Damon Duncan, Mba Email and Phone Number
Information Technology Executive | Digital Transformation | Marketing & Strategy Operations | Supply Chain Operations | Foster Parent at
@
Friends of Mimosa Hall & Gardens
Damon Duncan, Mba's Location
Marietta, Georgia, United States, United States
Damon Duncan, Mba's Contact Details
Damon Duncan, Mba work email
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Damon Duncan, Mba personal email
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Damon Duncan, Mba phone numbers
About Damon Duncan, Mba
As a technical expert with the statistical acumen and business sense to drive product and profit goals and strategies for multi-billion-dollar organizations, I not only know how to integrate innovation, but I know how to unite other experts and amateurs across functions to drive key initiatives and facilitate growth. I am a highly accomplished and forward-thinking information technology executive with extensive experience executing world-class information technology initiatives in diverse, fast-paced, and ever-changing global environments. I offer demonstrated capabilities in integrating innovative technologies into work environments, contributing to addressing business needs, and enhancing organizational success across industries as leader in a highly competitive landscape.I execute on challenges and maintain a forward-thinking, entrepreneurial mindset aligned with the enterprise vision while developing powerful teams, establishing expectations, communicating vision, and monitoring performance to maximize effectiveness. My pioneering spirit and constant looking ahead have helped me create solutions that answered immediate needs and future demands for employers and clients. I am a proactive executive utilizing a hands-on approach to propel information technology innovation across the organization.☛ I get my kicks through ☚ ✦ Strategic Planning & Execution✦ Technical Growth✦ Change Management✦ System Conversions & Integrations✦ Process Improvement✦ Business Solutions ✦ Data Mining & Processing✦ Business & Technical Acumen✦ Global Business Applications✦ Data Visualization
Damon Duncan, Mba's Current Company Details
Friends Of Mimosa Hall & Gardens
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Information Technology Executive | Digital Transformation | Marketing & Strategy Operations | Supply Chain Operations | Foster Parent
Damon Duncan, Mba Work Experience Details
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Treasurer - Board Of DirectorsFriends Of Mimosa Hall & Gardens Jan 2024 - PresentRoswell, Georgia, UsTo champion sustainable preservation of Mimosa Hall and Gardens, where history and culture engage and uplift community.
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Senior Account ExecutiveAltanora (Formerly Malicis) Jan 2024 - Aug 2024Montréal, Québec, CaFormulate and implement lead routing protocols within HubSpot by coordinating with sales and marketing leadership, improving sales and marketing alignment. Drive consultative sales processes, marketing a broad spectrum of solutions including SaaS, VDI, Cloud services, and MSP offerings to increase client productivity and efficiency. Play pivotal role as GTM lead for US campaigns, establishing entry protocols and elevating market penetration efforts.● Successfully directed US Citrix pipeline exceeding $20M, demonstrating strong business development skills.● Enhanced deal quoting processes to facilitate smoother transactions between Altanora, distributors, and vendors. ● Optimized product and pricing strategies by leveraging advanced data analytics and modeling techniques.● Built and cultivated key customer and vendor relationships, maintaining robust US pipeline and serving as primary contact for US operations across Sales, HR, and Distribution channels.● Launched and led internal sales campaigns targeting SMB and Mid-Market Citrix customers, effectively introducing Altanora's offerings to new market segments.● Constructed $60M US pipeline, identifying customers and initiating outreach to foster relationship development.● Revolutionized sales tracking by mitigating reliance on multiple spreadsheets, creating singular, user-friendly Excel template to streamline sellers' reporting activities. -
Co-Founder/CooEvergreen Llc May 2023 - Jan 2024Founder and COO of Evergreen LLC which assisted Small and Medium-Sized Businesses (SMBs) by delivering expert consulting in Legal Operations, Sales Operations, Marketing Operations, Financial Operations, IT Operations, and other core operational areas. This role demands visionary leadership and hands-on management to build, optimize, and scale operational processes that drive client success.I lead client teams to achieve excellence in operations. In Legal, we streamline contracts and compliance. In Sales, we improve the sales funnel and CRM. In Marketing, we optimize channels and campaign ROI. In Finance, we enhance budgeting and analytics. In IT, we manage infrastructure, cybersecurity, and tech support.I worked with clients to design, implement, and continuously improve internal processes to enhance efficiency, scalability, and profitability throughout operations. By establishing standardized methodologies and best practices, I elevate service delivery, ensuring consistent, high-quality results that support organizational growth and sustainability.
