Damon Fitzpatrick Email & Phone Number

New Zealand

Supporting the Ministry’s building move.

New Zealand

Wellington Region, New Zealand

New Zealand

Wellington, Wellington Region, New Zealand

RESPONSIBILITIES• Coordinate and facilitate meetings between foreign embassies and government agencies, also for DCE level meetings between government agencies.• Synthesise large amounts of often complex information into a digestible and understandable form for advice and reporting.• Support government agencies looking to make large and complex changes to their offshore presence.ACHIEVEMENTS• Developed a stakeholder engagement framework to understand and improve the relationship between MFAT and other government agencies.• Consolidated and improved the NZ Inc team business processes.

Wellington & Wairarapa, New Zealand

RESPONSIBILITIESI’m supporting the Ministry’s corporate policy project where in my primary role, I work with business units to understand and develop corporate policy and standards. I ensure that policy and standards aren’t duplicated elsewhere in the Ministry. I map new processes and changes to existing processes; I make sure that policy, standards and process line up and support each other; I identify gaps and issues for future development. I currently hold a national security clearnence. ACHIEVEMENTS• I directed a Wellington based, seated corporate award ceremony for Ministry teams in New Zealand and oversees.• I’m part of a team that creates and regularly delivers a high quality internal publication.• I was accepted into a senior leadership role for 3 weeks in Singapore.• I was asked to stand in for our team leader while he took 3 weeks annual leave

Wellington & Wairarapa, New Zealand

I've supported ACC's Transformation programme where I developed new processes for the business using an Agile approach. I hunted out customer improvement and defined customer experience using a range of recognised skills and strategies.RESPONSIBILITIES• Investigate and understand current state business process.• Facilitate workshops to elicit current and future state process.• Define future state processes and process improvement opportunities.• Develop quality processes using Visio and BMPN 2.0 notation.• Develop logical and well levelled procedural documentation.• Oversee the development of system steps within scope of the procedural documentation.• Contribute to team peer review and quality improvement.ACHIEVEMENTS• Studied and worked in a Human Centred Design and Customer Experience approach.• Meaningfully contributed to team morale, engaging in projects that enhanced team wellbeing.• Converted processes from Visio to Promapp.• Went the extra mile to ensure our team delivered on time.• Capable with being asked to lead workshops at the last minute.

Wellington & Wairarapa, New Zealand

RESPONSIBILITIES• Design our overall customer experience and lead teams to deliver to the design.• Set vision and goals then empower people to meet their objectives.• Negotiate trade-offs and support other leaders in their negotiations.• Delegate to and oversee 3 paid staff and 220 volunteers teams covering all aspects of the event.• Deliver a high-quality event in half the time it's normally allocated and under budget.• Increase attendance at the event.• Ensure the event was accident-free and compliant with relevant legislation.ACHIEVEMENTS• I returned the first budget surplus in 3 years.• Fully paid off all debt incurred from the previous 2 years.• The event had the highest attendance in its history.• I developed and wrote policy and procedures translating new event legislation into practice and improving administration procedures.• Worked with a web developer to gather requirements for our event website and then tested those requirements were met.

Wellington & Wairarapa, New Zealand

I devoted eight years to supporting youth in our local community covering a range of projects and initiatives that involved intermediate schools, colleges, police, church groups and community youth groups

Wellington & Wairarapa, New Zealand

RESPONSIBILITIES• Work with the business owners to establish requirements and confirm technical deliverables from the project.• Consult with end users to define how old business process changed in light of new technology.• Define the functional, non-functional and reporting requirements.• Develop high level and detailed level requirements documents stemming from analysis.• Be familiar with and use appropriate and recognised requirements modelling tools• Organise and run workshops to elicit requirements• Work in both an analysis team and project team environments.• Contribute to the wider BA knowledge base.ACHIEVEMENTS• I consistently achieved my stretch objectives and received high bonus pay-outs.• I took on projects that were more challenging for me rather than choose the easy road.• During my time, there I completed IIBA training in requirements gathering• I sort and organised my own training and development to fill gaps in my skills, like process mapping with SoftEd and Business Analysis through the Auckland School• of Business.• Worked in a project team on one of Spark’s largest, major Government legislated transformation projects.• I contributed to team morale by organising and establishing an indoor football team.

Wellington & Wairarapa, New Zealand

RESPONSIBILITIES• To support the Business Consultants with their technical documentation.• To work with Business Analysts and support the development of their technical documentation.• Work in a project team environment and manage multiple project workloads at the same time.• Write user documentation for new software releases.• Develop new document templates for use in the wider Shared Capability team.ACHIEVEMENTS• Consistently performed above the expected standard and achieved full bonuses.• Contributed back to the wider team by illustrating the need for this new role.• Promoted internally to a Business Analyst based on my performance

Wellington & Wairarapa, New Zealand

RESPONSIBILITIES• To support customers in investing their funds with the correct fund managers.• To understand daily investment processes and to ensure that I met all deadlines.• Talk with investors and resolve complicated scenarios or solve complaints.• Become familiar with the large variety of investment tools, products and services.• To support the team in achieving daily investment portfolio standards.• To manage my day in such a way to meet tight deadlines in a time bound, pressure environment.• Communicate clearly with clients, internal customers and external customers.ACHIEVEMENTS• I was extended the responsibility of reconciling and balancing the bank accounts for the Savings and Investment portfolio containing millions of dollars.• I was chosen to assume the sole control of the online investment fund tool.• I contributed to local user testing in my own time during software upgrades.• I was selected to spend two months in Australia user testing new software to implement back in the NZ branch• I contributed to the team environment by supporting the creation of an indoor football team.

Bachelor Of Arts (B.A.) Honours

Bachelor Of Arts (B.A.)