▶️ Achieved a 93% decrease in charges over a 3 month period.▶️ Led a team of software developers to create our main CRM in which we record / store and report on all jobs.▶️ Lead contact for main Dig & Lay contract at an senior management level.▶️ Responsible for all compliance under NRSWA / TMA and other associated codes of practice relevant to the sector.▶️ Provide leadership, development and coaching to a team of 5+ Technical Administrators over two sites, ensuring thatall streetworks legislations are adhered to and that services are delivered on time.▶️ Responsible for team coaching and development including 121s and personal development plans with additionalresponsibility for performance development including dismissal.▶️ Recruitment of team members according to business demand.▶️ Responsible for reporting against KPIs and identifying improvement actions from large datasets which in turn arecascaded and implemented across hierarchy.▶️ Responsible for developing and implementing ‘Toolbox Talks’ - Training around legislation/systems and processesrefreshes across the contract.▶️ Responsible for challenging all charges issued against the contract.▶️ Regularly liaising with the client with regard to Streetworks Legislation whilst retaining all accountability.▶️ Responsible for staying current with any relevant legislation and changes relevant to streetworks activities.

▶️ Wrote and implemented a business case to restructure and create specialist roles within the department in order to improve business performance and overall financial viability for the contract and client.▶️ Redefined and delivered a new inspection programme in order to adhere to contractual liabilities.▶️ Lead contact for department for Internal and external clients at an account management level.▶️ Responsible for team coaching and development including 121s and personal development plans with additionalresponsibility for performance development including dismissal.▶️ Recruitment of team members according to business demand including CV sifting and interview process.▶️ Working closely with the Streetworks Co-ordinators to influence delivery of adequate training to field agents and gangsin line with client and legislative expectations.▶️ Developing reporting and standards for the division in line with best practice and current company strategies.▶️ Responsible for achieving the set financial targets and budgets set out by the contract to achieve £500K a reduction of £700K.▶️ Winter Maintenance manager making regular assessments of weather conditions with the ability to deploy resource to improve traffic conditions.▶️ Regularly liaising with other Local authorities with regard to Streetworks Legislation.▶️ Attending Local HAUC/JAG meetings and Council Forums.

▶️ Effective allocation of resource and repair teams for delivery of the repair and Maintenance programme▶️ Liaise with external contractors and suppliers for effective delivery of resources▶️ Monitor & Measure contractual TMA KPI / SLA’s in order to improve performance & mitigate commercial riskassociated with service delivery.▶️ Regularly liaising with Local authorities with regard to Streetworks legislation.▶️ Managing S72 defect process, S81 & escalation process and the S74 overrun process, to meet both internal & externalKPI’s.▶️ Managing the noticing process in accordance with NRSWA in order to achieve 100% compliance thus minimising FPNsassociated with noticing errors.▶️ Development and implementation of work processes utilising individual training programmes that enables quickdelivery of change including company and client requirements.▶️ Monitoring / implementing continuous improvement and delivery reviewing through effective training and processevaluations.▶️ Effective and timely liaison with key stakeholders including performance data at weekly Communication Cell meetings.

▶️ Managing the noticing process in accordance with NRSWA in order to achieve 100% compliance thus minimising FPNsassociated with noticing errors.▶️ Development and implementation of work processes utilising individual training programmes that enables quickdelivery of change including company and client requirements.▶️ Liaise with external contractors and suppliers for effective delivery of resources▶️ Monitor & Measure contractual TMA KPI / SLA’s in order to improve performance & mitigate commercial riskassociated with service delivery.▶️ Managing the noticing process in accordance with NRSWA in order to achieve 100% compliance thus minimising FPNsassociated with noticing errors.▶️ Supervise team of planners managing the day to day processes of the department▶️ Managing S72 defect process, S81 & escalation process and the S74 overrun process, to meet both internal & externalKPI’s.

▶️ Supervise team of planners managing the day to day processes of the department▶️ Managing the noticing process in accordance with NRSWA in order to achieve 100% compliance thus minimising FPNsassociated with noticing errors.▶️ Monitor KPI / SLA’s in order to improve performance and accuracy of utility plans and drawings.▶️ Implement continuous training for internal systems and the NRSWA legislation▶️ Liaise with external contractors and suppliers for effective delivery of resources.