Damion Bryan Email & Phone Number

Jessup, Maryland, United States

I currently handle scheduling activity as it pertains to the customer site and serve as the main contact to customers for initial scheduling, delays, rescheduling, or other matters. I provide accurate record keeping of all site scheduling activity on various spreadsheets and reports. I ensure locations are staged in advance for remote software.

Hanover, MD

As a senior Help Desk team member, I provide Tier-1 and Tier-2 troubleshooting and resolution for both on site and remote customers. I record requests for services, timing of response, and resolution of issues within BMC Remedy ticketing system. I monitor performance of ongoing IT issues, following up and providing updates as needed. I provide inventory.

Annapolis Junction, MD

During my tenure at Brinks, I managed base level IT support to Annapolis customers in a Microsoft Windows environment. This included providing technical support to coin operators and field engineers throughout the United States, as well as receiving service calls and providing thorough support and problem resolution for customers using incident and problem.