Hao Li Email & Phone Number

Toronto, Ontario, Canada

- Establishes and maintains positive relationships with mortgage brokers to build loyalty to the Company- Maintains positive relationships with external partners such as mortgage insurers, appraisers, title insurance companies, and solicitors- Interacts with mortgage brokers for the collection of all required documents to satisfy mortgage commitment conditions- Reviews and verifies accuracy of required documentation related to income, down payment and the property using sound due diligence and in compliance with internal and regulatory guidelines prior to signing off on any mortgage conditions or documents, where applicable- Escalates any documentation issues to the Underwriter for review and sign offDocuments clear and complete notes within the mortgage underwriting system- Responds to all inquiries within established turnaround times- Adhere to policies/procedures to ensure AML requirements are met

Oakville, Ontario, Canada

● Represent the values of VinFast with every client interaction by displaying deep passion and generating excitement with clients who are joining the VinFast Family● Engage with clients and fellow team members in a multi-level, matrixed, client-centric environment● Continually demonstrate excellence in all work activities● Greet clients promptly and professionally, while executing established lead capture processesSupport a positive client Test Drive experience● Master and maintain familiarity with all VinFast product features and functionality● Work toward becoming a subject matter expert in all areas related to Electric Vehicles (EVs) and the competitive landscape● Responsible for meeting and exceeding KPI’s as outlined by Showroom Sales Manager and Senior Sales Advisor for Pre-Delivery and Post-Delivery of Vehicles.● Educate clients regarding the entire VinFast delivery process● Collaborate with other functional areas of the business and external partners to ensure a seamless client delivery experience● Contribute to a positive and inclusive culture focused on hard work, innovative thinking and having fun● Adhere to all VinFast brand standards including store cleanliness and appearance, merchandising, dress code, etc.● Perform ad-hoc duties as and when required.

Toronto, Ontario, Canada

● Client engagement - Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use my knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.● Relationship building - Engage in marketing and outreach activities to show clients my appreciation for them and their communities. Deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.● Leveraging technology - Become a technology expert. Share my knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Toronto, Ontario, Canada

● Proactively oversee legislative health and safety practices for all employees involved in distribution centre operations by meticulously monitoring safety program protocols and performing audits to ensure adequate protective measures● Oversee the analysis and maintenance of inventory levels by assigning daily route checks and tracking inbound and outbound shipments to ensure the accuracy and availability of products to consistently deliver timely client shipments ● Exhibit keen attention to detail in delegating forklifts, loaders, and receivers to respective work units based on task requirements and scheduling constraints to meet operational requirements in an effective and efficient manner ● Mentored distribution employees with an employee focused approach by partnering with senior leadership, union representatives, HR, and safety partners to ensure a safe and inclusive workplace

Mississauga, Ontario, Canada

● Demonstrated excellent research capabilities as a trusted team-member on the university’s pandemic research team by leveraging a variety of sources (interviews, web pages, volunteer organizations) to gather insights from frontline workers on their early experiences with the COVID-19 outbreak● Ensured data integrity and accuracy by identifying outliers and repetitive points with tactical sort parameters ● Utilized Python Crawler to collect web data in an efficient manner to capture, identify, and define key potential indicators for further analysis and research ● Elicited data insights by transcribing interviews, articles, and transcripts in an unbiased manner with NVIVO while capturing tone, context, and keywords to allow for further coding analyses ● Managed the configuration of high impact visualizations including tables, charts, and frequency distributions to display insights for technical and non-technical stakeholders

Toronto, Ontario, Canada

● Partnered closely with senior team members during the annual planning process by forecasting growth and creating targets with quantitative methodologies in R, Google Analytics, and Google Data studio ● Conducted a comprehensive audit of the company’s current database and reconciled errors to ensure data integrity to accurately extract monthly sales reports and convey performance trends meaningfully for account managers ● Designed compelling presentations to support go-to market launches and delivered quality messaging to showcase new item offerings to clients ● Successfully represented the company at high visibility fairs and trade shows by developing powerful product narratives and leveraging storytelling capabilities to resonate with a diverse range of potential clients