responsible for Content Management System for several used car dealerships

Bachelor'S, Human Services, General

Associates Of Applied Science In Web And Graphic Design, Web/Graphic Design

Web and Graphic Design