Damon Douglas Email & Phone Number

Omaha, Nebraska, United States

● Oversee the governance, security, and performance of cloud services (Azure and AWS) to enable sound and efficient cloud architectures. ● Accountable for the deployment and maintenance of the Microsoft 365 platform and associated applications (e.g., SharePoint Online and Teams). ● Actively engages Enterprise Architecture, technical and business leaders, and subject matter experts, to orchestrate and deliver cloud resources to meet both current and future business requirements.● Collaborates with OPPD leadership to ensure the successful delivery of Digital Transformation initiatives. This includes but is not limited to performing contract reviews, refining support operations, and conducting system/solution evaluations.

Omaha, Nebraska, United States

Provide leadership to 14 cloud engineers that leverage cloud, platform, middleware, and CI/CD technologies to support microservices, in-house developed applications, and 3rd party applications.● Help facilitate the migration from an on-premise data center to the cloud (AWS Services and VMware Cloud).● Guide the creation and implementation of policies, procedures, and best practices to ensure cloud (AWS), platform (VMware Tanzu Application Service), and middleware (IBM Liberty, IBM MQ and Apache HTTP) environments are scalable, reliable, and secure.● Steer the progression and standardization of continuous integration and continuous delivery methodologies (CI/CD).● Drive and enable the adoption of Infrastructure as Code (IaC) for the deployment of cloud resources (e.g., EKS, EC2, S3, RDS) and service mesh (e.g., Istio).● Responsible for monitoring and analyzing cloud utilization, identifying cost optimization opportunities, and fine-tuning resource allocations.● Serve as an active member of the Cloud Business Office to define FNBO’s cloud strategy. Co-lead the Cloud Center of Excellence to manage the intake process, build/maintain the service catalog, and define reference architectures.

Omaha, Nebraska, United States

Provided leadership to 8 Site Reliability Engineers and 5 Release Engineers. These roles leveraged SRE principles to enhance system reliability and performance, assisted in the automation of complex technical processes, and optimized release management functions.● Led the implementation of an enterprise monitoring platform (Dynatrace) to improve system performance, reliability, and availability. This included infrastructure monitoring, application performance monitoring (APM), synthetic monitoring, and real user monitoring (RUM).● Directed the implementation and maintenance of automation platforms (Ansible and VisualCron) utilized for the development of infrastructure as code, configuration as code, automated deployments, and more.● Functioned as an enabling team to reduce TOIL (through automation) and improve monitoring practices.● Responsible for release management for mainframe, Tandem, and distributed systems. This included guiding the maturation of legacy deployment processes to more modern approaches.● Supported the lifecycle management of middleware technologies such as IBM MQ, IBM WebSphere, IBM IHS, and Apache.

Omaha, Nebraska, United States

Provided leadership to 16 team members (full stack developers, engineers, and analysts) to implement, customize and develop solutions to modernize business systems. This included the HRIS platform, timesheet management system, payroll processing, multiple ERPs (due to acquisitions), and a planning & analytics platform.● Implemented, customized, and maintained financial ERP platforms and tools including MS Great Plains, Oracle PeopleSoft, MS Dynamics Finance & Operations, and IBM Planning & Analytics.● Oversaw the development efforts for a portfolio of custom developed applications including a back-office portal designed to manage timesheet processing and payroll (critical activities for a staffing organization).● Assisted in the coordination of efforts for a significant data and system migration associated with a corporate acquisition.● Organized, planned, and prioritized work efforts for three large programs running concurrently in addition to a multitude of small projects and consistent flow of production support.