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Principal ArchitectLong View Systems Jan 2022 - Apr 2023Calgary, Alberta, CaOversaw technical leadership and project coordination for portfolio of 51 accounts, ensuring strategic planning and relationship excellence. Delivered expert sales consultancy in SaaS, VDI, Cloud computing, MSP solutions, Security, and Networking across MB, Mid-Market, and Enterprise customers. Spearheaded migration of low-maintenance customers to Long View's new ServiceNow ticketing instance.● Boosted Azure annual recurring revenue by 56% Y0Y through collaborating with Microsoft.● Elevated internal sales processes and KPIs, while executing discovery questionnaires for pre-sales architects.● Restructured US sales territory map, aligning strategic planning with seller strengths and maximizing operational efficiency.● Achieved 13% growth in sales through market analysis, sales tactics, and customer relationship management. ● Devised robust $80M sales pipeline and implemented Sales Enablement LMS, enhancing skill set and productivity of US and Canadian sellers.● Developed and sustained substantial pipeline in cooperation with Citrix and Microsoft, while contributing to 22% increase in Long View Citrix customer base and minimizing Citrix Churn down to 3%.● Served as primary escalation point for all US-based Citrix and Microsoft sales deals and support issues, ensuring swift resolution and client satisfaction.● Transformed US sales territory map for strategic alignment, replacing round-robin seller assignments with tailored approach to allocate deals based on individual strengths and expertise. -
Partner Solutions EngineerCitrix May 2021 - Jan 2022Fort Lauderdale, Fl, UsIn this position, I functioned in a pivotal leadership role to resolve customer queries through effective communication, incorporating proactive technology strategies, and devised scalable solutions. Facilitated Partner Account Managers channeling business opportunities while serving as Technical SME for US, Canada, and LATAM. Oversaw Citrix Product and Program event scheduling and multiple internal business units to ensure customer ease during Citrix transitions. Strengthened relationships with key personnel to enhance Citrix products sales. ➥Represented Citrix at a technical level with Microsoft and Accenture's Co-Sell opportunities, securing over 300% YoY Co-Sell close deals and rebuilding the company's relationship with Accenture with $0 to over $5M pipeline within seven months after communication fall out for five years.➥Designed customer environment diagrams to configure Citrix Cloud services and administer customer POCs, closing deals 40% faster.➥Guaranteed identification and growth of opportunities, execution of channel-ready programs, and delivery of prompt and effective technical solutions for success-impacting issues by collaborating with cross-functional teams. ➥Channeled Microsoft and Citrix co-sell opportunities by contributing to Data Mining and Analytics specific to sales and effectively utilizing Salesforce and Tableau. -
Technology SpecialistCitrix Apr 2018 - May 2021Fort Lauderdale, Fl, UsCreated reports to inform strategic decisions on user proficiency, product adoption, and business outcomes. Maintained and updated technical documentation to support ongoing employee and partner development. Engineered and deployed comprehensive technical training initiatives, strengthening skill sets of internal and partner resources.● Contributed to go-to-market strategies by crafting technical content for marketing initiatives. ● Assessed participant feedback, refining training approaches for optimal knowledge transfer and application. ● Delivered impactful presentations at industry conventions Citrix Synergy and Summit, showcasing product expertise and augmenting brand visibility.● Facilitated seamless onboarding and training for new sales employees, while formulating training update schedules and aligning with new releases. ● Played pivotal role as Red Team member in RFE processes, improving product functionality and user experience through data mining and analytics.● Established and managed technical knowledge bases, user guides, and training materials, while acting as key reference point for employees and partners.● Revised training programs for remote and virtual delivery, ensuring seamless training continuity amid remote work arrangements and global operations.
