Damon M. Email & Phone Number

Spain

Fort Rucker, Al

• Performed weekly reviews assessing each employee's performance and developed improvement plans• Led team of 10, giving direct reports managing over 500 employees• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands• Cross-trained existing employees in order to maximize team performance• Established and maintained positive work environment to enhance retention and productivity• Evaluated employees’ strengths and assigned tasks based upon experience and training

Ft. Rucker Al

• Offered appropriate reservation options based on expected attendees when coordinating events• Utilized Microsoft Office Programs and Reservation Programs to input all key data into hotel’s database system• Processed 20+ reservations per week• Verified that personal and payment information on guest accounts was accurate and complete• Accommodated guests' requests for specific foods and amenities• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions

Fort Rucker, Al

• Reviewed aeronautical charts and used navigational instruments during each flight and maintained strong knowledge of government and company regulations• Checked aircraft prior to flights to maintain proper functionality of engines, controls, instruments and other systems• Kept passengers and crew members safe by applying advanced skills and in-depth operational knowledge• Planned routes, altitudes and speeds to provide fastest, safest and smoothest flights for on-time arrivals and high levels of passenger satisfaction• Started engines, operated controls and piloted UH-72A Lakota Helicopter

Cleveland/Akron, Ohio Area

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately• Supervised more than $5000 in high-value equipment, maintaining zero loss record over 3 years• Acted as First Responder in emergency situations, applying CPR and First Aid training• Maintained drive and determination to obtain personal and team objectives and goals• Led basic reconnaissance operations and reported enemy movements to commanding officers