Damon Kian Email & Phone Number

Brisbane City, Qld, Au

Brisbane City, Qld, Au

South Australia, Australia

Adelaide, South Australia, Australia

• Contributed to create an approved solution design process to make a standard environment for more than 2000 schools in South Australia.• Discovering school sites’ environments and creating migration plans.• Architecting, analysis, planning and deployment of Microsoft and Linux services remediation and data migrations such as Active Directory, AD Group Policy, SCCM, Exchange, Network Policy Services, Certificate Authority, IIS, WSUS, WDS, etc.• Executed performance testing and functionality testing.• Providing the As-built and user acceptance documents after migration complete.• Responsible for all communication with internal and external stakeholders regarding server migration project before and after works.• Configuring and maintaining Dell and HP severs for remediation and migration proposes including iDRAC and ILO configuration.• Troubleshooting network issue such as Vlan , Switch port configuration, Load balancing, Web filtering, and IP routing protocols on school’s routers, switches, firewalls, and wireless controllers.• Configuring and upgrading School’s Data Storage such as SAN Storage and NAS.• Migrating the physical machines (Windows\Linux) P2V and V2V into VMware hypervisor environment using StarWind tool.• Configuring Hyper-V Cluster with SAN Storage and Deploying Storage Spaces Direct as an eligible storage for the schools without SAN Storage• Developed PowerShell scripts to reduce tedious and repetitive administration works in pre-migration discovery and implementations.• Extensive experience working with Meraki MDM for managing End user devices such as iPads andChromebooks.• Investigating to find a resolution for complex problem which are escalated from 3rd level support team as a member of PIRT team (Problem and Incident Response Team) in Department for Education ICT.• Creating KB articles for new resolution and updating documentations.• Implemented different Data Recovery and Backup solutions such as Veeam and StorageCraft SPX.

Tehran, Iran

• Upgraded, uplifted, and remediated existing hardware and systems.• Provided technical support for complex issues as a top escalation point (Tier3) • Migrating the physical machines (Windows\Linux) P2V and V2V into VMware hypervisor environment using StarWind tool.• Implementing and maintaining various virtual environment such as Hyper-V and VMware.• Configuring and installing routers, switches, and wireless controllers.• Evaluating complex computer systems to assess vulnerability and risk.• Keeping system and network infrastructure up-to-date and secured.• Analysing software, hardware, and network systems for various transmission systems.• Developing and administering disaster recovery plans. Also Monitoring and troubleshooting backup job and reports.• Maintaining all network documentation for hardware, configuration, and licensing.• Deploying Zabbix monitoring system and providing weekly, monthly, and annual reports.Accomplishments Prevented from unauthorized access to the network infrastructure, decreased the number of log attacks and security incidents by improving security in all network layer

Tehran Province, Iran

• Installing, configuring, and troubleshooting desktop systems, workstations, servers and network issues.• Experience in Microsoft Skype for Business, Exchange, and SharePoint for Business with single sign-on implementation.• Troubleshooting and solving networking issues -TCP/IP, DNS, DHCP, Layer 2/3 network devices.• Implementing and troubleshooting Microsoft and Linux based services.• Responding and documenting all incident tickets coming from lower Help Desk team as an upper escalation point.• Monitoring all network and server’s uptime and acting if there is an incident.• Maintaining various virtual environments. Hyper-V Clustering and VMware.• Configure and maintain email filtering solution to prevent spam emails reaching clients mailbox.• Migrating form physical environments to virtual infrastructure.• Configuring and implementing Remote Access Solution: IPsec VPN.• Implementing traffic filters using access-lists.• Creating redundancy and eliminating single point of failure.• Providing highest level of availability in services.Accomplishments Improving the quality of bandwidth connections between all branches using Cisco Ether-channel protocol on Wireless LAN platform

Tehran, Iran

• Implementing and troubleshooting Microsoft and Linux based services.• Consulting in architecting, analysis, planning and deployment of Microsoft and Linux services remediation and data migrations such as Active Directory, AD Group Policy, Exchange, DNS, DHCP, Certificate Authority, IIS, etc.• Providing remote assistance using Team Viewer.• Installing and configuring routers, switches, and wireless controllers.

Tehran, Iran

• Building, configuring, patching, upgrading, and troubleshooting of physical and virtual Linux servers (rack mounts/blades, and VMs).• Maintaining and Troubleshooting of customers LAN/MAN networks.• Conducting network designs and finding out solutions for improving the network system.• Taking care of backup, off-site tape storage, inventory-asset management.• Investigating, resolving and closing user reported PC problems and application issues through our ticketing system.• Supporting users in the use of computer equipment by providing necessary training and advice.• Installing, configuring and deploying new PCs & Servers.• Providing a high level of customer service at all times.• Monitor server event logs, performance logs, growth of data on the network, and checking the status of nightly server backups.• Developing and administering disaster recovery plans.

Tehran, Iran

• Responding to all incident tickets from VIP customers and referring to upper tier if needed via CRM ticketing service.• Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance.• Configuring DSLAMs and equipment to provide ADSL2+ internet service to home users.• Monitoring all network and server’s uptime and acting if there is an incident.• Configuring and installing routers, switches, and wireless controllers.• Troubleshooting VIP customers issue on phone calls, web chats and on-site if needed.