Delivering software and services on a global scale is not a straightforward task. Take a company the size of Microsoft, add the complexities of its Volume Licensing offering and throw in the needs, demands and opinions of a wide range of internal and external stakeholders and very quickly you find yourself in need of a top-notch Field Ops Manager. Relationship manager, business catalyst, single point of contact and all round problem solver for Microsoft's Volume Licensing business in… Show more Delivering software and services on a global scale is not a straightforward task. Take a company the size of Microsoft, add the complexities of its Volume Licensing offering and throw in the needs, demands and opinions of a wide range of internal and external stakeholders and very quickly you find yourself in need of a top-notch Field Ops Manager. Relationship manager, business catalyst, single point of contact and all round problem solver for Microsoft's Volume Licensing business in the Middle East and Africa (MEA) region, I was involved with the process from one end to the other; from delivering training in new programs and systems, to advising on contract structure and execution during the negotiation process, to personally monitoring high-revenue contracts as they landed at the EMEA Operations Centre in Dublin to be processed and billed. Only in-role for a short stint before taking the opportunity to travel, work and volunteer in South-East Asia and Australia, my biggest win was helping the West Africa region achieve target revenue, no mean feat considering the global financial climate of FY09. Show less

My role involved a great deal of travel around Europe, working at the go-live coal face of a project to centralise Microsoft’s outsourced payroll functions. Ensuring quality and accuracy in the payroll data, mapping new processes, training up and handing off to the newly formed mid-office function in Prague, I managed key stakeholders from a wide range of backgrounds and languages, at all levels of business.

I started at the civil service as an admin team member. Within 6 months, I was promoted to team leader, and shortly after that moved into an executive position. At this level I took a number of different roles over the following years, my job evolving as the project progressed. In the last year, I was a business analyst, capturing and modelling large amounts of data regarding the function of the Pension Service call centres.