Ensure business operations are properly supported through the Service Delivery teams and maintaining best service.Responsible for the selection, hiring and career development of new members.Analyzes data and identifies opportunities to improve efficiencies and performance, both quantitative and qualitative, within departments.Directs the allocation of resources to ensure goals are met and directs the implementation of goals and performance standards for their function.Creation of policies, procedures, objectives and initiatives related to the success of downlines.Provide escalation and resolution related to issues reported by client and follow up unresolved issues.Lead team meetings and provide direction to the department.

Track and monitor daily workload to ensure client and operations expectations are met.Provide staff direction in analyzing and resolving escalated operational problems.Establish work flows, practices and standards to ensure that ongoing support is provided for operations.Investigate call routing issues, provide call details, and make recommendations for improvement where applicable.Perform capacity planning activities to ensure trunk availability as well as overall system growth needs are met Coordinate Installation and configuration of soft phones Coordinate the resolution of problems and issues with the appropriate vendors and internal staff Serve as the escalation point for 24x7x365 support of all communications systemsCoordinate SIP testingOversees the work of other individuals in the technical support department providing guidance, supervision, and discipline as needed

Investigate call routing issues and provide call detailsPerform system check, test routing and troubleshootingMonitor, maintain, and configure SIP end points and TF/DID routingsProvide system, call flow, and knowledge base documentationMonitor system and troubleshooting (linux based)Assist with planning and execution of upgrades and software implementations

Ensure business operations are properly supported through the Service Delivery teams and maintaining best service.Responsible for the selection, hiring and career development of new members.Analyzes data and identifies opportunities to improve efficiencies and performance, both quantitative and qualitative, within departments.Directs the allocation of resources to ensure goals are met and directs the implementation of goals and performance standards for their function.Creation of policies, procedures, objectives and initiatives related to the success of downlines.Provide escalation and resolution related to issues reported by client and follow up unresolved issues.Lead team meetings and provide direction to the department.

Track and monitor daily workload to ensure client and operations expectations are met.Provide staff direction in analyzing and resolving escalated operational problems.Establish work flows, practices and standards to ensure that ongoing support is provided for operations.Investigate call routing issues, provide call details, and make recommendations for improvement where applicable.Perform capacity planning activities to ensure trunk availability as well as overall system growth needs are met Coordinate Installation and configuration of soft phones Coordinate the resolution of problems and issues with the appropriate vendors and internal staff Serve as the escalation point for 24x7x365 support of all communications systemsCoordinate SIP testingOversees the work of other individuals in the technical support department providing guidance, supervision, and discipline as needed

Perform IVR development, testing and troubleshootingHandle operating system, IVR support, and issues related to IVR applicationsProvide clients support for SSRS reporting tools. Assist clients as needed to ensure reports are configured properly. Monitor system and troubleshooting (linux based)Assist with planning and execution of upgrades and software implementationsProvide system, call flow, and knowledge base documentation for all communications systems

Design web pages using HTML, JavaScript, CSS, PHP and Flash coding. Making graphics work using web development packages such as Photoshop, Dreamweaver, Creative Suite and etc.Testing of web applications and forms.Multimedia productions, which includes pre-production phase, production and post production.

2012 NWR CANADAWorking on activities related FEED (Front-End Engineering Design)Client: SAIPEM2011 RABIGH II RP2Preparation of BOQ;I/O list,instrument list,estimate of air/powerconsumption,heat dissipation,Fire&Gas devices,plant system architecture etc.Client: SAIPEM2011 SANAZZARO EST.Design and creating interconnecting wiring diagrams in SPI (Smart PlantInstrumentation) database with relevant vendor documentation for packages.Client: SAIPEM,S.E.S.2010/2011 ZUBAIR DGS, SaipemWorking on activities related to production of all FEED (Front-End Engineering Design) documentation related to IAE department Client: SAIPEM,Fano

2008/2009/2010 FSRU LIVORNO,OLT OFFSHORE LNG TOSCANADetailed engineering for instrumentation and automation. Preparation of instrument index, I/O list, Cable list, MTO list, Data sheets, Process and F&G layouts, Loop diagrams, Wiring and hook ups with SPI and other software. Creating cable routing and hook up for primary and secondary connections with smartsketch software. Preparing Instrument list report for instruments placed in SPI (Smart Plant Instrumentation) databaseClient: SAIPEM, S.E.S.2009 QAFCO V,SnamprogettiDesign and checking of ESD logic diagrams, typical loop diagrams for QAFCO V Project.Client: SAIPEM2008 DAHARKI PAKISTANPreparation of instrument index, instrument data sheet and wiring with SPI and other softwares.Preparing MPO and crating data sheet documentationClient: SNAMPROGETTI

2007/2008 SALAVAT, Salavatnefteorgsyntez-SNOSPreparation of Instrument Loop Diagrams and Instrument list in SPI. Preparing MPO and crating data sheet documentation in SPIClient: TECHNIMONT2007 NKNK ,Tatarstan Republic Nizhnekamsk, “Nizhnekamskneftekhim“Detailed engineering for instrumentation and automation. Preparation of instrument index, I/O list, instrument data sheet, wiring, package instrumentation and F&G devices with SPI software. Preparing Hook Ups for all Units and creating final reports.Preparation electrical documentation for connections in control room and connections between instrumentsClient: TECHNIMONT2007 TARANTO PLUS RAFINERY EXSPANSION PROJECT – ENI S.p.APreparation of instrument index in SPI (ex INtools)Client: SNAMPROGETTI

Design web pages using HTML, JavaScript, CSS, PHP and Flash coding.Making graphics work using web development packages such as Photoshop, Dreamweaver, Creative SuiteSuite and ect.Multimedia productions, which includes pre-production phase, production and post production.Design and production of videos using software packages such as Adobe Premiere, Adobe After Effect, Manzanita, PROCODER, etc.

Introduction to the municipal information systems, operating computer applications, computer networks and organizations of the server, copy protection system, database work, etc.

Introduction to the computer technology used in the television industry. Introduction to preproduction, production and post production phases.