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A technology and business transformation orientated business leader with track record of demonstrable and material results. Highly skilled and experienced in major program and business change in manufacturing, financial services, managed services and technology sectors. Ability to drive change in all environments SMB to PLC with restrictive (£1m) as well as major scale budget environments (£100m). Capable of delivering effective transformation, financial and business results within complex stakeholder and ownership environments: family business, founder led business, Private equity investment, joint venture & PLC
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Chief Operating OfficerStoretec Services Limited Jan 2023 - PresentHull, East Yorkshire, GbWith years of experience handling business-critical information, Storetec Services are renowned within the document management industry for providing: Document Scanning, Document Storage and Document Destruction services. Your business-critical information will be instantly accessible on our award-winning cloud-based Document Management System, FreeDocs. At Storetec, we believe instant access to digitised documentation is the future. Recognising this demand, we have heavily invested in the latest technology and equipment to provide our clients with the highest quality digital documents. Our consultants can provide you with the most cost-effective solution to save you valuable office space, increase efficiency and ensure your document security. -
Managing DirectorScc Document Services Mar 2019 - Dec 2022Birmingham, Gb -
Chief Operating OfficerScc Document Services Feb 2014 - Mar 2019Birmingham, GbResponsible for all operational delivery, supply chain, client implementations, commercial pricing, contracts, strategic deal review and all key supplier relationships. Leader of 200 people across these functions, through a senior operational leadership structure. Accountable and responsible for growing service business unit P&L with annuity service revenue income growing from £14m to £28m, 20% 5 year CAGR organically with resulting £14m GM and £5m controllable contribution. Worked on the acquisition of Hobs Document Services, taking full ownership of project transition, and integration of specialist business unit within the overall operational model
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Operations & Change DirectorM2 Digital Mar 2010 - Feb 2014Worked closely with CEO to ensure successful sale of M2 through PE. Insourced IT development to build a Intelligence platform, a real time customer portal and operational platform that integrated all key customer touch points across the supply chain and business processes. Supported new business prospecting and major tenders with operational, implementation and M2 Intelligence sales material. Completely re-engineered operations, supply chain, warehousing, logistics, service, engineering and IT to improve customer experience, remove costs, free up cash and re-align investment into technology enablement and digital first methodology. Removed working capital burden by negotiating new warehousing and stocking solution with outsourced party, freeing up £4m of cash whilst also integrating systems to create real time order and fulfilment and incorporating into customer portal for real time visibility and tracking of order shipments from order to delivery. Provided Board and ECI investment committee with clear road map of improvement and technology investment to underpin overall strategy of recovering business from under performance to supporting sales process to a strategic trade buyer. Delivered all the change and investment program working closely with the CFO.
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Programme Director - Business IntergrationLloyds Banking Group Jun 2009 - Mar 2010London, Uk, GbResponsible for the intergration of Lex and Autolease whith a combined asset book of 2.4 billion. Leading the business "As Is" mapping building the "To Be" business design and then building the transition strategy.Leading the Intergration programme through the key transition steps and delivery of the 1st 2 critical transition points.Managment of the programme within the bank framework, accountable for the 40m budget management and 30m benfit management. -
Board Director Business ImprovementLex Vehicle Leasing May 2008 - Jun 2009Stockport, Greater Manchester, GbSetting the vision and strategy for Lex’s Continuous improvement programme. Accountable for the annual business change programme with responsibility to achieve financial benefits in excess of 10m per annum and increase the process effectiveness and efficiency of the business.Set and own the improvement methodologies ensuring it is benchmarked and relevant to the business agenda. The key tools are Sigma, Lean and Design for Sigma. Chair and direct the Lex project prioritisation group ensuring the business portfolio is balanced and in line with strategic objectives. This involves managing an active portfolio of approximately 60 projects.Responsible for process excellence and the process measurement framework. This includes the setting of annual and world class improvement targets and ensuring that business activity is focused to achieve the agreed improvements. -
General Manager Business SolutionsLex Vehicle Leasing Dec 2005 - May 2008Stockport, Greater Manchester, GbLeading the LEX client facing “Client Integration team”. This team provides high calibre change management, project management and implementation services to deliver complex outsource solutions for customers. The management of the full software development life cycle including business solution architecting, business analysis, functional specification, systems build, testing and applications management. Responsible for management and delivery of a highly integrated, accelerated off-shore model, including the operational, performance and supplier management.
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Head Of ItLex Vehicle Leasing May 2005 - Dec 2005Stockport, Greater Manchester, GbRe-structured the IT management function to support a 300% up lift in capacity to deliver a major outsourcing solution to HSBC. This required re-structuring of roles and recruitment of a new management team.Worked with the strategic off-shore supplier to move the model from a classic “Black Box” formal vendor relationship to an integrated partnership model.Established planning and scheduling function for the management and tracking of all off-shore software development. Re-established KPI and other performance measures to allow active motoring of the function and to re-focus the suppliers and the internal teams.Set-up the Architecture governance group for assurance of quality in the accelerated model.
Damien Baker Skills
Damien Baker Education Details
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Sheffield Hallam UniversityBusiness Studies -
Cranfield School Of ManagementDelivering Strategic Change
Frequently Asked Questions about Damien Baker
What company does Damien Baker work for?
Damien Baker works for Storetec Services Limited
What is Damien Baker's role at the current company?
Damien Baker's current role is COO at Storetec.
What is Damien Baker's email address?
Damien Baker's email address is da****@****.uk.com
What is Damien Baker's direct phone number?
Damien Baker's direct phone number is 07768238908 (mo*****
What schools did Damien Baker attend?
Damien Baker attended Sheffield Hallam University, Cranfield School Of Management.
What skills is Damien Baker known for?
Damien Baker has skills like Change Management, Six Sigma, Program Management, Process Engineering, Business Process Improvement, Outsourcing, Continuous Improvement, Stakeholder Management, Consultancy, Lean Manufacturing, Service Delivery, People Management.
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