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Escalation Engineer - Priority SupportCitrix Oct 2017 - Apr 2018Fort Lauderdale, Fl, Us•As an Escalation Engineer, I successfully led and assisted XenMobile Salesforce admins in building support team SOPs while working as an Escalation Engineer and tracked customer tendencies to formulate a more enterprising support model. Mentored Priority Engineers Office on Wilson Learning Consultative Process for Alpharetta office and enhanced Priority Support.➥Assured assignment of Priority Support cases to the most proactive and competent product technician.➥Postulated internal SME list for providing active facilitation to Priority Support Engineers.
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Senior Technical Support EngineerCitrix Jan 2016 - Jun 2017Fort Lauderdale, Fl, UsStarting as a Sr. Technical Support Engineer, I exceeded all standards of excellence as Technical Support Engineer by remarkably executing several administrative operations, including development/introduction of XenMobile Lunch and Learn for Account Managers, Sales Engineers, and Technical Account Managers. Delivered entailed Backup support to Tech Lead as a highly resourceful mentor for less experienced engineers.➥Addressed escalated customer issues and assisted tech and management lead in technical and politically hot cases. ➥Liaised Frontline and Escalations and managed Web Interface and Storefront while achieving milestones of success as Offline Engineer and overflow engineer.
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Technical Support EngineerCitrix May 2014 - Jan 2016Fort Lauderdale, Fl, UsFrontline Engineer for Citrix customers. Provide expertise in troubleshooting Citrix as well as overall environment configurations for clients. Provide expert guidance on Citrix best practice and recommended configurations. Assisted clients in troubleshooting Network connectivity issues using Wireshark, Telnet, and Fiddler as well as Citrix tools.KCS Coaching and Case Review Auditor. Worked directly with my teammates and coaching them on how to increase article attachment to cases and article creation for our Knowledge Center Support Program. Trained other KCS Coaches on how to help them increase their teams attach rate percentages.Exceeded all SLA guidelines. Routinely in the top of case closure, survey returns and survey results.Citrix Products supported Netscaler - 9.3 and upStorefront - 1.2 - 3.1XenApp 6.5 - 7.6XenDesktop - 5.6 - 7.6XenMobile - 8.6 - 10
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System AdministratorBottomline Technologies Feb 2013 - Mar 2014Portsmouth, Nh, UsManaging day to day IT Operations of the Alpharetta office. Duties included Development lab management, User Hardware support including laptops, desktops, and mobile devices. Worked with Office Manager on the setup of conference rooms and A/V equipment for visiting executives and customers. Setup of all domain accounts, FTP accounts, and other secured accounts for entire company. -
Operations Consultant | Network AdministratorLeapfrog Services Sep 2012 - Feb 2013Atlanta, Ga, UsConsulting on processes both within Leapfrog as well as various clients so as to mold them into a structure that benefits both entities. Development of processes to meet HIPPA standards for medical clients. Project Manager on a new Echo-cardiogram application across the organization. Technical Project Lead on merging the new application systems with Children's Healthcare infrastructure. Administrator for various server architectures which included but not limited to Shoretel VOIP, SQL Servers, Domain controllers, File servers, Print Servers, Citrix and VMWare environments and Exchange. Streamlining domain log on process for clients by reducing the amount of network connections that are run by kix and batch files to having network resources connected via GPO.Interfacing with various vendors for the client to ensure that SLA's between the client and various software vendors are maintained. MDM which consisted of Blackberry, Android and iOS mobile devices. Organizing of onsite physical resources and ensuring that all servers and systems onsite are kept neat and organized and easy for vendor technicians to maintain and access. -
Desktop Support SpecialistResearch In Motion Mar 2011 - Aug 2012Waterloo, Ontario, CaSupport all PC, AV and network operations in Atlanta area office. VMWare SME, NetAPP hardware SME on many virtualization projects and Proof of concept projects. Successfully launched a virtual lab environment that allowed various groups to request virtual environments for testing purposes before going live with an update. Project was completed on time and was finished under budget by 40.3%.Was a member of project team on Telepresence implementation project and acted as a point of contact for AT&T engineering.Worked with purchasing to streamline equipment receivership duties across US operations. Project is in it's infancy but has already yielded a 3% savings in cost, 9.6% reduction in time on task and reduced shipping costs 14% thus far. -
