Damien Patrick Walsh (M.Phil) Email & Phone Number

County Dublin, Ireland

Dublin, Ireland

* EMEA Wellness Manager/Ambassador for over 300 employees* Created and implemented a Suicide Training Program of ASIST and SafeTalk for all agents on our Safety Team* Domestic Violence & Monitoring Devices Subject Matter Expert*Supporting the Safety team with the daily and weekly management of team activities. This includes scheduling and assigning departmental duties, monitoring queues and/or inboxes, setting priorities for the team,* Acting as the main escalation point for queries relating to escalated and sensitive platform incidents. * Advising on and ensuring policy adherence in cases involving complex damages, trauma or personal harm, or brand risk; * Maintaining high levels of confidentiality while performing investigations and comprehensively document investigations through written reports.* Coaching and mentoring reports and identifying individual and/or group training needs to ensure quality standards*Writing incident reports and enabling after-action plans* Determining opportunities to streamline current processes as well as supporting the development of processes and procedures.*Managing projects: identifying failure points in workflows and conducting root-cause analyses *Influencing regional and global prioritisation, process improvement and product feedback in close partnership with in-region legal team and Global Safety Service Manager.*Developing effective communication & maintaining key relationships with business stakeholders, subject matter experts, and broader Operations team on a regular basis on progress of programs and projects.* Proactively leading internal and cross-functional strategies to identify areas for process improvements across the Product and Operations.

Dublin, Leinster, Ireland

- Senior Safety Specialist/Crisis Response Specialist, actively working in dispute mitigation & emergency response management** EMEA Wellness Manager/Ambassador for over 300 employees- Escalations POC Expert- Created and implemented a Suicide Training Program of ASIST and SafeTalk for all agents on our Safety Team- Assisting with escalated issues and initiating the user dispute request process- Investigating both sides of incident disputes and negotiating collaboratively- Verifying facts and reaching policy-based determinations for effective resolution- Working to educate hosts and guests to promote positive experiences- Educating users on how to maintain security and safety while using Airbnb responsibly- Monitoring flagged and inappropriate content and identifying trends in online risk- Working with Trust & Safety support teams to develop and enhance internal policies and tools- Investigating cases involving complex damages, trauma or personal harm, or brand risk. This includes Personal Safety Threats: Domestic Violence cases involving either the hosts or the guests, Suicide and Self Harm, Child Exploitation, Assault and Sexual Assault, Drugs activity, Sex activity and Human Trafficking, Extractions and Host Protection Insurance instances. - Evaluating both property damages and personal property damages- Maintaining high levels of confidentiality while performing investigations- Comprehensively documenting investigations through written reports- Interfacing with internal communications and social media teams- Mentoring new specialists in Ireland, Portugal and Las Vegas, USA. - Domestic Violence and Monitoring Devices Subject Matter Expert

Ballsbridge & Crumlin

Private Psychoanalyst & Psychotherapist for individuals & couples whom are experiencing a range of different issues, disorders, problems and addictions in their life. I worked from many different theories and schools with a flavour of psychoanalysis, psychodynamic, integrative and humanistic principles! Formally of The Fitzwilliam Practicehttp://www.fitzwilliamcentre.com/damien.html

Dublin

I took responsibility for the day to day activities in the group home, assisting the social care manager and the accountability for health and safety, programme developments, personal care plans, budget management, staff planning, training, staff support and family & social work liaison. I was in charge of Behavioural Management Plans, IAMP's, ICMP's, SEN reporting.I was an active Key Worker for young persons within our residential unit, with this undertaking the important responsibilities of such a role.

Dublin

Responsibility for the daily activities in the group home, assisting the social care manager and the accountability for health and safety, programme developments, personal care plans, budget management, staff planning, staff support and family & Social Care liaison. I developed and implemented my own Management Behavioural Plan which has been adopted and used for the young person’s day to day care, which coincides with ICMP’s and the initial admission care plan.I was an active key worker for young persons within our residential unit, with this, undertaking the important responsibilities of such a role.

Dublin

I worked for Daughters of Charity, Crosscare and Dublin Simon Community relief panels for their numerous homeless shelters, mental disability units and residential units in Dublin.I have also undertaken PA & Social Care Work with Core Staffing & Cairde Staffing for children and teenagers with low functioning Autism.

Dublin

Answering all Helpline calls and offering support, advice, information and guidance to members and general public. Facilitating Self-Help Groups, Providing Information & Support at Open Days & Seminars Nationwide.Processing invoices, expenses, cheques, visa expenditure, direct debits, accounts payable, membership payments, undertaking all admin responsibilities within the office, updating and maintaining membership databases.Applying, organising and delivering on all aspects of the organisations fundraising.

County Dublin, Ireland

County Dublin, Ireland

County Dublin, Ireland

Masters In Psychoanalytic Studies, Psychoanalysis, 1:1

Ba Hons, Degree In Psychotherapy & Couseling, 2:1

Activities and Societies: Person Centred Therapy, Humanistic & Psycho-dynamic Training

Diploma In Psychology, Psychology, 1:1

Diploma In I.T, Java Programming And I.T, 1:1