Damon Lynn Email & Phone Number

Saginaw, Michigan, Us

San Francisco, California, Us

San Francisco, California, Us

• Responsible for planning, researching, coordinating, writing, and editing a variety of complex communications.• Manages assigned Shared Risk Platform and remediation communications to make sure content is accurate and customer friendly.• Consults with managers, subject matter experts, legal, compliance, Auto control, and project teams to create effective written and digital communications.• Researches and identifies risk, impacts, and recommends changes to communications.• Facilitates meetings with the goal of accomplishing business objectives.• Leverages broad knowledge of financial industry experience to identify key issues and potential future impacts.• Participates in project meetings to obtain comprehensive understanding of project deliverables.• Reviews communications to understand complexity of impacts to channels, departments, products, and people.• Responsible for presenting items to executive management and senior leadership teams.• Served as a liaison/consultant between business, technology, and other critical partners• Tracks and evaluates status of various projects and initiatives.• Provides mentoring and training to less experienced staff.

San Francisco, California, Us

• Collaborated with management and peers on projects resulting in the discussion of problems, testing, feedback, and solutions. • Responsible for high level accounts and reviewing the processes, documentation, and files to ensure compliance with internal company requirements, state, and federal regulations. • Negotiated with attorneys, impound, storage facilities, and repossession agents in regards to the company's best interest. • Created, designed, coded, drafted, and published Wells Fargo Dealer Services Bankruptcy and Legal forms that mitigate risk. • Updated spreadsheets using advanced Excel functions and calculations to promote operational efficiency and prevent reputational risk and exposure. • Enhanced and continually provides maintenance on the WFDS charge off calculator and Bankruptcy plan template. • Compiled data and files Proof of Claims, Motions for Relief, Objections to bankruptcy plans, assign eligible accounts for repossession, skip tracing, and updating credit. • Communicated with Auto remarketing daily on the reinstatement of vehicles. • Evaluated current business practices, policies, and collaborates with peers to recommend effective solutions. • Provided User Acceptance Testing for Imaging and IRepo projects. • Working knowledge of SCRA, 2nd Level Review (Quality Assurance), Recreational Finance, Mortgages, Auto Finance, and Credit Report Review.

San Francisco, California, Us

• Compiled, analyzed, and prepared the daily delinquency report for the Recreational Finance RCC. • Attended Auto Remarketing monthly meetings with manager on the sale and progress of recreational vehicles. • Provided customer service regarding collection issues, processing of deferments, account adjustments, resolution of client discrepancies and short payments. • Coached team members on various collections policies and best practices. • Demonstrated good customer relations with borrowers and effectively solved problems in an effort to resolve account delinquency and prevent losses. • Reconciled customer disputes as they pertain to payment of outstanding balances that are due. • Facilitated teamwork in the department. • Performed advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work, which supports the impounding or repossession of vehicles. • Consistently sent out daily motivational emails to peers.

• Provided supervision, leadership, safety, and assistance during an emergency, including aircraft evacuation, administering first aid to ill or incapacitated customers, and unexpected situations. • Performs pre-flight duties which includes preflight meeting with captain to gather information on expected weather conditions, and special passengers. • Audited the entire cabin daily to check for various safety hazards. • Documented reports involving passengers, lost and found articles, the airplane cabin and all equipment that needs prompt attention. • Effectively listened and conveyed information verbally and in writing to both passengers and various levels of the organization.

Atlanta, Ga, Us

• Managed the daily operational budgets and supervised area employees. • Reviewed daily system generated forecast reports and make adjustments for improvements to maximize operations. • Ensures that all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, daily audits, and pro-active coaching to support their continued development. • Established and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels. • Articulated to all employees the continuous adherence to company policies involving compliance and maintaining OSHA Law and standards.

San Jose, Ca, Us

• Transformed and implemented the Group department process. • Managed multiple group travel projects simultaneously, involving multiple resources across various groups. • Balanced inquiry versus advocacy, listening to customers’ needs and guiding toward problem resolution, producing revenue for the organization. • Reviewed third Party Vendor contracts and created customer end user group contracts to protect against attrition and operational loss. • Analyzed clients’ budgets for individual, business, and group travel research and proposals. • Planned vacation experiences for customers traveling to America, Hawaii, Mexico, Tahiti, Caribbean, and Europe. • Researched, communicated, and implemented best business practices for the group booking process. • Presented and obtained buy in from customers, travel agents, third party vendors, staff through senior and executive management. • Negotiated various group contract rates directly with third party hotel suppliers. • Provided User Acceptance Testing to assess if the system could support day-to-day business and user scenarios and ensure the system is sufficient and correct for business usage. • Processed credit card transactions daily and provided direction for receivables for group bookings. • Developed key global relationships, both internally and externally, to continue advancement of our group product. • Provided guidance to less experienced sales and group agents.

Bachelor Of Arts (Ba), English Language And Literature, General / Concentration In Creative Writing

English Language And Literature, General / Concentration In Mass Communications