Damodar Pathak Email & Phone Number

Chandigarh, Ch, In

Mohali District, India

Europe

• Handling emails to help homeowners on various platforms such as Airbnb, booking.com, and HomeAway. • Update property prices with account managers in different countries for each accommodation.• Data analysis for providing solutions to enhance the productivity of the team and refine the process.• Questionnaire for the Indian agents.• Additional tasks such as analyzing label categories, participating in various deep dives, and suggesting labels for homeowners and customer care.• Finding a cause analysis for the homeowner and customer service and providing them with the desired service so that we can retain them in the company.

Bangalore

• Worked on alternate processes based on the requirements (Email, Chat, Inbound Calling, Outbound calling, Field executive support).• Performing market research, and collecting feedback from the customers.• Providing recommendations on product launch strategies and monitoring product performance.• Generating Hourly and daily reports and presentations on result findings.• Maintained consistent communication with the leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.• Communicating with co-workers to diagnose problems.• Prioritizing the workload to ensure the most critical issues are resolved first

Bengaluru, Karnataka, India

• Worked flexible schedule and extra shifts to meet business needs.• Understood the client’s requirements and provided relevant solutions.• Undertook the duties, performed service and storekeeping tasks, and provided backup at key times.• Conducted inventory count by adding each item in stock and documenting in posit.• Worked closely with the shift manager to solve problems and handle customers’ concerns.• Operated cash register for cash, cheque, and credit card transactions with excellent accuracy level.