Network Adminstrator/Process EngineerTcs Oct 2008 - Mar 2011Mumbai, Maharashtra, InManage Blackberry devices and BES server accounts.Break/Fix Technician.Executive Level Support.Availability Manager on ITIL rollout for customer.Vendor communications for support and troubleshooting.Process Engineering and Improvement -
Integrated Technology Delivery TechIbm Jan 2008 - Sep 2008Armonk, New York, Ny, UsBreak/Fix Technician for Customers Headquarters. Contact point for remote locations if warranty parts need to be ordered. Monthly reports ran for warranty repairs -
Information TechnicianXerox 2001 - 2007Norwalk, Connecticut, UsHelpdesk Team Lead. Managed day to day operations on client call center. Physical PC support, Mobile device management, data metric compiling for customer to generate discussions on how to improve services in the areas where we needed to. Concierge PC support for client executives which was not limited to just office support. -
Senior Information TechnicianRockwell Automation Jan 1999 - Apr 2001Milwaukee, Wi, UsPart of the Q/A process that ensured quality industiral computers were being shipped to customers. Worked with Engineering department to develop more efficient tests and cut production time down from 4 hours to just over an hour and a half by trimming time off production and testing, without sacrificing quality. -
Kitchen Manager/Corporate TrainerApplebee'S Jul 1995 - Dec 1998Pasadena, California, UsManaged day to day operations of kitchen including scheduling, inventory control, vendor communication, OSHA requirements acheived. Managed a total budget of 2.8 million USD which included kitchen labor and all supplies for the operation of the restaurant. Routinely ran 27% food costs which at the time was one of the lowest company wide. Reduced kitchen employee turnover while still maintaining a steady labor cost. -
Banquet ChefChateau Elan Winery & Resort Jan 1996 - Mar 1997Braselton, Georgia, Us
Damon Duncan, Mba Skills
Troubleshooting
Vmware
Active Directory
Servers
Technical Support
Microsoft Exchange
Blackberry Enterprise Server
Itil
System Administration
Citrix
Security
Virtualization
Network Administration
Project Management
Infrastructure
Hardware
Information Technology
Network Security
Disaster Recovery
Windows Server
Computer Hardware
Mobile Technology
Information Security
Process Improvement
Data Center
Dns
Operating Systems
Software Installation
Microsoft Sql Server
Vpn
Windows Azure
Sales Operations
Tcp/ip
System Deployment
Computer Security
Wireless Networking
Firewalls
It Operations
Virtual Private Network
Domain Name System
Business Process Improvement
Networking
Windows 7
Blackberry
Help Desk Support
Windows Xp Pro
Cisco Call Manager
Microsoft Certified Professional
Windows Xp
Airwatch
Cloud Computing
Damon Duncan, Mba Education Details
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Kennesaw State UniversityMaster Of Business Administration - Mba -
Western Governors UniversityComputer/Information Technology Administration And Management
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The Chubb InstituteNetwork Security And Technologies
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Gwinnett Technical CollegeAnd Catering Management/Manager
Frequently Asked Questions about Damon Duncan, Mba
What company does Damon Duncan, Mba work for?
Damon Duncan, Mba works for Friends Of Mimosa Hall & Gardens
What is Damon Duncan, Mba's role at the current company?
Damon Duncan, Mba's current role is Information Technology Executive | Digital Transformation | Marketing & Strategy Operations | Supply Chain Operations | Foster Parent.
What is Damon Duncan, Mba's email address?
Damon Duncan, Mba's email address is da****@****ems.com
What is Damon Duncan, Mba's direct phone number?
Damon Duncan, Mba's direct phone number is (954) 267*****
What schools did Damon Duncan, Mba attend?
Damon Duncan, Mba attended Kennesaw State University, Western Governors University, The Chubb Institute, Gwinnett Technical College.
What are some of Damon Duncan, Mba's interests?
Damon Duncan, Mba has interest in Children, Politics, Education, Science And Technology, Disaster And Humanitarian Relief, Krav Maga.
What skills is Damon Duncan, Mba known for?
Damon Duncan, Mba has skills like Troubleshooting, Vmware, Active Directory, Servers, Technical Support, Microsoft Exchange, Blackberry Enterprise Server, Itil, System Administration, Citrix, Security, Virtualization.
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