Damini Gadoo Email & Phone Number

Noida, Up, In

Remote

-Managing escalation calls from customers regarding cancellations, dissatisfaction with the support team, or concerns about services.-Managing client feedback and effectively communicating it to the relevant department.- Handling refund requests while striving to retain clients by offering optimal solutions.- Providing sales support and resolving escalated cases in collaboration with the sales team.-Arranging catchup sessions / revision sessions/ PTM for students.-Taking feedback from parents end and sharing it to the concerned team so that we can improve our service .-Coordinating with the team to gather information on trainer changes and leave schedules, so we can proactively inform clients about any updates. This ensures their experience remains seamless and unaffected.- Reassigning tickets to other agents in case of agent unavailability to ensure smooth workflow and uninterrupted service.

Banglore

- Managing live customer queries promptly.- Resolving issues like class link problems, dashboard issues, or class cancellations.- Promptly escalating customer concerns to higher management.- Striving to provide real-time resolutions for escalated issues.- Highlighting the concerns related to batch allocation or trainer allocation.

-Managing the influx of refund requests to pinpoint areas where the product is underperforming and guaranteeing the prompt implementation of solutions for the requesters.-Intake of Refunds and Finance grievance from entire Refund operations of the organization. Ensuring free passage of information flow between and among the team from either side of the team (Consumer or Stakeholder) and elimination of any grey areas in operations of the process-Provide efficient and effective support to customers by promptly addressing inquiries related to batch changes, trainer adjustments, or timing issues. Aim to resolve these issues satisfactorily to ensure customer satisfaction and retention.-Communicate with customers professionally and clearly, both in written and verbal interactions. Maintain a courteous and empathetic tone to enhance the customer experience.-Develop a deep understanding of the company's products and services to accurately address customer concerns and provide relevant information that supports retention efforts.-Collaborate with the team to develop and implement customer retention strategies, leveraging data and customer feedback to continuously improve retention rates.-Analyze customer feedback and trends to proactively address common issues and improve overall customer satisfaction, contributing to long-term retention.-Effectively manage and de-escalate conflicts with upset customers, seeking resolutions that align with company policies while maintaining a positive customer experience.

Banglore

- In my role as an Operations Associate at Bhanzu, I provide valuable guidance to parents, emphasizing the significance of math practice and utilizing the Games Portal in conjunction with worksheets.- I am responsible for efficiently managing refund requests while actively working to retain parents through personalized interactions via phone calls or Zoom meetings, ensuring uninterrupted participation in classes.- Addressing parent queries is a key aspect of my role, encompassing areas such as trainer feedback, course renewal, and pause requests.- I proactively engage with parents whose children have irregular attendance, demonstrating empathy as I seek to understand the reasons behind their absences. Subsequently, I arrange catch-up sessions to facilitate their continued progress.

- Handled diverse customer cases, including order inquiries and complaints, across multiple contact formats.- Resolved customer queries efficiently using YM, ensuring prompt and accurate assistance.- Provided dedicated support to premium customers through phone calls, ensuring their satisfaction and addressing any concerns.- Collaborated closely with the team on tasks related to renewal, refunds, and customer retention, contributing to overall customer satisfaction and business success.- Assisted users with various aspects of their experience, including onboarding, counseling sessions, batch scheduling, and updating their Dashboard information, ensuring a smooth and personalized user journey.

- Generated potential leads by refurbishing existing leads, aiding the sales team in closing deals.- Reviewed customer feedback to identify areas for improvement in service levels.- Emphasized enhancing communication between the sales team and customers.- Provided effective solutions to address any issues faced by customers, ensuring their satisfaction.

Noida, Uttar Pradesh, India

- Excelled in addressing learners' queries and understanding their individual needs.- Provided tailored guidance to ensure personalized support.- Consistently resolved customer issues and delivered solutions in accordance with company policies.- Maintained a high level of customer satisfaction by consistently upholding quality standards.

Bachelor Of Technology - Btech, Computer Engineering, 7.78

A Computer Science graduate , I have demonstrated great acumen to learn new technologies during my internships and Projects. I am inspired.

10+2, Non Medical