Damir Drljaca Email & Phone Number

Office Of The Integrity Commissioner

Canada

Toronto, Canada Area

Develop web-sites for local businesses.Focus on elegant front end-design and cutting edge technologies.Build website in JavaScript, HTML5, and CSS3.Deploy Wordpress website as well for CMS control. Feel free to message me if you have any question or concerns.A few projects below:

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Primary technical support point of contact for strategic clients using Yardis' cloud based Voyager software. Work with the consulting practices team based out of Toronto, Canada assisting directly with Senior Living module.Manage multiple large projects and client expectations under aggressive deadlines. Some projects are however are not limited to: software implementations, conversions, upgrades, and trainings. Focus skill set are on QA'ing bugs, development and modification of SQL packages for data integrity, client web server configuration, remotely set up and configuring client workstations to accommodate software, networking, and understanding client future needs for business growth.Conduct user training sessions for client using SaaS ERP which provide Property Management, Financial, Accounting, CRM, eMAR, and Electronic Health Records functionality. Technical skills current utilized: QA Regression testing, HTML, SQL querying/scripting, Microsoft Visual Studio - Crystal/SSRS reporting, ETL cycle process, EFT/ACH payment processing, technical documentation.Awards & Accomplishments: Was recognized as an expert in turning around strategic and critical clients. Was awarded with the 2016 MVP Award for customer service and support.

Toronto, Canada Area

Provided software implement, upgrade, and support to Yardi's cloud based Voyager software client within the Toronto Client Success Team.Assisted a client pool of 100+ SaaS clients using Yardi Senior Living module with daily support needs including but not limited to, Yardi Application,CRM, Electronic Health Records, eMAR, SQL databases, Web Servers, Network, and Citrix configuration. Awards & Accomplishments:Completed on board training through extensive documentation. Educated new hires on software functionality and Yardi terminology of application software Effectively identified, researched and resolved over 2000 technical issues and client concernsCompleted over 50 success upgrades, 8 implementation

Toronto, Canada Area

Provided technical support on a daily basis for over 300 remote users in Canada for properties managed by MetCap Living Management and Condominium Living ManagementDiagnosed, troubleshoot and resolved issuesConfigured TCP/IP and DNS for LAN network computers and VPN for remote networksPerformed hands-on software testing during SIT (system integration testing) and UAT (user acceptance testing) with user focusGenerated and updated test cases for Yardi software and SCCI software in deployed in MetCap Environment following each release cycleAssisted in set-up Citrix, AD & Exchange Server with platform Server 2008 and 2012 R2 Developed HTML templates for reporting and mailing servers to clients and tenantsDeveloped company intranet/employee central through WordPress templates

Toronto, Canada Area

Server for Toronto Maple Leaf's, Toronto Raptor's, and the Toronto Rock.

Cloud Computing Certification, Faculty Of Engineering And Applied Science.

Commercial Web Application Development Certificate, Computer Programming

Activities and Societies: Development scrum, discovering other programming languages, web application item development, and mobile.

Business, Business Management/Administartion

Activities and Societies: Mathematical/Accounting Tutoring, and Intermittently sports(Basketball Volley and Soccer).The Business.

Education record