Damon Ferris Email & Phone Number

Toronto, Ontario, Canada

Greater Toronto Area, Canada

Games like Dungeons and Dragons has never been more popular or accessible to anyone who wants to play. The game can be delightfully simple or infinitely complex, activating the mind like few other experiences. So, I'm here to bring that adventure to sales, team building, and corporate events.

Toronto, Canada Area

▪ Acted as the server Subject Matter Expert on site, designing specialized custom servers on more than 80% of all server related opportunities. ▪ Co-created the “Battle Ready” campaign, designed to increase unsolicited bids on competitive opportunities. Resulting in a 20% increase of Net-New customers YoY. ▪ Designed and led a “server basics” training regimen with the purpose of educating sales reps in the quick execution of server inquires with minimal escalation to specialists. This resulted in an approx. 33% increase in speed and efficiency of the team’s deals turnaround time.▪ Streamlined in the “Deal Registration” logistical process by reducing time commitment by an avg of 66% and removing functional bottle necks, resulting in a dramatic decrease in time to price fulfillment.

Oakville, Ontario, Canada

▪ Developed and implemented a voice call/email process to replace previous email only communications designed to reduce wait times from 3-5 days to 1.▪ Standardized the confirmation report process with templates to increase efficiency by approx. 50%.▪ Joined the “Cisco Clock Sync” project where I used my experience with Cisco’s systems to achieve the project’s completion 2 months early.▪ Became the department’s “Salesforce Champion”, utilizing my previous Salesforce experience in the transition from a DOS-looking system, therefore moving the team onto the new system nearly a month early.

Toronto, Canada Area

▪ Due to technical acumen shown as sales rep and leadership skills shown as a cold-call team lead, this promotion was offered within 1 year.▪ Re-constructed the customer page template within Salesforce to increase metric tracking.▪ Formalized and standardized how project notes were made in customer Salesforce pages utilizing 3rd party ‘short-key’ programs.▪ Successfully managed up to 150 ongoing installation projects concurrently.▪ Managed the project that developed a method to reclassify outstanding ‘cold’ leads, resulting in significant increases in the value of 3rd party generated leads.

Beaches, Toronto Ont.

▪ Managed two separate teams of five and eight, respectively.▪ Increased employee retention by 75% while raising customer satisfaction by 33% according to surveys. ▪ Received certification on cellular repair units, increasing service efficiency by 50%.▪ Increased hardware and accessory sales by 15% and 25% respectively YoY.

Oakville Ont.

▪ Acted as liaison between the sales team and clients. I would quickly respond to client issues and concerns. ▪ Designed and distributed direct marketing materials such as emailing news letters and mailing catalogs to targeted clients. ▪ Performed SEO and website development, improving the Google PageRank and website navigation.

Oakville Ont.

Project manager for 2 month SEO article marketing campaign, in which all recommendations were followed for a year.Created several promotional YouTube videos for the company and clients that have over 100,000 hits.Created instructional videos for service based websites.

Oakville Ont.

Created a preliminary marketing plan for business expansion into wholesale with extensive research into competitors. Performed in-field data-mining of potential retailersCollaborated on re-branding and advertising for retail and received substantial training in sales, purchasing, and invoicing.

Oakville Ont.

I memorized and understood over 200 different cheeses and how to combine them with any other food.

Business Administration; Marketing, Business, Management, Marketing, And Related Support Services

This Co-op program provided all students with a hands on experience. I was able to take full advantage of 3 semesters in real world.

Political Science And Government And Socio-Cultural Anthropology

In-depth understanding of all political systems and their impacts. Research and understanding of how and why a culture or sub-culture.