Night Controller
Auto Rescue Logistics
Northampton, United Kingdom
Auto Rescue Logistics in Northampton provide 24 hour vehicle rescue and recovery. My role is to take incoming telephone calls from insurers and members of the public and arrange appropriate recovery methods for accident, damaged vehicles from private cars through to fleet artic lorries. I am required to provide a consistent professional service. Due to the nature of the business, many clients are distressed and requiring urgent assistance. My experience in dealing with customers effectively, calmly and ensuring excellent service has led to me receiving numerous emails to my Manager praising my work. Within my job I am also responsible for admiration tasks and ensuring appropriate paperwork is in order to complete each job. I am also required to input the relevant data and information into our call monitoring software system. ● Average 30 calls per night shift● Achieved targets within service level agreements