Damon P. Email and Phone Number

• Developed a decision tree model in Python which classified upstream data sources to target data in order to ensure the data quality of regulatory report and increased data population testing by 75%• Created Key Risk Indicator dashboard which allowed business partners to track issues that could lead to regulatory compliance risk• Utilized advanced data analytics techniques to create business intelligence dashboards and models which saved the business over 500 hours of resource time annually• Led the implementation of the Analytics Development Lifecycle to streamline model development process • Produced Model Development Documentation to detail model development in accordance to modeling guidelines • Collaborated across audit teams to identify areas data analysis could improve processes• Detailed modeling and analysis results to audit members of all levels Technology Stack:• Python, R, Microsoft SQL, Teradata, Tableau, Power BI, SaS

• Reviewed and analyzed business and design documents to deliver testing project deliverables in a timely manner.• Developed complex SQL queries to test data for comparative analysis reducing the bank’s exposure to regulatory and reputational risk.• Identified and resolved data discrepancies to ensure it is valid and accurate.• Documented and implemented data lineage analysis for multiple LOB reports.• Ensured that deliverables met design and functional requirements.Technology Stack:• Microsoft SQL, Teradata, Python, Trifacta, Alteryx

• Configured management controls within the Early Resolution mortgage application to meet government standards and business requirements.• Worked with quality assurance team to assist with Software Testing life cycle.• Lead JAD sessions to Enhance Wells Fargo Home Mortgage application through configuration, Early Resolution (product of CSC, Computer Science Corporation) to ensure we remained in compliance with CFPB (Consumer Financial Protection Bureau), MHA and other government agency regulations by implementing code and configuration to roll out new business rules.• Gathered, analyzed, validated and documented business requirements (BRD) for application enhancements/ development.• Prioritized business requirements based on business needs.• Created functional documentation to clarify business requirements to end users.Technology Stack:• Microsoft SQL, Teradata, Team Foundation Server, SSIS

• Configured RTLS application environments for new and existing customer site implementations; configuration included interface setup, transforming and loading data into multiple SQL tables, user setup, and configure application server. • Worked closely with database administrators/application support team to troubleshoot SQL Server issues, test database updates, and provide them with application specific knowledge.• Maintained/updated functional documentation to support client system processing. • Identified and resolved escalated customer productions issues by conducting root cause analysis. • Analyzed application updates/upgrades by testing them in local environments.• Assisted development/project manager with analyzing project requests to determine feasibility and gather requirements. • Created technical implementation guide for configuration of proprietary company software.• Ensured that implementations met or exceed customer’s expectations.Technology Stack:• Microsoft SQL, JIRA, Team Foundation Server

• Joined AAA Insurance IT Department as a junior level VB.NET/SQL programmer working on SaaS Application used by insurance agents across North and South Carolina• Provided support for current insurance web based application and developed new code using VB.NET and C# with a Microsoft SQL 2008 R2 backend• Responsible for Team Foundation Server 2010 and Sharepoint 2010 Administration.• SQL administrator for Insurance IT department• Responsible for code migrations through SDLC up to production environment• Validated VB.NET & C# code from offshore developers

* Participated in all phases of the Software Development Life Cycle between business requirements and integration testing using Delphi and Object Pascal.* Created internal documentation to enhance staff’s understanding of how database tables and software are related to one another.* Wrote Web Service methods that exposed a log in function to users of the system.* Assisted with technical support to aid clients and to increase knowledge of software.* Developed mobile web application using Ext JS 4 and utilized the Model-View-Controller designpattern.* Worked with senior developer to further programming knowledge.

Involved in the early development of a mobile web application to assist Dr. Davis and her Staff with themanagement of appointments and schedule.* Developed work flow procedures which aided the practice in becoming eligible for the MedicareElectronic Health Records incentive program.* Analyzed practice’s stimulus and clinical reports to determine areas where improvements werenecessary.* Created marking campaign to enhance practice’s visibility in the surrounding areas and online.Environment: Sencha Touch 2 and Sencha Architect

Managed 20+ Geographical Information System (GIS) Technicians.* Provided leadership for aspects of project planning, training, and implementation tomaximize efficiency between clients and the Freedom Group* Liaised with engineers/clients/vendors and GIS Technicians by interpreting work printsand providing problem resolution.* Developed and maintained documentation of several clients.

Sampled and graded GIS Technicians to ensure company maintains clients quality SLAs.Maintained and exceeded recommended amount of jobs checked per hour.Provided feedback to GIS Technicians to aid them in increasing the quality of work they deliver.Acted as a liaison between GIS Technicians and Pod coordinators to discuss common errors and ways to help rectify any common quality problems.Reconciled errors and performed problem interpretation and resolution.Led several training classes on ways to improve quality, new policies and procedures, and refreshers courses for common errorsAided with the continuous development of a posting handbook and clarification documentation for GIS Technicians to use as a guideline for posting.

Developed proficiency using EWO (Engineering Work Order) Micro-station GeographicInformation System.* Performed daily operations in a CAD environment for replicating copper/fiber cable pairsand all related telecommunication utilities from the CO to the neighborhood.* Demonstrated clear understanding of outside plant devices and functions.* Maintained 98% quality as dictated by company SLAs.* Provided testing of programs that helped the company in obtaining SLAs.

Provided excellent customer service, which included: greeting customer as they entered, addressing customer concerns or complaints in courteous and respectful manner, and suggesting other products that may enhance customer experience.Promptly process customer purchases/return transactions via Point-of-Sale computer system via PC keyboard, which included making accurate change.Assisted manager with supervising staff levels to ensure quality customer service during all times.Provided feedback to the Store Manager concerning staff performance and addressed as directed.Counted, balanced and reconciled daily business transaction totals correctly and accurately in the point-of-sale (POS) systemAssisted manager with performing applicant interviews and helped determine if the applicant fit in into our store's culture.Adhered to all loss prevention guidelines, including but not limited to, visually inspected associates' and managers' packages and/or belongings.