• Communicate directly with external sources (e.g. Customers, Sales, and Service Contractor) regarding field concerns and complaints.• Assist with the search and hiring of Service Contractors.• Handle technical support cases through phone and email submission. Provide information about Dover's equipment and assist with problem resolution.• Validate warranty claims based on the terms and condition.• Build and maintain a successful relationship with the Customer, Service Contractors and Dover Field Support.• Identify and assist with resolving issues in the field, place parts orders, coordinate service calls with Service Contractor and Dover Field Support.• Track the shipment of parts, and follow up with Service Contractors on their scheduled service request.• Maintain the service level agreement with the customers. • Log all of the work orders, Customer and Service Contractor, and reported problems/resolutions in a Smart Sheet.

• Assisted the QC Director and QC Manager with updates on the quality of the work that was manufactured by production.• Conducted process capability studies.• Determined quality improvement parameters by identifying statistical methods relevant to manufacturing processed.• Followed the quality management system and identified opportunities for improvement.• Conducted internal processes and product audits with the supplier when necessary.• Followed up on customer complaints and warranty issues.

• Responsible for the placement and fixation of all images on the video screen/video wall.• Develop a team of people to execute the usage of images through technology (Easy Worship, Pro-Presenter)• Develop a production/ presentation schedule of all that are involved in this area of ministry.• Identify and recommend software and equipment to enhance the ministry presentation.• Assist the Director of Communications in collecting and archiving images used in worship for the Video Wall.• Assist the Director of Multi-Media in the facilitation of quality sound through planning, training and presentation.• Having the ability to effectively lead, train, and manage volunteers.

• Participating in manufacture engineering and assuring on time delivery to customers or another department through Kaizen process.• Responsible for cross-functional training.• Implement daily work procedures and practices.• Analyze and resolve work problems or assist workers in solving work problems.• Coordinate material scheduling and to assure no shortages to the lines• Assure that hourly performance boards are maintained with input and variance causes, inclusive of all visual display boards. • Conduct continuous level load schedules.

• Conducted field audits of connections, identify and disconnect any unauthorized connections according to company guidelines/requirements.• Maintained accurate records including time worked, daily logs. Properly recorded all required information on data devices, surveys, and referrals.• Operated the company vehicle in a safe and responsible manner. Cleaned, maintained, stocked, and secured the assigned vehicle and equipment, in accordance with the company guidelines.• Received routes to perform pre-install surveys for new customers who were receiving our service.• Conducted serviceability checks through the Fulcrum tool, this tool was used to see if we could potentially expand the footprint in certain areas. • Performed plant maintenance work to improve the overall performance of the network and longevity of the plant as directed.

• Posted payments for residential and business accounts.• Audited daily work orders for accuracy.• Worked on weekly reports that dealt with work order completion for in-house and contractors.• Trained new technicians on how to properly code their daily work orders.• Updated the billing system with newly installed services and removed services that were no longer in use by a Charter customer.

• Supported business operations in the sales and customer support for new and existing customers.• Assisted schools, hospitals, hotels, military bases and large and small companies with any questions that they had about their current services with the company.• Provided billing and technical support for new and existing customers.• Handled all stages of the pre-sale process with the customer and vendors.• Served as the point of contact to the customers in my book of business.• Arranged weekly meetings with customers to insure that their accounts where being handled properly.• Implemented processes to retain customer accounts and built relationships throughout the customers contract term with the company.• Participated in Job Fairs to promote the companies services.• Collaborated with the Account Executives and Account Coordinators during the pre-sale process.• Completed site surveys, prepared quotes and contracts for fiber internet service.• Maintained a book of business with 70 customers, totaling 750K in Monthly Recurring Revenue.

• Processed service orders for new and existing customers into the National Accounts database via Microsoft Access.• Updated the National Account database with new service codes and new customer information.• Submitted site surveys through the G.I.S system to locate service areas within the company footprint.• Created leads through Sales Force for new customers.

• Entered new and existing customer information into Sales Force and CSG.• Acted as a liaison between the customer and the sales representative.• Maintained a good relationship with the customer and sales rep, and made sure all projects were completed in a timely manner.• Worked with the customer and sales rep from the Contract Signed to Billing Started stages.• Maintained an updated database with new and existing customer contracts.

• Provided technical support to end users on Spectrum’s network.• Troubleshoot VPN (Virtual Private Network) issues for customers when they lost connectivity.• Configured, maintained, and troubleshoot end users email issues.• Scheduled trouble calls for customers who lost connectivity due to inclement weather or pole damage.• Assisted customers with questions about current or past billing statements.

• Collected past due credit card payments through post judgment recoveries.• Entered payment and delinquent account information into database.• Negotiated payment plans with the debtors.

• Assisted customers with questions regarding medical benefits or billing.• Helped customers with changes to their benefits package.• Resolved pending enrollment issues to ensure that the customer received their benefits on time.• Established relationships with each customer and made sure they had a great experience.

• Contacted different medical offices and gathered information on different claims.• Received incoming calls from customers and assisted with questions about past or current billing statements.