Make Better Business DecisionsSince 1996, we’re still front and center in GTA. The reason is simple: We continue to provide a supremely high level of security IT services and support in the industry. Most security IT providers can boast similar tools, technologies, and vendor certifications, but what distinguishes us from the pack is our ability to consistently deliver client satisfaction and the most precious commodity of all…peace of mind.

You NO LONGER need to question your IT investment. Through Managed Services, Group 4 Networks offers proactive support that keeps your network up, costs down and focus uninterrupted. We bundle best-practice IT solutions to eliminate the day-to-day headaches inflicted by technology and experienced by your staff. An underperforming network can be a major obstacle, while an optimally performing, maintained network can be a business’s competitive advantage.As a Managed Service Provider, Group 4 Networks helps customers to control costs and add value to their IT systems. Our responsive team can address warnings, detect viruses, make necessary updates and replace parts BEFORE technology slows you down, fails or has a costly impact on your business.Managed Services is a proactive alternative to the traditional reactive “break-fix” IT consulting. In the absence of Managed IT Services, your system can cry for help and no one will hear it. When those cries aren’t heard and addressed, unplanned downtime and expensive fixes are typically the result. You are then left insecure about the health of your technology and are vulnerable to risks.We offer 24x7 remote network monitoring and understand the full picture of our customers’ networks. You too can gain confidence and protection through our proven method.

Damir Grubisa is IT Consultant at Group 4 Networks Inc., an IT management consulting firm. He is senior business leader and entrepreneur with extensive operating experience at the CIO level and training in IT and engineering.Damir brings unique and proven expertise to his roles as consultant and corporate IT director. He has a strong track record in building and re-engineering private and public sector IT organizations in North America and in the global marketplace.His background includes start-ups, IT restructuring, change management, IT service management (based on ITIL frame work) and Project management experience.Damir has led a number of organizations in challenging environments by fostering teamwork and effectively communication and executing IT and corporate goals.

Extensive experience in IT system development/support/design and project management, detail project plan driving to task level, time/budget management and reporting, project staffing as well team management and remote team coordination. Technical Knowledge: • Vmware ESX, Email platforms Exchange and Clustering, Blackberry BES, Citrix applications architecture and design, development, deployment and support. • VOIP, WiFi, global DNS, AD, MS proxy, BES Server, HelpDesk (HEAT), VPN, SSL VPN • In-depth knowledge of Security, CRM, Email platforms, Business Intelligence and Data Integration systems (Hyperion), Server and Storage consolidation, Network architecture. • Extensive experience with (MS Exchange, MS SQL Server), WiFi, AD, Citrix, Terminal Services and remote access.• Excellent knowledge of enterprise platforms such as MS Windows, VMWARE, UNIX, AS400.

Responsibilities included all aspects of IT management for four local (Canada) and 7 (US) remote offices. Worked closely with the president of the company to provide overall IT directions to all of the operations. Was accountable for reporting on a timely and accurate basis to the parent company (WPP). Ensured the appropriate processes were in place to properly manage IT services and expense budgets of $0.5m of capital.Participated in overall business planning, bringing a current level of knowledge and future vision of technology and systems as related to the company's competitive position in the North American market.Directly managed several system related projects (hands-on) and was responsible for effectively communicating corporate initiatives to senior management (virtualization, storage, server consolidation, call center management).Involved in Change Management process definition and implementation, supported process analysis and improvement (Problem Management), SLA definition (HEAT), support and service management.Provided IS/IT process modelling and improvement. IS/IT services supported and delivered using best practices as defined by Millward Brown ITIL standards implementation (Service Desk).Drafted and revised IT contracts. Ensured service level requirements were included, MB operational concerns were addressed and legal requirements were upheld. Negotiated contracts for optimal pricing with Telco vendors and sourced optimal and strategic solutions for service delivery.Assisted in the acquisition, deployment, and support in LAN/WAN (VPN) and server services, VOIP & PBXs, firewalls, routers, Vmware, SAN/NAS, Exchange email and other advanced technologies which established information sharing capabilities to all employees, both networked and remote, throughout the corporations operations.

Responsibilities include all aspects of IT management on day to day basis. Work closely/manage with the Network System Group and help desk staff achieving IT goals.Accomplishments:Manager and Project leader for: LeftHand iSCSI deployment and storage consolidation, Exchange migration 5.5 to 2003, Citrix farming, Vmware (5 to 1 server ratio), Asset management using Track IT, help desk using HEAT, WiFi using Cisco equipment, Backup Tape archiving (Iron Mountain), fax Server, VOIP Cisco, RSA and two way of authentication (remote access), BES server and Blackberry, Web Site management

Responsibilities include administration of production systems and services on variety of network platforms.Accomplishments- Acts as a single point of contact to support Departmental client requests for additional services, changes in service, general product and service information, and to manage system and operational problems/issues that arise within the Department- Project leader for administration tasks: WinNT migration, Intranet, Internet, Dialup, Switched 10/100 Ethernet (Cisco), Firewall (Checkpoint), Exchange email and etc.- Evaluation and installation of tools and monitors to improve infrastructure, application reliability and eliminate repetitive tasks

Responsibilities included administration of production systems and services on a variety of network platforms.Acted as a single point of contact to support departmental client requests for additional services, changes in service, general product and service information, and managed system and operational problems/issues that arose within the department.Project leader for administration tasks: WinNT migration, Intranet, Internet, Dialup, Switched 10/100 Ethernet (Cisco), Firewall (Checkpoint), Exchange, providing an interface between the IT group and the business managers.Evaluated and installed tools and monitors to improve infrastructure and application reliability to eliminate repetitive tasks.

Responsibilities entailed ensuring clients had appropriate IT processes/solutions to support the business objectives. Maintain and improve SLA commitments to the business/clients. Accomplishments- Partner with sales team for pre-sales meetings, preparing proposals and developing prototypes for client presentation- Delivered hardware and software technical support includes service for: backup / restore, print, problem resolution, security, upgrades, disaster recovery and performance monitoring- Operate, manage and administer production systems and services on variety of network platforms: Windows NT, SGI, SUN, Novell- Supported and installed the necessary hardware, software, Dial-In / Out, E-mail solutions and procedures.

Accountable for ensuring clients had appropriate IT processes/solutions to support business objectives. Maintained and improved SLA commitments for the business/clients.Partnered with sales team for pre-sales meetings, prepared proposals and developed prototypes for client presentations to enhance the sales process to secure the business.Effectively delivered hardware and software technical support which included service for: backup/restore, print, problem resolution, security, upgrades, disaster recovery and performance monitoring.Operated, managed and administered production systems and services on variety of network platforms: Windows NT, SGI, SUN, Novell.Supported and installed the necessary hardware, software, Dial-In/Out, E-mail solutions and procedures.

Supported and provided IT service and maintenance on a 24-hour basis, which included telephone hot-line support for a computer consulting organization based in Novi Sad, Yugoslavia.Inspected the installation and modification of computers systems and managed and advised users.Problem management at the first and second levels of the problem resolution process.Day-to-day support and administration: Novell NetWare and UNIX.