Maintained a Salesforce-driven rewards program as part of a small, dedicated team.Collaborated closely with Business Analysts and Developers to design, develop, and maintain solutions for complex business requirements.Served as the Subject Matter Expert and Single Point of Contact for first-line automation tools, including Flows, Buttons and Actions, Process Builder migration, and Workflow Rule migration.Innovated solutions that extended Salesforce capabilities without the need for Apex development, maximizing platform efficiency.

Solution complex problems through teamwork, collaboration, iteration and innovation to create original ideas that drive our customers forward. Delivers best-in-class solutions for client's business needs.Partners with Project Managers, other Platform Developers and senior developers to ensure timely delivery of work to Product owners and client end users. Designs, develops, tests and implements bug fixes and enhancements for Salesforce CRM according to business requirements.Works with business partners to document business processes and system requirements.Prepares requirements and design documents, configuration workbooks, test cases and other documentation as required through the project lifestyle.Supports and troubleshoot integrations between Salesforce and other enterprise systems.Performs ongoing improvements in the Salesforce instance by doing continuous research of new Salesforce feature functionality.Utilizes configuration of platform features including user management, profiles, permission sets, org-wide defaults, sharing sets, sharing rules, custom objects, page layouts, custom fields, validations, workforce rules, process builder, and flows as appropriate.Effective at leading implementation and adoption of Sales and Support methodologies within the Salesforce CRM environment.

• Delivered automotive assemblies to manufacturing plants, and maintained comprehensive delivery records, recording 100% timely delivery of orders. • Maintained a low fuel/mileage average decreasing the company’s variable expenses.• Coordinate closely with the terminal and fleet managers to optimize route planning, opening timeslots and effectively increasing productivity for drivers by 6%.

Sole proprietor owner of a profitable truck driving company. Oversaw all day to day and fiscal tasks in operation of the company. Delivered time/temperature sensitive products to customers with a 100% on-time-delivery rate and grew the business by consistently meeting client expectations. I also used this opportunity to grow my people management skills by training 3 new drivers for Prime Inc., a testament to my skill as a responsible business owner and safe driver.• Grew the company to a fleet of 6 trucks.• Implemented Salesforce as a tool to track freight revenue and operation expenses, increasing productivity and profitability.• Managed and administered salesforce for a fleet of truck drivers, utilizing the robust CRM platform to track flow with individual trucks and companywide with custom objects and fields. • Configured reports and dashboards to allow drivers to see what routes have historically been profitable, increasing monthly earnings by 13% companywide. • Developed and tested workflows, flows and processes to automatically update sales and dispatch teams with accurate ETAs, decreasing on-the-job idle time for my fleet.• Gathered user requirements for page/views and developed custom dashboards / reports with accurate 2w, 4w, last quarter and YTD expense/revenue metrics.• Was project owner and single point of contact for all troubleshooting and efficacy testing of established or developing processes. • Trained users and created desktop references for users. • Delivered time, temperature and sanitary sensitive products to customers in a safe but swift manner.• Teach students the safe and legal operation of a semi-tractor/trailer.• Lead students to complete required test to obtain a Commercial Drivers License.

I checked, stocked, packed, organized and audited merchandise to ensure that customers received accurate, timely and high-quality service and delivery of said merchandise. I maintained condition of flow on conveyor belts to ensure there was no backups or damage of products during peak hours of work. I volunteered to do charity work with the company to maintain community public relations.

I have 4 years of experience in fast-paced military base and community outreach construction. I created timelines for project completion, estimated material costs, and managed building teams for construction projects. I utilized strengths of diverse teams to achieve faster completion of operations. Representative accomplishments:• Built and erected the first S.T.E. tower in Afghanistan• Managed personnel, tools and material in time and safety sensitive operations• Re-roofed an apartment complex during the Caribbean rainy season with no water damage to property