Damion Gallimore Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Ab, Ca

Edmonton, Ab, Ca

Overall responsibility - Management and Support of the IT Infrastructure, Telecom systems, Managed Cloud Services, and IT solutions for the Business.

Edmonton, Ab, Ca

ITIL Framework - ITSM Best Practices.Incident, Problem, Change, Knowledge and Vendor Management processes.Management of the ServiceNow platformImplementation of IT controls, processes and procedures.

Edmonton, Ab, Ca

IT Infrastucture support and design.

Edmonton, Ab, Ca

The ROC II technician is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.

Richmond Hill, Ontario, Ca

Desk side support and IT solutions provider for The Government of Alberta and Suncor entities.

I have responsibility for managing all aspects of the website and social media channels for the restaurant. IP Surveillance systems, service level management and customer service oriented tasks are also included in my daily responsibilities.

I provide IT support to two locations one in Kingston, and the other in Montego Bay. Administering a virtualized (Vmware ESX) Windows 2008 Active directory domain, proprietary shipping tracking application, Microsoft Office suite of applications, McAfee antivirus, printing (laser and dot matrix), backups and restorations, disaster recovery, all desktop and laptop imaging deployments, IP enabled surveillance system as well as an IP enabled PBX system with VOIP SIP trunking connected to the head office in Brooklyn, New York.

Kingston, Jm

With overall responsibility for the Group ICT department I was charged with defining the strategic direction for IT and to ensure alignment with the business vision. My primary areas of control included – enforcement of ITIL Service Delivery standards, the management, support, and repair of all IT infrastructure – user end points, data networks, servers, telecom systems, internet banking platforms, data centres (production and backup sites), the overseeing of software development in several environments such as web services, PHP, MS SQL, mySQL, RPG, Apache, SAP (Business Objects), mobile applications, along with Enterprise Content Management and Business Process Management solutions.

Provided Home and Office automation solutions that improved on efficiency and provided significant cost savings to individuals and corporate entities.

Kingston, Jm

Ensure the highest integrity of the Information Technology Services Department making sure ITIL Best Practices are being followed and that Information Security awareness is at its highest. Coordination of the various IT related projects, administration of departmental budgets, management, support, and repair of all IT infrastructure – user end points, printers, data networks, servers, telecom systems, internet banking, data centres (production and backup sites). Liaising with senior management on IT related matters and offering guidance on how the VM Group may take advantage of newer technologies. Constant monitoring of IT staff performance, SLA’s (Service Level Agreements) with internal customers. Motivating, coaching and continual training of my staff to improve on service delivery and technical competence. Manage the help desk in dealing with user technical support and IT related requests. Promote a customer centric culture where excellent customer service comes first.

Kingston, Jm

Supervised and managed the Technical Support team comprising of 6 engineers. As a team we were responsible for offering first level technical support to over 700 networked users across different geographical locations. I managed, supported and implemented the following: Windows XP/7/10 client machines, Windows 2003/2008 servers, VMware servers, Blackberry BES servers, Lotus Notes messaging, Storage Area Networks, CISCO switches/routers, Meraki wireless devices, Nortel/Avaya PBX Systems (BCM, Option 11C), IBM AS400 Mainframe, CITRIX Presentation Server 4.5, Wincor and Diebold ATMs.

Bachelor Of Science (Bsc), Information Technology

High School Certificate, Information Technology

Itil Certification In Service Strategy, Service Transition, Service Operation, Itil Intermediate Certifications

Itil Certified.