Omaha, Nebraska

Director - Financial Applications and Systems Jan 2014 – Dec 2020Provided leadership to 15-22 team members (analysts, developers, and engineers) to implement, customize and develop solutions to modernize business systems. This included online banking, general ledger, funding/pricing, financial reporting, tax, credit bureau reporting, commercial loan accounting, capital markets loan accounting, customer statement generation, and capital markets origination systems.● Guided the development of ETL processes (SSIS), data integrations, and automated data validations.● Implemented, customized, and maintained third-party core financial systems (e.g., Infor Cloud Financial Suite, Finastra LoanIQ, Fiserv DNA, Q2 Online Banking, Finastra CreditPath) across multiple environments.● Led direct reports through a 3-year effort to modernize and migrate from a mainframe system (Systematics) to Fiserv DNA. This included the data migration of the organization’s Retail portfolio (over 300,000 loans and $26 billion in assets)● Led direct reports through an 18-month data migration effort to convert $4 billion in loan assets. This effort helped aid the successful strategic alliance between Frontier Farm Credit and Farm Credit Services of America.● Enabled the creation, orchestration, and optimization of over 400+ workload automation activities (e.g., end of day processing, data integrations, reporting) via a self-managed automation platform (ActiveBatch).● Participated in large product evaluations, negotiations, and vendor management. Managed a multimillion-dollar budget associated with core financial system, third party services (e.g., mainframe hosting, mail/print services), development tools, consulting costs, and team training

Omaha, Nebraska, United States

Provided leadership to technology specialists supporting enterprise web systems, desktop computing, mobile devices, ITIL configuration management, and IT disaster recovery. ● Oversaw efforts to reduce service deployment and rollback time by over 50%. Leveraged MSDeploy to automate releases thus establishing a pathway for CI/CD. ● Maintained and optimized a 36-node web-based environment. Management activities included system upgrades/maintenance, deployment automation for web applications and web-based services, load balancer configurations, development of external websites and company intranet, administration/customization of SharePoint environment, and application performance monitoring.● Directed activities to manage over 1,200 end-user devices (e.g., laptops, mobile devices, and virtual workstations). Included the development and deployment of OS images, policy management (e.g., mobile device management, Active Directory Group Policy and end-point management), custom scripting, patching, automated software deployments, and general system maintenance. ● Responsible for leading IT change management as well as guiding configuration management and disaster recovery coordination efforts for the organization.● Led an 8-month effort to deploy the first 64-bit desktop operating system. Included the implementation of application virtualization (Citrix XenApp), a new role-based deployment strategy, 64-bit version of Windows 7, and updates to a multitude of applications (e.g., 64-bit Office 2010).● Participated in vendor evaluations, negotiations, and relationship management. Managed the budget associated with server and load balancer hardware/software, Microsoft EA licensing, team tooling, team training, and consulting.

Omaha, Nebraska, United States

Provided leadership to system administrators and desktop administrators focused on the advancement and support of the enterprise datacenter and workstation environment.● Responsible for maintaining 99.9% uptime for datacenter technologies. Included system and environmental monitoring, OS updates and patching, backups, AD and AD group policy management, SAN management, and technology refreshes to stay current.● Directed activities to manage over 1,200 end-user devices (e.g., laptops, mobile devices, and virtual workstations). Included the development and deployment of OS images, policy management (e.g., mobile device management, AD group policy and end-point management), custom scripting, patching, automated software deployments, and general system maintenance. ● Guided the selection process and implementation of the organization's first virtual tape library product that led to the elimination of physical backup tapes for server-based systems.● Managed the multimillion-dollar budget for datacenter hardware/software, desktop hardware/software, disaster recovery site, and Microsoft EA licensing

Omaha, Nebraska, United States

Administered and maintained physical servers, virtual server hosts and instances, and other data center technologies (e.g. storage area networks, system management tools, uninterruptible power supplies, backup software).

Omaha, Nebraska, United States

1st level support to all levels of internal FCSAmerica employees. Aided in the diagnosis of second-tier problems through discussions with users on server/network, application, desktop and hardware systems.

Omaha, Nebraska, United States

Created unattended installations for purchased and in-house developed applications.

Omaha, Nebraska, United States

Provided 1st and 2nd level support to all internal NNG customers and external customers. Responded to and diagnosed second-tier problems for server/network, application, desktop and hardware systems.

Omaha, Nebraska, United States

Resolved internal hardware, software, server and network issues. Co-developed an internal web-based application using ColdFusion, HTML, JavaScript and VBScript.

Master'S Degree, Business Administration

Bachelor'S Degree, General Studies W/ Mis Emphasis

Associates W/ Honors, Applied Science - Computer Programming Option