Damon Kian Email & Phone Number

Brisbane City, QLD, AU

South Australia, Australia

Adelaide, South Australia, Australia

• Contributed to create an approved solution design process to make a standard environment for more than 2000 schools in South Australia.
• Discovering school sites’ environments and creating migration plans.
• Architecting, analysis, planning and deployment of Microsoft and Linux services remediation and data migrations such as Active Directory, AD Group Policy, SCCM, Exchange, Network Policy Services, Certificate Authority.
• Executed performance testing and functionality testing.
• Providing the As-built and user acceptance documents after migration complete.
• Responsible for all communication with internal and external stakeholders regarding server migration project before and after works.

Tehran, Iran

• Upgraded, uplifted, and remediated existing hardware and systems.
• Provided technical support for complex issues as a top escalation point (Tier3)
• Migrating the physical machines (Windows\Linux) P2V and V2V into VMware hypervisor environment using StarWind tool.
• Implementing and maintaining various virtual environment such as Hyper-V and VMware.
• Configuring and installing routers, switches, and wireless controllers.
• Evaluating complex computer systems to assess vulnerability and risk.

Tehran Province, Iran

• Installing, configuring, and troubleshooting desktop systems, workstations, servers and network issues.
• Experience in Microsoft Skype for Business, Exchange, and SharePoint for Business with single sign-on implementation.
• Troubleshooting and solving networking issues -TCP/IP, DNS, DHCP, Layer 2/3 network devices.
• Implementing and troubleshooting Microsoft and Linux based services.
• Responding and documenting all incident tickets coming from lower Help Desk team as an upper escalation point.
• Monitoring all network and server’s uptime and acting if there is an incident.

Tehran, Iran

• Implementing and troubleshooting Microsoft and Linux based services.
• Consulting in architecting, analysis, planning and deployment of Microsoft and Linux services remediation and data migrations such as Active Directory, AD Group Policy, Exchange, DNS, DHCP, Certificate Authority, IIS.
• Providing remote assistance using Team Viewer.
• Installing and configuring routers, switches, and wireless controllers.

Tehran, Iran

• Building, configuring, patching, upgrading, and troubleshooting of physical and virtual Linux servers (rack mounts/blades, and VMs).
• Maintaining and Troubleshooting of customers LAN/MAN networks.
• Conducting network designs and finding out solutions for improving the network system.
• Taking care of backup, off-site tape storage, inventory-asset management.
• Investigating, resolving and closing user reported PC problems and application issues through our ticketing system.
• Supporting users in the use of computer equipment by providing necessary training and advice.

Tehran, Iran

• Responding to all incident tickets from VIP customers and referring to upper tier if needed via CRM ticketing service.
• Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance.
• Configuring DSLAMs and equipment to provide ADSL2+ internet service to home users.
• Monitoring all network and server’s uptime and acting if there is an incident.
• Configuring and installing routers, switches, and wireless controllers.
• Troubleshooting VIP customers issue on phone calls, web chats and on-site if needed.