Damilola Bada Email & Phone Number

Lagos, Nigeria

Proffering solutions with practical and technical skills on all payroll-related issues relating to Ghana and Nigeria whilst also providing support to other products. Providing technical support to government Ministries Departments and Agencies (MDAs) e.g. Kano State Civil Service, Zamfara Sub-Treasury, Gombe Ministry of Finance, Save the Children, Nigeria Custom Services, Industrial Training Fund and all other payroll corporate bodies.Other activities:✔ Analysis of customers' logs to spot trends and underlying issues for permanent fixing by liaising with respective stakeholders(QA and Development Team).✔ Technically resolving Internal & External corporate issues relating to the company's product beyond first level escalation by querying the database.

Lagos, Nigeria

As a Front-end Support Consultant in Fintech operations and Team Lead with some years of mentoring team members, I interfaced with the main users of Remita Application (Partner & Non-Bank Partners, Switching companies, corporate bodies and Individual Users), My responsibilities included but were not limited to:✔ Providing an end-to-end clients support on the use of Remita in an accurate and timely fashion.✔ Daily operational support of coverage clients and Banks on all Remita products (e- payments and e-collections) including a smooth sail of treasure single account (TSA) for government ministries departments and agencies. My main clients were First bank, Gtbank, Ecobank, Diamond bank and Wema bank and some reputable companies.✔ Resolving critical support calls relating to transaction processing and those that may crystallize in financial losses/ liability within an hour, while other cases are closed within 24hours.✔ Identifying and blocking instances of income leakages while ensuring that fee income are properly charged and correctly shared among stakeholders.✔ Assisted with the documentation of user guides/templates for both External and in-house users.✔ Anchoring advanced e-collection and E-payment trainings for private and public sector organizations.✔ Coordinating, providing guidance and training for new clients.

Lagos, Nigeria

Responsible for ensuring clients satisfaction thereby leveraging on existing relationship to develop more business for the organisation and also fast-tracking the registration of on-boarding customers.✔ Provided end-to-end clients support on the use of Remita in accurate and timely fashion.✔ Assisted in resolving posing clients' challenges on the use of the E-payment Solution.✔ Resolved Card related issues with the appropriate party in order to ensure corporate setup on Remita were able to successfully fund payments from their accounts✔ Made calls and visits to clients to strengthen relationships.✔ Utilized effective problem solving and time management skills in client service operations.

Lagos, Nigeria

SummaryInterested in Client/Server and Relational Database design using Oracle and MS-SQL server. Particularly interested in integration and migration projects.SpecialtiesConsult Clients on Implementation and Configuration of the ERP Application.Implementation and Data Migration of HumanManager Software.Project Management- Ensure that project deliverables are met before their deadlines, etc.Providing of First-class Software Support and Maintenance on Application to Users.End User Training/Customer service.Facilitate Project team, re-fresher and Boot camp trainings for users.System Consulting and Analysis.