Dami Osude Email & Phone Number

• Ensures customer success by leading effective change management and adoption initiatives for enterprise customers in the finance, manufacturing, and telecommunications industry
• Drives customer value realization through readiness assessments and planned outcomes to improve success rates, performance, and business capabilities of strategic change initiatives
• Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements towards successful change programs

Orchestrate projects and programs that support customer digital transformation journey.Provide quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer.

• Trusted advisor to Microsoft’s customers
• Innovative and strategic partnership with customers to ensure optimal return on investment and positive business outcomes within customer organization.
• Creating and maintaining strategic relationship with business stakeholders to ensure excellent service delivery.
• Manage customer portfolio to ensure contract renewals and value-added services required for achieving customer success

Aberdeen, United Kingdom

• Analyzed and reviewed client requirements to ensure appropriate recommendations
• Performed problem resolution and identified areas for improvement
• Performed customer support via email, telephone calls, and face to face meetings
• Acted as technical resource to project teams on multiple upgrades and implementation efforts
• Performed stakeholder engagement through effective communication

St Andrews/ Garthdee

• Provide technical support to staff and students regarding IT service issues in person
• Analyze and troubleshoot software and hardware issues.
• Assist students identify and resolve issues pertaining to login details, wireless configuration on their phones and laptops, email and printing.
• Respond to queries pertinent to software details and IT services

Strategy Development, Leadership presentations, Teamwork, Report Writing, Attend seminars, IT consulting

Design and deploy new applications and enhancements to existing applications, software and operating systems.Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.Collaborate with network staff to ensure smooth and reliable operation of software and systems for.

Ensure customer satisfaction in delivery of services at the cafeAttend to fault calls and ensure availability of café ServerAssist in the installation and configuration of radios and routers at client site.

Messaging and Security (Team member) Identity and Access Management (Team member)Designing and Implementing Network InfrastructureConfiguring and Administering Windows ServerInstalling and configuring Exchange Server 2007Installing, Testing and Maintaining identity and access management Application (Microsoft Integration and Identity Server 2003, Identity.

Hardware assembling, configuration, installation, and trouble-shooting.Operating system installation, configuration, administration, and trouble-shooting.Handling customer care issues with respect to sales and maintenance of computer systems.Providing Support and Administrative Functions as a Server Administrator.

Hardware assembling, configuration, installation, and trouble-shooting.Operating system installation, configuration, administration, and trouble-shooting.