As a Lead Technical Support Specialist/Trainer, I leveraged my expertise in Google Workspace administration to provide effective and timely solutions for the institution’s IT needs. I managed and maintained the Google Workspace account, ensuring secure and efficient operation, compliance with best practices, and optimal user experience. I also trained and mentored other technical support staff, sharing my knowledge and skills to enhance their performance and productivity. Through my efforts, I increased the institution’s productivity by 20%, reduced IT costs by 15%, and improved user satisfaction by 25%.Skills: Training . Educational Technology . Google Workspace Administration . IT infrastructure security . Cloud Computing . Collaboration and Communication . Classroom Management . Educational Innovation . Professional Development . Adaptability . Problem-Solving . Data Security and Privacy Awareness . Digital Citizenship . Google Workspace for Education . Google Workspace for Education admin console . Single Sign On/Multi Factor Integration . User Provisioning . Email Management . Customer Service . Documentation . Presentation. Scripting tools (GAM)Software: Google Workspace suite, Google Workspace Admin console, Chrome Education Upgrade, Chrome OS, Google Classroom.

I have excelled in managing and coordinating Google for Education projects, including Chromebooks, Chrome Education Upgrade License, and Google Workspace, delivering timely and successful outcomes while fostering effective communication with stakeholders. My expertise extends to conducting impactful training sessions for educators and students, providing technical support, and enhancing user satisfaction and engagement by 50%. I am adept at evaluating and improving Google for Education solutions, utilizing feedback and best practices to implement enhancements. Collaborating closely with Google and partners, I align project goals, strategies, and deliverables, optimizing results and nurturing positive relationships. With proficiency in developing and managing comprehensive project plans using Google Sheets, Docs, Slides, and Forms, I adhere to agile, scrum, or waterfall methodologies to ensure project efficiency and success. As a proactive manager, I identify and address project risks and issues, devising mitigation strategies and escalating critical concerns when needed. My commitment to compliance is evident as I ensure adherence to company policies and education/data privacy regulations, obtaining necessary approvals for project actions. #SpecialProjectManager #GoogleForEducation #ProjectCoordination #TrainingAndSupport #SolutionEvaluation #Collaboration #ProjectPlanning #RiskManagement #Compliance #AgileMethodology #EducationTechnology #EdTech #ProjectManagement #GoogleWorkspace #TechnicalSupport #StakeholderEngagement #UserSatisfaction #BestPractices #DataPrivacy #GoogleSheets #GoogleDocs #GoogleSlides #GoogleForms #Scrum #WaterfallMethodology

In this role, I demonstrated my creativity and technical expertise in delivering innovative and effective IT solutions to the company and its customers. I was responsible for creating branding and identity systems, designing and developing websites and apps, implementing lead nurturing strategies, monitoring IT system performance, and collaborating with key stakeholders on strategic IT planning. Some of my achievements include:Creating a successful online shopping website (www.alexsial.com) that increased customer engagement and sales by 30%Reducing IT operational expenses by 20% by identifying cost-saving opportunitiesImproving IT infrastructure efficiency by 25% by implementing tailored IT solutions.#ITsupport #WebsiteDesign #LeadNurturing #CostSaving #ITplanning

I spearheaded a transformative shift in the institution's digital learning environment. Leading the implementation of a blended learning program, I achieved an impressive 80% increase in student participation and a 95% satisfaction rate among faculty and students. By customizing the Learning Management System for 700+ users, I improved course organization and content delivery by 30%. I also empowered 70+ educators through 20+ faculty development workshops on effective technology integration, resulting in more engaging and motivating teaching practices. Additionally, I ensured a secure email system, reducing spam and phishing emails by 99% for 500+ student accounts.#EdTechLeader#BlendedLearningSuccess#LMSExpert#TechIntegrationCoach#EmailSecurity

Was responsible for:• Total documentation handling of domestic cargo.• Air Way Bill execution for both agents and walk-in customers. • Acceptance of cargo in ready for carriage for condition subject to carting order from airlines.• Resolving computer hardware, software, printing, installation, word processing, e-mail, and operating system issues.

Was part of the team responsible for: Setup and configuration of hardware and softwareRestored data, operating system, documents and driversTrained both internal off-site users in repairing and resolving recurring issuesRepaired and replaced hardware, including motherboards, hard disk drive, memory, laptop screen and so forth.Negotiated with vendors to obtain supplies, services and equipment at lower rates

Was part of a team responsible for:• Building and repairing Omatek computers, which is the company’s core business.• Consistently ensuring that system requirements and client deadlines are met. • Diagnosis, troubleshooting, and rectifying of Windows and MAC operating systems. • Installation of operating systems and other software on Omatek computers.

Was part of the team responsible for:• Maintaining computer systems • Installing computers, routers and other hardware, • Updating or repairing existing systems and troubleshooting problems with hardware.• Software Installation• Assembling of computer system