Damien Summers-Gould Email & Phone Number

Brisbane, QLD, AU

Brisbane, Queensland, Australia

In my role as an IT Project Manager, I am responsible for end-to-end lifecycle management of IT initiatives. I am responsible for the effective delivery of IT solutions to meet customer and organisational needs. As part of my role, I’m in a unique position to access customer feedback and prioritise digital solutions to anticipate their needs.

Melbourne, Victoria, Australia

Brisbane, Queensland, Australia

Melbourne, Victoria, Australia

In my role as the Senior CX Support and Improvement Specialist, I was responsible for the end to end management of large scale CX transformation projects for the digital CX team. I was responsible for elevating customer journeys, championing operational excellence, and amplifying customer satisfaction. I demonstrated expertise in harmonizing.

Melbourne, Australia

In my role as Senior CX and Support Team Lead, I was responsible for driving exceptional customer experiences across both 7-Eleven and Starbucks. I was responsible for developing and managing support teams, optimising processes, and ensuring customer satisfaction. I possess a proven ability to align strategies with business objectives, resulting in.

Melbourne, Australia

Working across a multitude of campaigns, I was responsible for developing high performing Customer Service professionals and People Leaders.

Melbourne, Australia

Working within the online retail industry, I was responsible for online sales, product distribution, warehouse management, website maintenance and overseeing all day to day stock and ordering operations.

Melbourne, Australia

This was a temporary assignment working on the relaunch of the Flybuys loyalty program

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia