Oversaw the daily coordination of IT activities, modernized the charity's infrastructure to industry standards, and implemented security and operational policies that align with the charity’s goals. Focused on cost-effective solutions and innovative practices to improve overall IT efficiency.- Collaborated across departments to implement scalable IT solutions, reducing operational costs by 15%.- Led the redesign and implementation of a more resilient IT infrastructure using a security-first approach, including firewalls, VPN tunnelling, Active Directory, MDM, and software patches, reducing potential security breaches and minimizing downtime costs.- Streamlined service delivery processes, increasing efficiency by 20% and reducing resource wastage.Managed escalated IT support issues, cutting resolution time and downtime costs.

Managed a team of IT professionals, aligning IT services with business needs while driving cost savings and innovation.- Increased team productivity by 35% through optimized workflows and cost-saving initiatives.- Implemented a new ticketing system that reduced resolution times by 40%, cutting costs related to extended outages.- Streamlined asset management processes, reducing operational expenses by 10%.- Improved service delivery by 30% through process automation and operational optimizations.

Provided advanced IT support while leading cost-saving initiatives and deploying innovative technology solutions.- Collaborated with cross-functional teams to deploy robust security solutions, reducing IT support tickets by 15% and lowering operational costs by 20%.- Managed project budgets of 25 million Naira annually, optimizing resources and reducing cost overruns by 10%.- Revamped service delivery strategies, boosting operational efficiency by 25% and achieving significant cost savings.

Delivered technical support to over 500 users, focusing on cost reduction and innovative problem-solving.- Reduced ticket resolution time by 30%, leading to substantial cost savings.- Implemented proactive maintenance, decreasing hardware failure rates by 20% and lowering repair costs.- Led a team to improve technical support processes, enhancing efficiency while reducing support-related expenses.- Achieved a resolution rate of 85% within SLA targets, driving cost-effective IT service delivery.