Damon Hill
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Damon Hill Email & Phone Number

Director Service Quality at Progress Rail, A Caterpillar Company
Location: Aurora, Colorado, United States 8 work roles 3 schools
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Role
Director Service Quality
Location
Aurora, Colorado, United States
Company size

Who is Damon Hill? Overview

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Quick answer

Damon Hill is listed as Director Service Quality at Progress Rail, A Caterpillar Company, a with 1439 employees, based in Aurora, Colorado, United States. AeroLeads shows a matched LinkedIn profile for Damon Hill.

Damon Hill previously worked as Manager of Enterprise Applications & Software Solutions at City Of Aurora and Manager of Customer Success at Wi-Tronix, Llc. Damon Hill holds Bachelor Of Science - Bs, Automotive Technology from Montana State University-Northern.

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Email format at Progress Rail, A Caterpillar Company

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Progress Rail, A Caterpillar Company

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Profile bio

About Damon Hill

Damon Hill is a Director Service Quality at Progress Rail, A Caterpillar Company.

Current workplace

Damon Hill's current company

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Progress Rail, A Caterpillar Company
Progress Rail, A Caterpillar Company
Director Service Quality
Aurora, CO, US
Website
Employees
1439
AeroLeads page
8 roles

Damon Hill work experience

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Manager Of Enterprise Applications & Software Solutions

Current

Aurora, Colorado, United States

I was hired to lead six customer-centric teams that encompass 50% of the IT department and City’s top priorities, including Public Safety, Enterprise Applications, Workday ERP, Accela/Amanda, GIS, and Water Applications. My efforts have increased productivity, reduced missed project deadlines, improved agile processes, strengthened security, and cleared out development backlogs. My purview includes managing six supervisors and 22 indirect reports.

Jul 2022 - Present

Manager Of Customer Success

Bolingbrook, Illinois, United States

I was promoted to this highly technical position, leveraging Agile practices and overseeing the success of over 60 customers and 14,000 remote assets by focusing development teams on critical customer needs. I managed nine direct reports, including customer account managers, data analysts, and interns, and collaborated internally and externally to close reliability and process gaps causing customers’ pain. During my tenure, I protected millions in annual recurring revenue, saved client relationships, and implemented analytics, process improvement, and project management best practices.

Apr 2021 - Jul 2022

Senior Customer Success Manager

Kansas City, Kansas

Nov 2017 - Apr 2021

Margin Data Analyst

Denver, Colorado, United States

I was promoted to lead a six-person team to drive improvements to field service, suppliers, engineering, and productivity to enhance cost margin of long term service accounts. My achievements include reducing headcount by 75% (representing savings of $600K), raising reporting accuracy by 20%, and empowered account executives to secure million-dollar savings through analytics-based strategies.

Mar 2012 - Nov 2017

Lead Services Fleet Program Manager

Denver, Colorado, United States

I was promoted to ensure the reliability and availability of 1674 GE Locomotives by implementing system processes, work scopes, and field modifications to drive fleet-wide improvements. In this role, I developed and implemented a reliability strategy for shop quality leaders at major locomotive repair facilities; improved effectiveness of reporting across the account; and mitigated millions annually by directing quality team strategy for audits, process improvements, and local training.

May 2010 - Mar 2012

Quality Leader

Denver, Colorado, United States

I was promoted to develop local processes and work scopes to improve safety, locomotive reliability, and reduced cycle times; leverage detailed analysis of locomotive data to drive shop strategy; and implement data driven quality alerts to improve craft knowledge and experience.

Apr 2007 - May 2010

Lead Technical Director

Denver, Colorado, United States

I was promoted to provide leadership and the strategy for a workforce of ~120 union craft, management, and exempt employees as GE transitioned into full management of the Denver shop. I led my team to manage difficult relationships as GE Exempts replaced union supervisors; improved annual maintenance cycle times; and mentored technical directors and craft through career, interpersonal, and technical training.

Aug 2001 - Apr 2007
Team & coworkers

Colleagues at Progress Rail, A Caterpillar Company

Other employees you can reach at auroragov.org. View company contacts for 1439 employees →

3 education records

Damon Hill education

FAQ

Frequently asked questions about Damon Hill

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What company does Damon Hill work for?

Damon Hill works for Progress Rail, A Caterpillar Company.

What is Damon Hill's role at Progress Rail, A Caterpillar Company?

Damon Hill is listed as Director Service Quality at Progress Rail, A Caterpillar Company.

Where is Damon Hill based?

Damon Hill is based in Aurora, Colorado, United States while working with Progress Rail, A Caterpillar Company.

What companies has Damon Hill worked for?

Damon Hill has worked for Progress Rail, A Caterpillar Company, City Of Aurora, Wi-Tronix, Llc, and Ge Transportation, A Wabtec Company.

Who are Damon Hill's colleagues at Progress Rail, A Caterpillar Company?

Damon Hill's colleagues at Progress Rail, A Caterpillar Company include Michael Yorchak, Brian Asher, Diana Denwood, Murp, John Jackson, and Infotech Staff.

How can I contact Damon Hill?

You can use AeroLeads to view verified contact signals for Damon Hill at Progress Rail, A Caterpillar Company, including work email, phone, and LinkedIn data when available.

What schools did Damon Hill attend?

Damon Hill holds Bachelor Of Science - Bs, Automotive Technology from Montana State University-Northern.

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