Primary responsibility for research and resolution of internal and external queries that support LinkedIn’s Privacy Policy and User Agreement. Research and resolve all issues related to Terms of Service violations.Establish effective cross-functional working relationships across multiple business units and organizational levels.Project Manage different cross department initiatives.Promote the Trust and Safety function, practice with other LinkedIn Employees. Assisting in recruiting new team members by screening candidates, coordinating with HR and conducing interviews. Analyze fraud reports, identify trends that need to be addressed and communicate findings to the appropriate stakeholders.Training, coaching and supporting new team members.

Provide education and interact with LinkedIn’s members on a level that supports the full customer experience.Liaise with clients on technical issues using advanced trouble-shooting skills.Ensure potential bugs are escalated to correct departments whenever necessary.Actively assisting in recruiting new team members by screening candidates, coordinating with HR and conducing interviews. Training, coaching and supporting new team members.

Investigate and research payments and systems issue.Process payment, back valuation, return of fund, admendement, recall of fund using swift and domestic chanels using specific country rules.Resolve discrepancies.Insure that internal document and data base are always up to date and accurate.Maintain strong relationtionship with corporate clients from all over the globe and prioritise they requests and queries.Document Translation Daily cash/interest reconciliations on company funds.Fx payments repair.SkillsExcellent writing and vocal communication skills. Customer Focus.Consistently exceeds quality, productivity and goals. Supports Leader in maximizing team's potential by demonstrating strong team play, time management and knowledge.

Provided support and advised customer on their dispute and payment issues. Assisted and provided customer understanding of the charge back and payment cancellation process.Insured that all processes were in connection with risk operations.Special projects as assigned by management.Provided feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.Completed mentoring and training with new agent.Skills:Customer care.Good listener.Ability to work with empathy.

First point of contact for the customers calling the Customer Service Centre.Resolved customer fault, queries and complaints using the tools and systems provided. Took requests for picking up parcels, requests for tariffing. Handled request to divert parcels to different addresses as well as requests for compensation for damaged goods and lost parcels.Completed monitoring and training with new representatives.

Managed the rent a car service by interacting and facing with customer.Renewed the short terms leasing contract and called companies to suggest the best leasing price for them car rental.AccountancyManaged the parc of vehicles.Resolved customer complaints. Took request for pinking up car, make estimates for the car repair and also any particular customer requests. Skills:Ability to communicate efficiently. Leadership.Customer Focus.

HOTEL AND CATERING - Worked in various Hotels and Restaurants as Sous chef, Chef de partie and Commis chef. Food Safety HACCP Skills:Ability to work well under presure, Team player, Multitask, Creative, Strong organisation skills.

Called to private homes as well as companies to suggest the best alarm product to meet customer needs.