Damon Lynn Email & Phone Number

Saginaw, Michigan, US

San Francisco, California, US

San Francisco, California, US

• Responsible for planning, researching, coordinating, writing, and editing a variety of complex communications.
• Manages assigned Shared Risk Platform and remediation communications to make sure content is accurate and customer friendly.
• Consults with managers, subject matter experts, legal, compliance, Auto control, and project teams to create effective written and digital communications.
• Researches and identifies risk, impacts, and recommends changes to communications.
• Facilitates meetings with the goal of accomplishing business objectives.
• Leverages broad knowledge of financial industry experience to identify key issues and potential future impacts.

San Francisco, California, US

• Collaborated with management and peers on projects resulting in the discussion of problems, testing, feedback, and solutions.
• Responsible for high level accounts and reviewing the processes, documentation, and files to ensure compliance with internal company requirements, state, and federal regulations.
• Negotiated with attorneys, impound, storage facilities, and repossession agents in regards to the company's best interest.
• Created, designed, coded, drafted, and published Wells Fargo Dealer Services Bankruptcy and Legal forms that mitigate risk.
• Updated spreadsheets using advanced Excel functions and calculations to promote operational efficiency and prevent reputational risk and exposure.
• Enhanced and continually provides maintenance on the WFDS charge off calculator and Bankruptcy plan template.

San Francisco, California, US

• Compiled, analyzed, and prepared the daily delinquency report for the Recreational Finance RCC.
• Attended Auto Remarketing monthly meetings with manager on the sale and progress of recreational vehicles.
• Provided customer service regarding collection issues, processing of deferments, account adjustments, resolution of client discrepancies and short payments.
• Coached team members on various collections policies and best practices.
• Demonstrated good customer relations with borrowers and effectively solved problems in an effort to resolve account delinquency and prevent losses.
• Reconciled customer disputes as they pertain to payment of outstanding balances that are due.

• Provided supervision, leadership, safety, and assistance during an emergency, including aircraft evacuation, administering first aid to ill or incapacitated customers, and unexpected situations.
• Performs pre-flight duties which includes preflight meeting with captain to gather information on expected weather conditions, and special passengers.
• Audited the entire cabin daily to check for various safety hazards.
• Documented reports involving passengers, lost and found articles, the airplane cabin and all equipment that needs prompt attention.
• Effectively listened and conveyed information verbally and in writing to both passengers and various levels of the organization.

Atlanta, GA, US

• Managed the daily operational budgets and supervised area employees.
• Reviewed daily system generated forecast reports and make adjustments for improvements to maximize operations.
• Ensures that all department employees receive specific and detailed orientation, skills and safety training, appropriate materials and information, regular evaluations, daily audits, and pro-active coaching to support.
• Established and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels.
• Articulated to all employees the continuous adherence to company policies involving compliance and maintaining OSHA Law and standards.

San Jose, CA, US

• Transformed and implemented the Group department process.
• Managed multiple group travel projects simultaneously, involving multiple resources across various groups.
• Balanced inquiry versus advocacy, listening to customers’ needs and guiding toward problem resolution, producing revenue for the organization.
• Reviewed third Party Vendor contracts and created customer end user group contracts to protect against attrition and operational loss.
• Analyzed clients’ budgets for individual, business, and group travel research and proposals.
• Planned vacation experiences for customers traveling to America, Hawaii, Mexico, Tahiti, Caribbean, and Europe.

Bachelor Of Arts (Ba), English Language And Literature, General / Concentration In Creative Writing

English Language And Literature, General / Concentration In Mass Communications