-Migrated to Canada in October 2023-● Provided Level 2 support for securities clearing within the London Clearing House (LCH) Application: first-line risk activities, post-trade activities, and system operational process support.o Led Level 2 Incident handling based on ITIL practices.o Generated start-of-day and end-of-day reports.o Supported BAU activities for daily system clearing cycle.o Addressed system and application issues promptly within the agreed SLA time, whilst minimizing the impact on business operations.o Escalated issues to the L3 team for further investigations.● Produced operational reports with checkpoints, and incident and service statistics for executive management.● Identified application vulnerabilities, transaction capacity data, and service review KPIs.● Managed system schedule activities effectively, minimizing the impact on downstream components such as report recipients, management, customers, clearing members, and regulated financial institutions.● Advised operational teams on the technical impact of ad-hoc operational behaviors impacting the system schedule, and managed the operational tasks with minimum interruptions, eliminating the impact on other business-critical activities.● Liaised with financial risk teams to monitor and technically support risk margin calculation activities by collaborating with market data providers and maintaining a smooth margin calculation process.● Supported daily production equal system cycles such as Reconciling, Netting, Margining, and EOD report generation to provide members with test outcomes.

● Provided Level 1 and Level 2 Technical Support and system troubleshooting in Linux/Unix environments.● Deployed containerized environments using Docker and Kubernetes.● Contributed to Go-Live/System migrations for the client.● Collaborated with Operation and Cloud teams to provide continuous support and quality customer service.● Conducted Oracle/MYSQL Database administration and troubleshooting.● Managed Application Server deployment, administration & troubleshooting.● Monitored servers and system health via monitoring tools (Grafana and Oracle EM Console).● Analyzed logs and troubleshot system issues using Splunk.● Automated activities and defined processes to standardize team efforts.

● Managed and configured IBM AS400, I-series Server System resources. ● Monitored Data Replication (High Availability) and Backup errors related to IBM AS400.● Conducted VMware consolidation, health checks, and snapshot management.● Provided front-line support through troubleshooting and resolving technical issues (application, network, and platform connectivity issues).● Performed daily operations support functions, including problem isolation, resolution, and incident escalation to the UK support team.● Resolved issues by engaging and coordinating with clients, upper support levels, and design engineering teams.● Monitored systems 24/7 on a roster basis.

● Analyzed the daily usage pattern attached to voice/SMS/Data streams to identify and action on any abnormalities. ● Monitored the daily trend attached to all refresh methods to identify any deviations and addressed any variances● Monitored subscribers’ attachment to each revenue line to identify and address any gaps and deviations.● Conducted Illegal international call termination to minimize the impact on the Hutch network by implementing an aggressive control framework to identify suspected subscriber profiles.● Implemented controls to monitor International Revenue Share Fraud in high-cost and high-risk international destinations.

Front end Developer | DesignerCurrently working with, - HTML5, CSS3, javascript, Bootstrap - Adobe photoshop, Adobe Illustrator, Adobe Premiere Pro.