Damon Ware Email & Phone Number

Albany, New York Area

• Increased branch revenue by informing customers of available products and their benefits
• Created market and customer-specific marketing solutions for company core products
• Developed methods to establish and clarify customer needs and concerns
• Earned exceptional ratings and testimonials from clients
• Handled and researched escalated issues requiring supervisory intervention to the customer satisfaction in a timely manner
• Updated tools for departmental use and developed guidelines for new procedures put in place, including departmental process improvements

Albany, New York Area

Makes personal sales calls at customer sites on a regular basis.Seeks out prospective customers/business opportunities with new and existing customers.Establishes and maintains customer relationships in order to grow profitable sales.Stay current on existing and emerging product and technologies. Introduces and demonstrates new products to assigned.

• Follow office workflow procedures to ensure maximum efficiency
• Maintain files and records with effective filing systems
• Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.)
• Perform basic bookkeeping activities and update the accounting system
• Deal with customer complaints or issues
• Monitor office supply inventory and place orders

Colmar, Pennsylvania

• Keep records of materials filed or removed, using logbooks or computers.
• Physically move car parts from one location to another in response to demand
• Add new material to file records or create new records as necessary.
• Perform general office duties such as typing, operating office machines, and sorting mail.
• Track materials removed from files to ensure that borrowed files are returned.
• Sort or classify information according to guidelines, such as content, purpose, user criteria, or

Bristol, Pennsylvania

• Properly directed inbound calls in phone queues to improve call flow.
• Made reasonable procedure exceptions to accommodate unusual customer requests.
• Provided accurate and appropriate information in response to customer inquiries.
• Developed effective relationships with all call center departments through clear communication.
• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
• Collected customer feedback and made process changes to exceed customer satisfaction goals.

Bensalem, Pennsylvania

• Greeted customers and determined their needs and wants
• Discussed type, quality and number of merchandise required for purchase
• Recommended merchandise based on individual requirements
• Advised customers on utilization and care of merchandise
• Provided advice to clients regarding particular products or services
• Explained the use and advantage of merchandise to customers

Langhorne, Pennsylvania

• Greeted customers and determined their needs and wants
• Discussed type, quality and number of merchandise required for purchase
• Recommended merchandise based on individual requirements
• Advised customers on utilization and care of merchandise
• Provided advice to clients regarding particular products or services
• Explained the use and advantage of merchandise to customers