• Technical Consulting: Provides expert AV engineering consultation to clients and internal teams, ensuring specifications for new builds and refits met global AV standards and supported optimal end-user experience.• System Design: Collaborates with workplace teams to gather functional requirements, leading to the successful design of AV systems that are aligned with corporate standards and end-user needs.• Team Collaboration: Partners with cross-functional teams, including IT and Workplace, to plan and execute AV/IT system designs, ensuring seamless integration and system standardization across projects.• Technical Demonstrations: Conducts technical demonstrations using Vectorworks and CAD, effectively communicating AV design solutions to clients and stakeholders, facilitating informed decision-making.• Project Planning: Defines project scope, goals, and deliverables for AV systems, creating detailed project plans that optimize resource allocation and adhere to timelines for global office builds and refits.Risk Management: Proactively identifies potential AV-related risks, implementing mitigation strategies that ensured project continuity and minimized impact on end-user experience.• Project Management: Manages multiple AV integration projects, overseeing quality control to guarantee successful execution and system reliability, contributing to the enhancement of global AV standards.• Documentation: Prepares comprehensive documentation and reports throughout project phases, including requirements, feasibility studies, design definitions, and production impact assessments, ensuring transparency and alignment with global AV practices.• Project Closure: Leads project closure processes, conducting post-mortems to capture lessons learned, refine AV processes, and contribute to continuous improvement of operational workflows.

Created and Managed AV Program• Project Management Leadership: Led IT and AV technology teams, driving the standardization of AV practices. Mentored team members to enhance their technical skills and improve service delivery.• Strategic Input: Provided strategic direction for the evolution of AV technology within the organization, contributing to the development of global AV standards and processes. Ensured that all technological advancements supported long-term business objectives and enhanced the user experience.• Cross Team Collaboration: Collaborated closely with IT and Workplace teams to optimize AVoIP systems for end-user satisfaction.• System Implementation: Spearheaded the implementation of new AV systems, processes, and infrastructure, focusing on scalability and reliability to support both internal and external communications. • Worked directly with integrators and engineers to design, test and install bespoke AV systems used in event spaces.• Technical Problem-Solving: Served as the go-to expert for resolving complex AV technical issues, consistently improving system performance through innovative solutions. Performed root-cause analysis and developed preventive measures to reduce downtime and improve user satisfaction.• Project Reporting: Prepared and reviewed detailed project reports, ensuring that all phases of AV projects were aligned with project deadlines, business goals, technical feasibility, and global standards. • • Provided actionable insights to improve future AV projects and implementations.Position eliminated - 2023 tech layoffs

Contracted to provide administrative support and documentation to 1000+ employees during expansion. Admin support and documentation to 1000+ employees during expansion.• Global Infrastructure Management: Establish, oversee, and administer a global Azure application infrastructure encompassing 700+ VMs.• Collaboration: Collaborate with infrastructure and deployment teams to optimize, troubleshoot, and maintain our systems via Azure and OMS.• Security: Ensure infrastructure security through regular reviews, applying patches, and managing Active Directory OU/USER creation and modifications in all client environments.• Monitoring: Set up and manage an enterprise monitoring environment utilizing industry-standard technologies like SolarWinds, Alienvault, Alert Logic, and Microsoft Operations Management Suite (OMS).• Planning: Lay groundwork for future Azure implementations and needs, pinpointing opportunities and crafting scalable solutions.• Documentation: Employ practical communication skills in drafting and maintaining precise process documentation and run-books.• Knowledge Sharing: Share knowledge through documentation and training with software development and account management teams.Contract Ended

MSP support and systems management.• System Monitoring and Troubleshooting: Continuously monitor client systems for performance and security issues, diagnosing and resolving hardware, software, and network problems.• Client Support: Provide technical support to clients via phone, email, or onsite visits, ensuring timely resolution of support tickets.• System Updates and Security Management: Manage updates, patches, and security measures to maintain the integrity and performance of client systems. Backup and Data Recovery: Ensure regular backups and manage data recovery processes to protect client information.• Documentation and Vendor Coordination: Maintain detailed documentation of client systems and configurations, and work with third-party vendors for hardware and software support.Contract Ended

Managed low voltage and AV approach and design for UL conference center and remote training facilities.• AV Management: Managed audio-visual approach and design for UL conference centers and remote training facilities.• Technology Recommendations: Recommended technology-centered video solutions based on analysis of relevant data and budget constraints.• Event Direction: Directed remote training events and web conferences via Webex and RMTP.• Content Production: Produced and directed training-related video content for internal and external audiences.• Team Leadership: Led the technical team to ensure functionality requirements were met during the planning and design phases.Position Eliminated during reorg

Provided global operational support to 1000+ users and internal IT staff. Established and administered new asset, tracking, and audio-visual systems. Assisted with new office setups, expansions, and infrastructure design.• Budget Oversight: Oversaw the IT operations budget and procurement process.• Vendor Engagement: Engaged directly with vendors for price negotiations and product availability assessments.• MAC Repair Program: Developed an in-house MAC repair program to enhance device performance and optimize IT expenses.• AV Equipment Upgrades: Assessed and upgraded audio-visual equipment for existing meeting rooms.• Remote Office Development: Handled upgrades and development for remote offices.• Asset Management: Utilized Casper/JAMF for effective asset management and software distribution.Position eliminated when TrukClub was aquired by Nordstrom.

• Product and Wireless Support: Handled escalated product and wireless support for Breadcrumb, Breadcrumb Payments, and G-nome customers. Developed new hire and technical skills training for product specialists and customers.• Sales and Activations Collaboration: Worked with sales and activations teams to determine wireless infrastructure requirements for implementing Breadcrumb for merchants.• Site Surveys and Installations: Performed site surveys and installed Meraki routers, access points, and switches.• Network Management: Managed 2200+ Meraki networks.• Strategic Accounts Support: Collaborated with strategic accounts teams to ensure smooth implementation by providing technical expertise.• Networking and Escalation Training: Provided networking and escalation support and training to tier 1 technicians.• New Hire Training Program: Designed and developed a new hire training program for product support agents and conducted "train the trainer" sessions for technical leads.• Merchant Support: Worked with merchants to resolve payment processing issues experienced in the Breadcrumb @ Groupon Payments system.Position eliminated when Breadcrumb was sold by Groupon.