Damon Dykstra Email & Phone Number

Murray, Utah, US

Murray, Utah, US

New York, NY, US

New York, NY, US

• Led several cross functional teams that dealt with very high profile client level issues from identification to remediation and resolution. In this newly formed team I have supported key compliance issues, operational.
• Worked within teams to create several low cost solutions to large complex problems that have made it possible to beat client SLA’s that were previously missed
• Met or exceeded service level agreements for all assigned Operational Risk Events and Corrective actions assigned.
• Supported multiple client level communications sent to General Manager and Executive VP level.

New York, NY, US

• Led a team of Business Analysts to ensure delivery of Servicing Capabilities for our internal team to use and then be able to support our customers. The project is a large multi-million dollar project over a 3-5 year.
• Represented the Servicing team on the PMO calls to ensure escalations, issues and feedback was provided to senior leaders.
• Key lead in ensuring that all servicing scenarios were built to the level so that teams can support our customers.
• Groomed over 1500 user stories to ensure requirements were documented and understood
• Consulted and provided direct input to over 80% or the different work streams for the project.

New York, NY, US

• As part of the Global New Accounts Systems Infrastructure team I lead and assist a team of Senior Business Analysts to analyze, design, build and support the US new accounts platform for systematic processing of nearly.
• Lead in several key time sensitive changes where teams had to be formed, changes and impacts understood all while working to tight timelines.
• Acted as the primary point of contact for all departmental escalation and issue resolutions Initiated a Standard creation and maintenance process, of which the team is now following 40+ coding standard and best.
• Oversaw that the training of new resources based in India and coordinated the training plan for these resources, progress updates and deficiency analysis.
• Implemented, revised and held the team accountable for providing substantial project updates that communicate the issues, risks and successes of the projects they are supporting.

New York, NY, US

Norwalk, CT, US

Norwalk, CT, US

Ensured IT compliance with Corporate Card Sourcing and Legal standards for assigned outsourced relationships. Led successful improvement projects across cross-functional teams including business and vendor leaders. Over saw required production changes and ensured correct procedures were followed to mitigate risk and minimize impact. Communicated business.

Worked with Program Management Office(s) and CIO / Director Level IT to develop continuous improvement strategies involving ITIL Process, CoBIT objectives, Balanced Scorecard methodology and Six Sigma controls. Created metrics to measure critical process outcomes or activities performed by multiple entities, including Unisys, the client, and third parties..

Blue Bell, Pennsylvania, US

Represented the customer as the client advocate at the Service Desk to ensure customer satisfaction. After implementation, acted as the primary interface between the Service Desk and the client, representing client's needs and proactively taking action with regard to support issues. Performed call trend and performance analysis, providing feedback to the.

Blue Bell, Pennsylvania, US

Blue Bell, Pennsylvania, US

Blue Bell, Pennsylvania, US

Blue Bell, Pennsylvania, US

Responsible for maintaining, acquiring and reactivating accounts to utilize mortgage products offered by Tyco Capital. Created relationships with owners and managers of business partners to increase revenue. Directed individual marketing plans to acquire new accounts. Managed North Salt Lake Area account with more than 40 active accounts.Increased area.

Responsible for all Help Desk operations, which included managing the day-to-day Help Desk activities and projects; ensured appropriate internal and contractual service level agreements were attained; and optimized the profitability and efficiency of the Program. Implemented new business and managed staffing requirements to ensure success. Implemented.

Developed and delivered materials used to teach helpdesk agents. Responsible for quality issues as they related to technical training as well as providing process improvements to management. During new hire training acted as manager and was responsible for attendance and acting as interim supervisor. The primary functions of this role was to streamline the.

Bachelors Of Science, Business Management

Associates Of Science, Business