Front line phone support, working closely with quality control to ensure quick replies to critical situations.Signposting vulnerable customers to various companies offering advice on debt servicing.Helping vulnerable customers by troubleshooting customer complaints and enquiries, researching and solving customer issues.Providing personalized financial planning services to clients who have defaulted on their loans and have exceeded overdraft limits.Paying close attention to details and follow thoroughly to settle any outstanding problems.

Resolving overdue bills and collecting payments from individuals and also protecting their financial assets. Monitoring customer accounts and detecting overdue paymentsCollecting and analyzing data for a selected payment/debt historyReaching out to customers to discuss their debtsConsulting and helping clients with in case of billing and credit problems

Resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Responsible for communicating directly with customers to collect debts and resolve outstanding balances.

Examining all compliance policies and proceduresWorking with all internal teams to effectively resolve all compliance issuesMaintaining effective connections with all business unitsMonitoring and responding to any inquiries and complaints about external consultants and auditorsAnalyzing policies and processes to make improvements to compliance procedures

Developing and implementing an effective legal compliance programCreating sound internal controls and monitoring adherence to themDrafting and revising company policiesProactively auditing processes, practices and documents to identifying weaknessesEvaluating business activities (e.g. investments) to assessing compliance risk