Damini ⚡️ Email & Phone Number

Delhi, Dl, In

Delhi, India

• Empowered 15+ individuals to pursue tech careers by sparking interest in computer science education and providing guidance that secured technical roles at big tech firms for 5+ clients, through mentorship and coaching on technical skills, resume building, and interview strategies. • Leveraged full-stack development expertise to design and implement end to end learning solutions, seamlessly integrating front-end and back-end technologies. This resulted in a 25% increase in learner engagement. • Helped 3 clients improve their workplace performance by emphasizing the importance of communication skills, networking, and overcoming introverted tendencies, potentially leading to increased earning potential.

Noida, Uttar Pradesh, India

- Reduced ticket escalation rates by 10% through in-depth troubleshooting and utilizing knowledge base resources to handle complex technical inquiries.- Maintained a 95% customer satisfaction rating by providing exceptional support with a focus on clear communication, empathy, and timely resolution.- Enhanced internal knowledge base by 20% by creating comprehensive and user-friendly documentation for frequently encountered technical issues.- Streamlined incident management processes by 12% through implementing a systematic approach to ticket tracking, prioritization, and resolution.

Delhi, India

• Directed supply replenishment process and initiated purchase orders to maintain optimal stock levels, resulting in a 20% reduction in stockouts and a 15% decrease in inventory holding costs. • Sustained a billing accuracy rate of 99% by consistently ensuring accurate and timely billing, resulting in improved financial processes and reduced billing errors. • Streamlined the efficiency of administrative processes by 15% through providing comprehensive administrative support to hospital staff and management.

Delhi, India

• Attained a student satisfaction rate of 90% or above through delivering high-quality computer instruction to students. • Stimulated student participation and engagement by 15% through fostering a positive and inclusive learning environment. • Provided personalized guidance and support to students facing challenges, resulting in a 60% improvement in academic performance and a higher retention rate.

Bca - Bachelor Of Computer Application, Computer Science, 65%

Activities and Societies: Held 5+ tutoring sessions in Java.Bachelors in Computer Application with an emphasis on Computer Science. Grade.

12, Cbse, 82

Goverment School CBSE