Damodar Pathak Email and Phone Number

A result-oriented professional with over 2 years and 10 months of experience; targeting; assignments in customer Support, Team Lead, and Quality Analysis.• Rich experience in Account Management, Customer Servicing, Customer Support, and Training & Development• Skilled at performing the following functions-Feedback & Retention, Requirement Gathering, Requirement Analysis, Providing Solutions, Client Management, and Delivery Management• Expertise in assessing customer feedback, evaluating areas of improvement & providing critical feedback to the associates on improvements, and achieving higher customer satisfaction matrices• Introduced relevant and essential information to new customers, provided quality service promptly, and developed & maintaining a vast knowledge of the products/services being offered• Maintained a positive, empathetic, and professional attitude towards customers at all times; ensured excellent service standards; responded efficiently to customer inquiries and maintained high customer satisfaction• Successfully managed sales cycles, generated leads, and closed deals while developing strong client relationships• Kept a high average of performance evaluations over the years.• Proven communication, analytical, organizational, and decision-making skills; excellent interpersonal and problem-solving capabilities